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Old 01-17-2014, 07:52 PM   #1
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Camper is back from factory - worse shape than it left - camper is home!

I'll be brutally honest, I'm a level of pissed that can't be described.

It went to the factory for a slide out issue in the bunkhouse- that fails sooner than it did before.

Items from my list aren't done.

And- more things are broke/missing. This went through their PDI Facility; they should be embarrassed.

I was promised that it would be winterized and based on the water filter housing that literally had a chunk of its plastic break and fall (not to mention, no sign of pink at any faucet); obviously that didn't happen. The floor is wet in my storage hatch under it.

I've been patient, polite and tolerant through this entire crap-show. This is complete and total BS. I need to find zen to call Gary at Sabre on Monday.
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Old 01-17-2014, 08:10 PM   #2
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I'll be brutally honest, I'm a level of pissed that can't be described.

It went to the factory for a slide out issue in the bunkhouse- that fails sooner than it did before............................................ .........
What year is your trailer, sounds like a lot of issues for a newer unit? Hope you get it all fixed to your liking!
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Old 01-17-2014, 08:12 PM   #3
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Early 2013 Sabre 36QBOK.
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Old 01-17-2014, 10:50 PM   #4
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That just ain't right. How disappointing to have sent your pride and joy out for repair and for it to come back in worst shape. I would have thought you would have gotten better work than that after all the wonderful experiences reported by those who attended Goshen this year. Hope this does not take long to get right.
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Old 01-17-2014, 11:09 PM   #5
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Man that sux Doug. That doent make me feel very good about getting one. I will probably sale an extra machine I have in the next few days, and was planning on ordering a 36 soon after.
Let us know how it goes with gary on monday, he should know that there is a lot of maket influence available on here. It would be wise to take VERY good care of you, and I hope they do, and quickly too!!
Best of luck man!!!

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Old 01-17-2014, 11:18 PM   #6
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Originally Posted by ependydad View Post
I'll be brutally honest, I'm a level of pissed that can't be described.

It went to the factory for a slide out issue in the bunkhouse- that fails sooner than it did before.

Items from my list aren't done.

And- more things are broke/missing. This went through their PDI Facility; they should be embarrassed.

I was promised that it would be winterized and based on the water filter housing that literally had a chunk of its plastic break and fall (not to mention, no sign of pink at any faucet); obviously that didn't happen. The floor is wet in my storage hatch under it.

I've been patient, polite and tolerant through this entire crap-show. This is complete and total BS. I need to find zen to call Gary at Sabre on Monday.

Just shaking my head eDad. Words fail me, except to say I'm sorry to read this.
You've a stronger will power than I, to be seeking zen before making that call. I'd be banging out emails right now, and they'd certainly not be suitable for the underaged.

Git 'em!

Edit; yeah, I know, goin' off on 'em won't help, kinda like wettin' your pants while wearing a dark suit ..... gives you a warm feeling but no one else even notices.
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Old 01-17-2014, 11:43 PM   #7
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I had debated going out to preview it before it coming back, but I listened to Gary's promise that the factory would take care of things and that the PDI inspection would catch anything that they missed. I had a recommendation to go out and should have. To be honest, I would have still been pissed because of the list that I found within 10-15 minutes, but in wouldn't be in the predicament that I'm in now... trying to figure out wtf to do next.

And, Weezer- thank for the laugh! Right now, I think I'll find a pair of dark pants. It'll do me just as well!
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Old 01-17-2014, 11:59 PM   #8
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And, Weezer- thank for the laugh! Right now, I think I'll find a pair of dark pants. It'll do me just as well!
Glad I gave you a reason to laugh.

Seriously though, it's...I'll be nice and use the word disconcerting....that we pay hard earned big bucks for these units and the warranty work and factory response to repairs is as if we'd bought the RV in Lampoon's Christmas Vacation movie.

Makes you wonder if Lexus, BMW, Ferrari, Maserati or Mercedes-Benz owners get the same quality warranty work or factory support.

From the recent reports, I guess if you have a problem it's best to use up your vacation leave and go to Goshen for any needed repairs. It appears that even if it's a repair requiring a trip to the factory you get quicker and better response.

Does the rep for your RV frequent this forum?

To sum it up Southern style; this calls for somebody gettin their tail feathers singed!
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Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
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Old 01-18-2014, 12:06 AM   #9
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On the topic of winterizing; When we carried the V-Lite in for service, we asked for, and paid for it to be winterized. We saw no pink stuff anywhere either when we got it home.

But, we traded it in on the 5th wheel a week later, so if they didn't winterize it, that's their baby now.

On the 5th wheel I stood there and watched as he re-winterized it after the PDI....wasn't taking any chances this.

Edit: removed question...I googled it.
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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Old 01-18-2014, 01:29 AM   #10
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Doug, really sorry to hear about your situation. I hope they come through and take care of rectifying in a timely manner. Keep us posted.
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