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Old 02-11-2014, 02:48 PM   #181
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I'm standing and waiting for a final mop inside to clean 'er up and push antifreeze into it. The slide is fixed, they even replaced a motor on the other side and have gone through and taken care of very item on my original list, things they found on their own and items I found while I was here. They even fixed up a few of my boneheaded mistakes and threw in a few goodies.

I can honestly say- I'm happy as a pig in crap at this point. I thank SabreSam, Gary (warranty mgr), Bob (plant mgr), and Joe (my fixer upper guy).

Now, for the delivery company to not mess things up.
I'm really glad to hear they took great care of you ependydad.

Sometimes I wonder how many issues are a direct result of delivery. Many of the Interstate highways are in terrible condition and I think Indiana is in the forefront. Last year going to the rally some stretches of I-80 were horrible. Back in 2010 we were towing our fifth wheel on I-55 in Louisiana and I thought the fillings in my teeth were going to be shaken out of my mouth. Roads like that are tough on trailers.
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Old 02-11-2014, 02:54 PM   #182
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Glad you're getting this fiasco behind ya eDad. It's been a long road, literally and figuratively, for ya.

With your "cooler head" personality maybe you should become a consumer advocate for all FR products regarding warranty work and shabby workmanship. I would decidedly NOT be the person for that job.

I'd have been ready to simultaneously!!! Not my fault.... I was born a Leo.


Heck I'm ready to do that to our local weather man right now.
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Old 02-11-2014, 02:57 PM   #183
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I'm really glad to hear they took great care of you ependydad.

Sometimes I wonder how many issues are a direct result of delivery. Many of the Interstate highways are in terrible condition and I think Indiana is in the forefront. Last year going to the rally some stretches of I-80 were horrible. Back in 2010 we were towing our fifth wheel on I-55 in Louisiana and I thought the fillings in my teeth were going to be shaken out of my mouth. Roads like that are tough on trailers.
Reminds me, again, of that stretch of road on I-20 headed West going in to Bossier City/Shreveport, LA. Feels like it's putting your kidneys through a blender.

Advice; if you're headed in to that area DO NOT PASS UP that last rest stop before you get there.
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Give me 40 acres and I'll turn this rig around:
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F250 Super Duty 2013 Tuxedo Black "Biff"
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Old 02-11-2014, 02:57 PM   #184
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Sweet! !! Good deal Doug! Now I just have to order mine, to join the club!!

oops. forgot to check mark that stupid box again!
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Old 02-11-2014, 02:59 PM   #185
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So glad to hear it Doug! We are about 2 hours out, text us and we can meet up for dinner. We can't wait to hear all about it! I'm actually excited again instead of dreading this trip now!!
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Old 02-11-2014, 03:06 PM   #186
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Goshen Rally 2013

That is exactly how we felt when leaving Goshen last year. After the Forest River Tech Guys, Ricks Crew were done with the Crusader, was like a ton of Pig Crap lifted off our heads. With everything working properly after a year, it was a relief. Even after we returned back home, one issue came up that was not there earlier, next day Rick had my part setting on my front door step here in Dallas, GA.
Made me a believer in the way Customers should be treated. Being in Sales for 42 years, you learn somewhere along the line to stand up and do it right:
When we purchase our Park Model down the road, it will be a Forest River Unit:
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Old 02-11-2014, 03:24 PM   #187
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I think the main message is not to give up on FR units. This is just another satisfied owner. Things happen but it always seem to me that FR will do what is right. I'm happy for you Doug, "HAPPY CAMPING TO YOU AND YOUR FAMILY".....
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Old 02-11-2014, 03:31 PM   #188
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Glad to know they got everything taken care for you Doug!
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Old 02-11-2014, 05:10 PM   #189
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This is great to hear ! It was very similar to my experience at the Surveyor factory.

The fact is, the dealer network should be able to take care of these things for us. We should not be going to the factory. Factory's job is to PRODUCE the units. We know there will be the odd failures, not the huge issues we see all the time. So that needs to be fixed at the factory level. But the whole RV delaership concept needs to be revamped. I am sure each and every unit returned back to the factory, and the time provided by their managers there is costing them a whole bunch.

The first RV manufacturer who upgrades their quality control to a Quality Assurance system, and the one who makes their dealer system similar to Auto dealerships will gain a huge lead in sales. Just my guess .... I am hoping that someone up there at Forest River is reading these posts and is making notes.

None of the "We are not going to serve you, or serve you last, because you did not buy from us" or units sitting at dealer lots for months with nothing being done, dealers blaming the factory for the delays, or You bought it in USA, no Canadian dealer will serve you stuff .... The first RV manufacturer who sets the bar higher will win ... And we will never have to go visit the fine folks at the factory ....

Sorry for the rant .....
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Old 02-11-2014, 05:31 PM   #190
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That would be a Hell of a Dealership that could replace a Whole side wall of a unit! Youroo!!
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