Originally Posted by miboje
I keep checking, but no construction cut-away is available yet. In the meantime, I've been PMing Christopher Columbus with questions. I haven't heard back from him the last two times. Not sure why, but it doesn't make a good impression and is not good for business, but maybe they don't need my business.
We are considering a Heartland Gateway vs. the Columbus. I've been in contact with the Heartland Gateway sales manager, both by phone and via email, and not once has he not replied to me, and he has done so in a very reasonable amount of time - as in a matter of hours. That sure does make a good impression.
Just a head's up - ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.
The factory reps that we're lucky to have are generally working the forum in their own time in addition to whatever their normal job is at Forest River (I know I've seen the reps posting around midnight - before turning in for bed, I suppose).
That said, it might be worthwhile to contact Columbus directly via their web page and then get an email or telephone contact who is part of the sales channel (I don't actually know what Christopher Columbus's job is).
Not making excuses - just hoping to clarify the role of the forum and factory reps here.