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01-19-2014, 11:20 AM
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#61
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Senior Member
Join Date: Nov 2013
Location: Okeechobee, FL
Posts: 175
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I think if companies instituted better Quality Control we would all be better off. Seems to me their plan is to push these RVs out the door and give the dealers a chunk of change to clean up the problems. Again, used RVs is all I will buy from now on.
__________________
Bob & Sue Rowan
Okeechobee, FL
2012 Coachmen Mirada 29DS (SOLD)
2015 Keystone Bullet Travel Trailer
2016 F-150 Lariat with Auto Trailer Backup
Dog = Morki (Yorkie-Maltese) - Zoe
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01-19-2014, 11:26 AM
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#62
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Infractee
Join Date: Aug 2010
Posts: 796
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Quote:
Originally Posted by ependydad
I've definitely cooled down that I'm able to talk politely instead of the ^#~%}{}%^}{]}#%^^^^%#%##}^ that would have come out on Friday.
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That is good, cursing them out like a sailor *may* have felt good at the moment, talking rationally gets a much more satisfactory reaction from all involved.
Again, good luck with it!
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01-19-2014, 11:27 AM
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#63
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Quote:
Originally Posted by RhoZeta
That is good, cursing them out like a sailor *may* have felt good at the moment, talking rationally gets a much more satisfactory reaction from all involved.
Again, good luck with it!
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Yep! I knew I had to wait until after the weekend because anything before would have been unproductive.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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01-19-2014, 12:31 PM
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#64
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NELA
Join Date: May 2013
Posts: 3,221
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Saw this at a link on the Blue Ridge lemon thread:
In 1996, Forest River founder Peter Liegl had a vision. He foresaw an RV company dedicated to helping people experience the joy of the outdoors by building better recreational products. Today that vision is a reality.
Continually growing, Forest River operates multiple manufacturing facilities throughout the midwest and west coast.Our large production capacity enables us to fill our customers' orders promptly without cutting corners or rushing through production procedures. This ensures that each Forest River product is conscientiously built and undergoes thorough, detailed inspection before it's shipped to the customer
Can someone help me find my eyes? I think I rolled 'em so hard they went slap off my monitor and across the floor somewhere.
__________________
If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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01-19-2014, 02:23 PM
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#65
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Senior Member
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,680
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Once the bankers and the private equity companies get their paws into companies like this it is cut cut cut cut and the consumer is ultimately the big loser, seen this twice with the company I use to work for.
__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
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01-19-2014, 02:28 PM
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#66
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Senior Member
Join Date: Jan 2014
Location: China Grove, NC
Posts: 321
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I keep getting emails that folks have posted to this thread them u log into the app and nothing is there. Is there something wrong with the app?
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01-19-2014, 02:34 PM
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#67
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Senior Member
Join Date: Oct 2013
Posts: 592
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Quote:
Originally Posted by Pirates55
I keep getting emails that folks have posted to this thread them u log into the app and nothing is there. Is there something wrong with the app?
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Nothing wrong with app. Somebody is deleting posts. They will probably delete this one.
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01-19-2014, 03:49 PM
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#68
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Oklahoma Proud
Join Date: Jul 2012
Location: central OK
Posts: 2,784
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I believe its since the op is a moderator and someone is saying he isnt real. That would pizz me off.
- we had excellent service with our last camper from FR, and I would expect nothing but the same in the future.....but if they are letting stuff slide now, I'd like to know before I purchase another one.
oops. forgot to check mark that stupid box again!
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01-19-2014, 06:44 PM
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#69
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Senior Member
Join Date: Nov 2013
Posts: 107
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Quote:
Originally Posted by DDC
Once the bankers and the private equity companies get their paws into companies like this it is cut cut cut cut and the consumer is ultimately the big loser, seen this twice with the company I use to work for.
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Forest River is owned by Berkshire Hathaway (read Warren Buffet). The RV industry took a huge hit in 2009-2011 with the bad economy. 2012 - 2013 the industry bounced back and they can't make RVs fast enough for the popular brands. Factories have to pump out RVs and make money while the sun is shinning. Cutting corners, lack of quality control, unqualified dealers, bad PDI results, etc. leads to a poor RV owner experience.
I am reading this over and over again with various brands I follow. Sabre, Trilogy, Columbus, Heartland and Montana, are the few that come to mind.
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01-19-2014, 07:38 PM
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#70
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Quote:
Originally Posted by MillerTime
I believe its since the op is a moderator and someone is saying he isnt real. That would pizz me off.
