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Old 02-02-2016, 08:21 AM   #11
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My experience with Palomino has been great. We had an issue with the slide motor on our trailer and the dealer was being an idiot. Basically saying they may need to charge us money for extra hours spent replacing it that Palomino may not cover.


I called up Palomino and talked with the warranty guy and he was awesome. He basically said they give them more then enough time (3-4 times the amount of time they need to replace a slide motor) and if the dealer tried to charge me extra, to call him back and he would deal with it.
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Old 02-02-2016, 09:15 AM   #12
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Got a call in to Miranda-waiting for a response. Hopefully it all works out. Also the carpet hits the island when main slide is in-- 295rl fixed island. The way it bends the jute backed carpet it is started to crack. Local carpet dealer said it can't last.
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Old 02-02-2016, 12:36 PM   #13
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Just updated my profile. Figured I might as well show off the rig!


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Old 03-23-2016, 02:20 PM   #14
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Miranda restored my faith in Columbus again ! She is sending a new Voyager rear camera to replace the Elite piece of junk. Found out from her that my dealer was dumped by Columbus for bad warranty issues-it figures! Now just gotta get the carpet issue resolved and we will be very happy campers!
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Old 03-24-2016, 10:02 AM   #15
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beautiful rig!!
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Old 03-24-2016, 10:12 AM   #16
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Miranda restored my faith in Columbus again ! She is sending a new Voyager rear camera to replace the Elite piece of junk. Found out from her that my dealer was dumped by Columbus for bad warranty issues-it figures! Now just gotta get the carpet issue resolved and we will be very happy campers!
Always two sides to every story !!
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Old 03-24-2016, 02:24 PM   #17
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Yea-and I think I know who to believe now !!


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Old 03-24-2016, 02:41 PM   #18
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If Columbus is dumping your dealer then that would mean they won't pay them for warranty repairs. Good luck in getting them to replace the carpet I would think.
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Old 03-24-2016, 02:41 PM   #19
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Your story is pretty common.
MANY FR complaints end up being the dealer's fault.
FR makes an easy scapegoat so they don't have to divulge that they are the problem.
Much easier to blame the manufacturer that's hundreds of miles away.
That way the customer focuses their anger on the manufacturer and not them.
I would even say that the majority of complaints are this way.
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Old 03-24-2016, 03:06 PM   #20
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Its too bad for the manufacture's sometimes. If a dealer isn't good to work with or they can't properly repair the product the manufacturer gets the bad rap. I wonder if when they are looking for a dealer to sell their product they check out the service department. It could make a big difference on the consumers satisfaction.
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