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Old 02-02-2014, 10:35 AM   #121
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Edad any word from F.R. Factory . Are they keeping you apprise to the progress ?

Yeah, I've been swapping emails with Gary. They're sticking to our schedule of work completing and PDI tomorrow (Monday) and me going out for my inspection on Wednesday. Which is impressive given a shutdown due to snow and ice and then my locking the deadbolts (yes- thru all of this, I played the dumba$$ card).
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Old 02-02-2014, 11:08 AM   #122
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Yeah, I've been swapping emails with Gary. They're sticking to our schedule of work completing and PDI tomorrow (Monday) and me going out for my inspection on Wednesday. Which is impressive given a shutdown due to snow and ice and then my locking the deadbolts (yes- thru all of this, I played the dumba$$ card).

Are they putting you up in a hotel or helping with travel expenses ?
Happy for you that they are keeping their word.
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Old 02-02-2014, 11:52 AM   #123
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I am saddened every time I see this thread. Forest River explained that they made an error and are now trying to make it right but the thread title does not reflect this. The thread title only makes a negative statement against Forest River. How about a change to "and is now being corrected". Keep slamming Forest River and they may stop providing the excellent service we all expect when going back to the factory. I know the factory has always taken care of me even when out of warranty.
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Old 02-02-2014, 02:10 PM   #124
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MrClic...If the FR factories had some level of quality control, we wouldn't have all these issues. My new 2014 TT had 14 warranty repairs that took 6 months to correct.
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Old 02-02-2014, 02:22 PM   #125
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Originally Posted by MrClic View Post
I am saddened every time I see this thread. Forest River explained that they made an error and are now trying to make it right but the thread title does not reflect this. The thread title only makes a negative statement against Forest River. How about a change to "and is now being corrected". Keep slamming Forest River and they may stop providing the excellent service we all expect when going back to the factory. I know the factory has always taken care of me even when out of warranty.
I couldn't DISagree with you more. Why on earth would FR "stop providing" excellent service when it's THEIR screw up that makes it necessary for buyer of their product to have their units returned to the factory?

The price of these units have the first year warranty built in to the price, trust me. Therefore they should be held TO that warranty work, and when a buyer sacrifices time spent in a unit they paid for with their hard-earned money, then continue to pay those notes while FR has it because of something THEIR factory fubar'd, they deserve criticism.

AND, when they fubar the return-to-the-factory warranty work....they deserve more criticism.

What? We're supposed to just pat 'em on the shoulder and tell 'em what good little folks they all are for correcting their own snafu, which came about as the result of a previous snafu?

Let's count the snafus;

1. factory snafu
2. back to the factory to fix that original factory snafu
3. back to the factory to correct the previous 2 factory snafus

It's not as if these are snafus made by dealers or other repair shops.

ependydad doesn't have his RV back yet. IMO it's way too premature to start giving kudos to the factory. What if it comes back to him *again* without being repaired correctly?
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Old 02-02-2014, 02:32 PM   #126
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Quote:
Originally Posted by MrClic View Post
I am saddened every time I see this thread. Forest River explained that they made an error and are now trying to make it right but the thread title does not reflect this. The thread title only makes a negative statement against Forest River. How about a change to "and is now being corrected". Keep slamming Forest River and they may stop providing the excellent service we all expect when going back to the factory. I know the factory has always taken care of me even when out of warranty.
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Originally Posted by ts12i30 View Post
MrClic...If the FR factories had some level of quality control, we wouldn't have all these issues. My new 2014 TT had 14 warranty repairs that took 6 months to correct.
Mrclic
Glad to hear they cover you out of warranty. How so?

The qc really could be better imo from the 2 new units I $$$$ in last 2 years.
Reputation for good qc is earned and I really have not seen it.
I know I didnt pay enough for that.
Customer service making things right has to be good they get plenty of practice and im glad it mostly is.
Funny that said I still think they make some of the better units out there.
What does that say about the rv industry as a whole
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Old 02-02-2014, 02:56 PM   #127
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Glad it looks like yours is going well!! We're still waiting on ours..... It went through PDI two weeks ago and then had to go back to the factory again for additional repairs. Then last week we got told the " we were out due to weather for two days" and haven't heard any additional updates. Hoping that we hear something this week, we'd love to actually get our unit back as I know you guys are anxious to get yours back as well. Good Luck !!
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Old 02-02-2014, 02:56 PM   #128
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Not to pile on but the current RV industry reminds me of the American car industry in the 70's and 80's. We would still be getting crappy cars from them if the Japanese hadn't come along and proved that much better quality cars could be made. Honestly, I wish the Koreans or Japanese would get into this industry.
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Old 02-02-2014, 03:08 PM   #129
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The sad truth is, it is all about economics and the bean counters run FR, as they do with all corporations.

Every defect that gets past PDI and is eventually found and fixed by the owner, is more money in FR's pocket, if not by design then by accident. They count on this, they have entire fiscal spreadsheets that depend on the fact that quite a few new owners are either not going to find it, are not going to return the unit to dealer to have it fixed or, will trade it in for a new one if a major problem is found, passing it on to the next sap...I mean owner.
This skews their QA analysis as well, giving them a false sense of satisfied owners. Unfortunately they have no need change there ways, they sell thousands of new units every year, business is booming, so what if a few dissatisfied customers happen along the way, in he big picture they are meaningless.

I would personally love to think of FR as a nice mom & pop run business that really cares about each an every one of their customers but due to the demands of the stockholders, this just can not be. Business is business, even when the business has to deal with something fun like an RV.

I know they have problems, I see the horror stories listed here and there, delaminations, walls cracking, pin boxes with broken welds, entire campers moving on the frame etc etc. Yet I just ordered a brand new camper from FR yet again. Am I brain damaged? Nope, I just buy it and hope for the best.
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Old 02-02-2014, 03:10 PM   #130
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Totally agree with you arcadianbob. After buying a new car I would then spend the next month writing down all the things wrong with it. Then after setting up an appointment with the dealership the defects might or might not be fixed properly. From a consumer stand point, the best thing that ever happened to the auto industry was Japanese imports.
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