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MT, as a moderator, I don't get any special protection from people calling BS on anything I post. We are a team of 10 and I'm held accountable to the other mods and to the folks that run this site. The posts that were deleted for other reasons. PM me for info.
Cheers. Tomorrow's the big day...
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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01-19-2014, 08:49 PM
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#71
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Junior Member
Join Date: Jun 2011
Posts: 5
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I am keeping my eye on this thread too. As in my earlier post I am in the same situation when mine came back not fixed. I was told to take it to a dealer to fix what was not fixed at the factory. I was not happy about that. So I am curious as to what the outcome to yours is. Please keep us updated.
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01-20-2014, 08:46 AM
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#72
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Incheon, S. Korea
Join Date: Jul 2012
Location: Incheon, South Korea
Posts: 1,142
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Quote:
Originally Posted by DDC
Once the bankers and the private equity companies get their paws into companies like this it is cut cut cut cut and the consumer is ultimately the big loser, seen this twice with the company I use to work for.
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Berkshire Hathaway is known for NOT doing this. Peter Liegl is the one who came in like a hawk and bought up everything at a discount to package and sell. He's a genius.
Some folks who know a lot about him say other things though...
I'd be surprised if a higher-up doesn't bend over backwards to make this all good.
Chris Mandell and Connie at Viking sure did for me, but I did have to go nuclear first.
__________________
Me, Julie, Lil' Barry, Faith, and OSD Fang
2012 Coachmen Clipper 126 - Don't even have a TV anymore.
I don't know when we'll be able to go camping again...
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01-20-2014, 01:07 PM
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#73
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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I have had my fair share if issues with our MH and some have required multiple trips to the factory. All have been taken care if 100% and I am a big fan. I bought our MH from a local dealer and they are good but I don't believe we could have had the issues taken care of with out returning to Goshen several times. Not saying it's right but this is what happened. I did take it myself even though they offered to pick it up and deliver it. I spent time with the tech and was welcome to check the progress any time. Not everyone can do that I know. I hope that the issues are corrected for you promptly. On a side note you answer a lot of questions on the forum and have helped me many times. Thanks for that. Good luck.
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01-20-2014, 05:00 PM
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#74
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Camper is back from factory - worse shape than it left
It's only fair that I update as things go. I emailed Gary, the warranty manager, this morning. I didn't hear anything today so I just called. He said that, for lack of better words- there was a mixup with serial numbers, they had bad information internally, and they flat-out dropped the ball. In my email this morning, I requested a conference call with him, the plant manager and the PDI manager to discuss wth happened and figure out a plan of attack for it coming up. In talking, it sounds like they'll be calling me tomorrow. We aren't 100% certain as to who is taking it back to the factory - either I let another driver take it or I take it out and stay with it (as OldCoot suggested). He did assure me that he would have me out to inspect it before it comes back next time.
As of now, I have gotten exactly the response I needed - there was no sugar coating or beating around the bush. He basically said we messed up and we'll make it right. I'm a little disappointed that he didn't call me earlier, but he said he was investigating to see what happened before he called. Either way, now to see the actions behind the words. As expected, I'll keep y'all posted.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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01-20-2014, 05:41 PM
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#75
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Senior Member
Join Date: Feb 2012
Location: CHATSWORTH, GA.
Posts: 1,121
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Response
After everything we went through with out Crusader a year ago, getting this kind of response was exactly what we needed also. Forest River has my business for the next purchases we make in about tow years. Hopefully the bugs will be further worked out for all concerned, they are all a bunch of great guys, especially my buddy Rick in customer service:
Blessings;
Quote:
Originally Posted by ependydad
It's only fair that I update as things go. I emailed Gary, the warranty manager, this morning. I didn't hear anything today so I just called. He said that, for lack of better words- there was a mixup with serial numbers, they had bad information internally, and they flat-out dropped the ball. In my email this morning, I requested a conference call with him, the plant manager and the PDI manager to discuss wth happened and figure out a plan of attack for it coming up. In talking, it sounds like they'll be calling me tomorrow. We aren't 100% certain as to who is taking it back to the factory - either I let another driver take it or I take it out and stay with it (as OldCoot suggested). He did assure me that he would have me out to inspect it before it comes back next time.
As of now, I have gotten exactly the response I needed - there was no sugar coating or beating around the bush. He basically said we messed up and we'll make it right. I'm a little disappointed that he didn't call me earlier, but he said he was investigating to see what happened before he called. Either way, now to see the actions behind the words. As expected, I'll keep y'all posted.
