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Old 01-18-2014, 02:41 PM   #41
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Sorry to hear of this! What a frustrating experience, I can not even begin to imagine how pissed you must be!! They wasted what should have been the perfect opportunity to make things right by you, not only that things are possibly worse!
Nobody is perfect, people make mistakes but when you take the time to have them remedy those mistakes and they still don't.... man what a bummer. Bubba I hope this gets straightened out, not only for you but as an industry as a whole it is stuff like this that really gives it a black eye and makes sane people shy away from camping.
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Old 01-18-2014, 03:22 PM   #42
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mine there to

i was just wondering what factory it went back to. Mine is at total rv in goshen indiana. Hope you get your problems resolved quickly
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Old 01-18-2014, 03:31 PM   #43
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Reading stories like this makes me want to really investigate before buying my next trailer. I hope the best of luck Doug.
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Old 01-18-2014, 03:58 PM   #44
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This sucks for you and I hope everything works out. What is the next step for you? Where do you go from here?
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Old 01-18-2014, 04:22 PM   #45
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Doug, I am very sorry to hear about this and do not feel bad about getting pi$$ed. It is your right. I wonder, being that it was there so long, that they actually forgot who it belonged to, and lost the list of repairs that you sent in with it! I've heard of this happening a time or two. I hate it when things like this happen. It infuriates us all because it could have been us! You know my dealings with FR over my axles, and I tried very hard to remain calm during the process but my dealer finally knew I was serious when I laid a business card on his desk and told him I was through talking. He knew then, that he was going to be in the middle of something he didn't want to be in. My suggestion. Take a video of everything that was wrong before, and now, demonstrating how long the wait was for this to be repaired, and show exactly what was NOT done. Put it on YouTube and link it here so all of us can see it. Then send a letter(with web address) to your dealer and rep at the factory so they can watch it, and then know exactly what is wrong with the unit and why it is back at their facility. That way, they should be embarrassed and a little peeved that it had resorted to this. Obviously time and lists aren't going to get it done. May as well give them a step by step in a video that they can reference! You should also be compensated more than just another year of warranty for this.
As stated in a previous post, these units are rushed out so quickly, and the quality checks suck! It is one thing to push it through manufacturing quickly, but another to send it through quality that fast as well. Those people make decisions that ultimately result in the customer seeing or not seeing a problem. Maybe they should take note and do quality checks WHILE building them instead of at the end. Sorry for the rant, and good luck buddy.
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Old 01-18-2014, 04:36 PM   #46
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For someone like myself about to pull the trigger on a FR five. It is gratifying to see the reach in terms of people reading and reacting to this situation. FR are you paying attention? This is exactly the type of issue that if unresolved will lose me as a potential customer forever. I doubt I am alone in feeling this way
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Old 01-18-2014, 04:39 PM   #47
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Quote:
Originally Posted by LKicklight View Post
Know its not a 40M Gulfstream, but quality is the same no matter what you build. Drop by the Bowling Green Covette Factory, lots of happy people, all make a good salary, and the cars are as close to perfect as you will ever see. Spent the whole week going down the line with my 05' Vette, then did what they call, CARE-A-LINE, found nothing wrong. Like you Coot, I would give them a week of my time also, free of charge.
It makes a difference when employees are paid a decent wage to.
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Old 01-18-2014, 05:19 PM   #48
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With being both in mfg and the quality field my entire career, I would love to donate a month to act as technical advisor to the PDI dept and assy area to increase the quality, etc. for FR. I firmly believe I could improve the products and decrease the mfg costs for any of the FR plants.
That's why when I took my columbus in to the dealer yesterday I sat in the rig the whole time they were working on it to make sure it was to my liking
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Old 01-18-2014, 06:12 PM   #49
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Hey Doug, I was going to call my dealer this week and start my order process on a 36qbok. I will wait a little to hear what they are going to do to make things right with you. You can say that at least one guy is waiting to order till your took care of, if this helps.
I can always order a sandpiper/ sierra instead of the sabre if it comes to that.

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Old 01-18-2014, 06:23 PM   #50
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They'll have some litigation to process if ours comes back anything less than correct. Keeping ours since mid- October and getting it back any other way than perfect will be unacceptable. We've been like you, patient, kind and slow to react, until I get it back and it's not right. I sent them a hard copy list and a USB Drive with photos and videos of the items that needed repairing.
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