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Old 04-21-2015, 10:46 AM   #11
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Potholes are a fact of life. If a vehicle designed specifically to travel can't handle potholes then there is something really wrong here. Now I need to go look at mine to see if that is why it leans to the left.

Insurance saying it wasn't from an accident and the manufacturer saying it was, nobody wants to pay........ I would be livid to say the least.
There is a limit to what they can withstand. Running thru a pothole at 5 mph might not hurt anything, but run thru the same pot hole at 30 might do major damage. Same way with tires blowing out.
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Old 04-21-2015, 10:50 AM   #12
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There is a limit to what they can withstand. Running thru a pothole at 5 mph might not hurt anything, but run thru the same pot hole at 30 might do major damage. Same way with tires blowing out.
Totally agree

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Old 04-21-2015, 11:28 AM   #13
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There is a limit to what they can withstand. Running thru a pothole at 5 mph might not hurt anything, but run thru the same pot hole at 30 might do major damage. Same way with tires blowing out.
Well I'm guessing he didn't purposely damage the unit. Either it was normal use and the thing is either defective or poorly designed for travel, or it was an accident and insurance should be paying for it. This guy pays for a warranty and insurance coverage and stands to get nothing out of either. I can't imagine you would be OK if with that if you were in his shoes.
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Old 04-21-2015, 11:55 AM   #14
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Hitting a pothole at 60mph should be treated the same way as hitting a guardrail or tree. If it causes this type of damage it is an accident
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Old 04-21-2015, 11:59 AM   #15
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Unfortunately potholes are a fact of life, especially during the spring thaw like this. They can, and do, often cause damage to lots of vehicles, such as throwing out the alignment on a car. When I had my Mazda I had to take excessive care to avoid them since the vehicle sat so low a standard pothole would cause the car to bottom out. Never once thought that was a warranty issue.

Wether or not it's an insurance issue comes from what kind of insurance you have. I've worked with lots of insurance companies before and I can tell you they'll only pay based on the specific items covered in your policy. If it's not covered they don't pay, which it sounds like is what's happening in your case.

I suggest you review both your truck's and your trailer's policies to find out what is and isn't covered. Since not all policies are the same, often the person you get on the phone doesn't have exact details of what you're covered for and is making a generalized assumption based on the majority of policies. Being informed of the clause in question you can direct them to where it says in your specific policy that you're covered (assuming of course you actually are covered).




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Old 04-21-2015, 12:35 PM   #16
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Already called the insurance and they denied the claim.
I'm curious why they denied the claim?
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Old 04-21-2015, 12:35 PM   #17
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I'm curious why they denied the claim?
Good question


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Old 04-21-2015, 12:37 PM   #18
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I'm curious why they denied the claim?
in that case, you may want to side swipe a tree on "accident"
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Old 04-21-2015, 12:50 PM   #19
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This seems like exactly what we purchase insurance for. I don't see any reason for them to deny it.
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Old 04-21-2015, 01:04 PM   #20
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This seems like exactly what we purchase insurance for. I don't see any reason for them to deny it.
I'm taking it that the insurance company denied the claim as they consider it a manufacturing defect, as does the OP....... hence the manufacturer is responsible.
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