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__________________
2500HD 6.0 Gas/Ext. Cab
2011 Crusader 270RET
2003 Sunnybrook T/T 30FIS
2012 Jeep Compass Limited
1985 S-10 One Owner:
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01-20-2014, 06:02 PM
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#76
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Infractee
Join Date: Aug 2010
Posts: 796
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Quote:
Originally Posted by ependydad
It's only fair that I update as things go. I emailed Gary, the warranty manager, this morning. I didn't hear anything today so I just called. He said that, for lack of better words- there was a mixup with serial numbers, they had bad information internally, and they flat-out dropped the ball. In my email this morning, I requested a conference call with him, the plant manager and the PDI manager to discuss wth happened and figure out a plan of attack for it coming up. In talking, it sounds like they'll be calling me tomorrow. We aren't 100% certain as to who is taking it back to the factory - either I let another driver take it or I take it out and stay with it (as OldCoot suggested). He did assure me that he would have me out to inspect it before it comes back next time.
As of now, I have gotten exactly the response I needed - there was no sugar coating or beating around the bush. He basically said we messed up and we'll make it right. I'm a little disappointed that he didn't call me earlier, but he said he was investigating to see what happened before he called. Either way, now to see the actions behind the words. As expected, I'll keep y'all posted.
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Excellent news!!
Glad to hear it was a simple screwup and NOT an intentional blowoff!
Now, that does not help the situation you are in but at least they have apologized and you all are making plans on how to move forward. It is a helluva mistake but it sounds like you are on the correct path with it.
I too am a "Action Speaks Louder Than Words" person, don't tell me about the labor, just show me the baby!
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01-20-2014, 06:16 PM
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#77
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NELA
Join Date: May 2013
Posts: 3,221
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Quote:
Originally Posted by ependydad
It's only fair that I update as things go. I emailed Gary, the warranty manager, this morning. I didn't hear anything today so I just called. He said that, for lack of better words- there was a mixup with serial numbers, they had bad information internally, and they flat-out dropped the ball. In my email this morning, I requested a conference call with him, the plant manager and the PDI manager to discuss wth happened and figure out a plan of attack for it coming up. In talking, it sounds like they'll be calling me tomorrow. We aren't 100% certain as to who is taking it back to the factory - either I let another driver take it or I take it out and stay with it (as OldCoot suggested). He did assure me that he would have me out to inspect it before it comes back next time.
As of now, I have gotten exactly the response I needed - there was no sugar coating or beating around the bush. He basically said we messed up and we'll make it right. I'm a little disappointed that he didn't call me earlier, but he said he was investigating to see what happened before he called. Either way, now to see the actions behind the words. As expected, I'll keep y'all posted.
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eDad,
Remember my issue with the V-Lite? (the wiring hole in the floor with the sofa leg falling in to it and crimping wiring)
That was a snafu as well. My brand new RV had set there 3 weeks with nothing started to fix it, and then a light bulb went on when someone at the dealer said to me:
Well if you'd had an *appointment* when you brought it in...blah blah blah.
Ummm, hello? I went Weezer on 'em.
We *did* have that all important appointment, and even made arrangements to have their on site security guy open the gates after hours to bring it in.
Amazing results happened after warranty person A communicated with warranty person B. We had 'er back within a week.
So yes, miscommunications happen at the dealer warranty department, and I would imagine more so at the factory where so many more units are being processed under warranty conditions.
FTR, warranty person A is no longer employed there. In fact it appears that between sales and repair, more than one person is no longer working there and there has been some rather stringent new rules put in place, rules that evidently were enacted to bring that dealership up to a higher level of *service*.
Suffice it to say that we went right back to the same dealership *and* the same salesman for our 5th wheel purchase. That wouldn't have happened if they hadn't convinced us they are the best dealership/warranty department in our area.
Here's hoping you'll be able to post the same sort of recommendation, and same level of satisfaction......soon!
__________________
If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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01-20-2014, 06:27 PM
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#78
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Senior Member
Join Date: Feb 2012
Location: Wisconsin
Posts: 13,737
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Glad to hear you got a response. Hope all goes well.
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01-20-2014, 06:32 PM
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#79
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Senior Member
Join Date: Oct 2013
Posts: 592
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Good to hear they stepped up to the plate again after they struck out. Sounds like their going to take of you. Good luck.
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01-20-2014, 06:33 PM
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#80
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Incheon, S. Korea
Join Date: Jul 2012
Location: Incheon, South Korea
Posts: 1,142
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That's great. Sounds like the creation of an emergency response team (of techs) at FR wouldn't be a bad idea.
__________________
Me, Julie, Lil' Barry, Faith, and OSD Fang
2012 Coachmen Clipper 126 - Don't even have a TV anymore.
I don't know when we'll be able to go camping again...
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