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Old 01-18-2014, 10:31 PM   #51
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Yeah this thread is making me consider looking a little harder for a 5er. Kinda scares a prospective customer off. What order floor plans do you recommend that is similar to the sabre 36qbok
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Old 01-19-2014, 07:52 AM   #52
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Originally Posted by cwblaylock View Post
I sent them a hard copy list and a USB Drive with photos and videos of the items that needed repairing.
I had to send them a DVD of all the problems on mine, there were so many pictures.

I don't get it. FR is so good at customer service. How/why do they drop the ball so often?
It's a bummer...
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Old 01-19-2014, 07:59 AM   #53
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What are the most common issues to be looking for? If i do order mine when I pick it up I would like to me educated on the most common issues to be aware of and get them right before taking delivery.
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Old 01-19-2014, 08:55 AM   #54
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Just a thought on the subject, but first, sorry anyone has to go through this. For forty years, I ran manufacturing companies in the US and abroad, and always had a team of corporate lawyers at my beck and call.

However . . .

When an on-going or unresolved issue arose with another firm, instead of heading to the legal staff, I often turned to the internet, and brought up The Better Business Bureau. Free, no hassle, and they serve as the mediator. It takes five to ten minutes to state your case in writing, and a second to hit the send button. Once you do, a case number is created, and the BBB contacts the other party on your behalf.

The offending party then submits, in writing, their response to the matter. This process will go back and forth until it's either resolved, or, resolution is not met, and the complaint can be posted on their website for the world to see. No reputable firm wants to see their name out there with unresolved issues.

Further--and very important--you have made a documented effort for corrective action, and later, if you need to seek legal counsel, this weighs heavily in your favor--it supports a 'good faith' effort on your part.

The BBB has no binding authority, and cannot force any resolution, but their name carries a big stick in the world of business.

I just went through this with US Cellular. In the changeover of their billing system, our phone number was inadvertently locked out for three months and their IT department couldn't resolve it. Promises were made and broken, but once I got the BBB involved, the matter was resolved in days. Furthermore, my account was credited for several months forward, due to my inconvenience.

I'd start this ball in motion today, for all the reasons noted. And, I'd certainly go for a free extended warranty, at a minimum, as well as cost of travel, etc.

Wishing you the best!
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Old 01-19-2014, 09:14 AM   #55
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We'll guys, we have a 2014 Crusader 330 MKS and, knock on wood, have had no issues. Sorry to hear about other campers frustrations.
Keep an eye on the bottom of the slides. If it has Darco wrap, it is a know issue with it being damaged. Six months and FR has yet to comment on a fix.
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Old 01-19-2014, 09:38 AM   #56
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Sorry to hear of your troubles Doug. Just out of curiousity do you have a Good Sam membership? If you do they are very good at helping members with issues like you are having.
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Old 01-19-2014, 10:33 AM   #57
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Plus 1 for Good Sam membership! I honestly feel this industry needs to be regulated like the automotive industry to a large degree. For example, what a load of cr@p that the new warranty doesn't transfer to the next owner or if the next owner purchases the RV and it is only a year old why doesn't the rest of the two year warranty on appliances go to the next owner. Total BS in my opinion.

I don't want anymore regulation then the next guy but we need a stronger arm to hammer those who choose to provide inferior service or products!

Frank
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Old 01-19-2014, 10:43 AM   #58
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Great information BadLands, We'll definitely keep that in mind when ours gets back from the factory. Hopefully we'll see it sometime this week.
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Old 01-19-2014, 10:58 AM   #59
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Quote:
Originally Posted by Badlands View Post
Just a thought on the subject, but first, sorry anyone has to go through this. For forty years, I ran manufacturing companies in the US and abroad, and always had a team of corporate lawyers at my beck and call.

However . . .

When an on-going or unresolved issue arose with another firm, instead of heading to the legal staff, I often turned to the internet, and brought up The Better Business Bureau. Free, no hassle, and they serve as the mediator. It takes five to ten minutes to state your case in writing, and a second to hit the send button. Once you do, a case number is created, and the BBB contacts the other party on your behalf.

The offending party then submits, in writing, their response to the matter. This process will go back and forth until it's either resolved, or, resolution is not met, and the complaint can be posted on their website for the world to see. No reputable firm wants to see their name out there with unresolved issues.

Further--and very important--you have made a documented effort for corrective action, and later, if you need to seek legal counsel, this weighs heavily in your favor--it supports a 'good faith' effort on your part.

The BBB has no binding authority, and cannot force any resolution, but their name carries a big stick in the world of business.

I just went through this with US Cellular. In the changeover of their billing system, our phone number was inadvertently locked out for three months and their IT department couldn't resolve it. Promises were made and broken, but once I got the BBB involved, the matter was resolved in days. Furthermore, my account was credited for several months forward, due to my inconvenience.

I'd start this ball in motion today, for all the reasons noted. And, I'd certainly go for a free extended warranty, at a minimum, as well as cost of travel, etc.

Wishing you the best!
Excellent advice.
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Old 01-19-2014, 11:08 AM   #60
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Thanks for the input, everyone. I'm taking it all in and will be prepared for a discussion Monday or Tuesday.

I've definitely cooled down that I'm able to talk politely instead of the ^#~%}{}%^}{]}#%^^^^%#%##}^ that would have come out on Friday.
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