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Old 02-17-2013, 11:05 PM   #11
SYE
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It is sad that the dealer even sold it to you in that condition!!! That dealer should not be allowed to sell the Columbus line!!!
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Old 02-17-2013, 11:30 PM   #12
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It looks like the driver not only went through some pretty salt infested roads but also might have taken your unit boondocking somewhere. ... And who knows what else. Camping trip or not, I would have not accepted it like that.
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Old 02-18-2013, 01:49 AM   #13
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Ventura,

I really think you need to get your priorities straightened out. You just spent $$,$$$ thousand dollars on a brand new rig, and your concerned that you'll lose a couple of hundred bucks on pre-paid camping??

That expense would be attached to my claim to the dealership.

I am SHOCKED that any dealership would allow you to take the unit off the lot after the PDI finding it in that condition.

Also, now the you have accepted the unit and USED it, you have to prove that the damage was done enroute from the factory and not while you had it out galavanting.

I'll tell you, I just bought my 320 today, I have yet to fill in the build sheet. Have being a warranty manager, if I find that the unit has 1 little paint chip on delivery, it will be documented and repaired before I accept delivery.

As you say, hind sight is 20/20... but man, you have to look at what you invested verses entertainment. (Just saying!!)
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Old 02-18-2013, 01:54 AM   #14
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"In hindsight we probably shouldn't have accepted it."

Life has a habit of working that way. No need to add insult to injury so I will just say I hope everything works out well and this story has a happy ending. Please do keep us updated.

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Old 02-18-2013, 06:53 AM   #15
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I would like to offer a view from a dealer's side of things....


That trailer would never have been left at our dealership. As a sold/ordered trailer, you would have been contacted, and told that the trailer came in damaged, and was refused.

Unfortunately, if you made plans prior to having your new trailer, that would have been your responsibility.

Most of the issues appear to be driver related. That driver would have been responsible for running the repairs through his insurance company, or paying cash to us to fix any items.

After seeing the condition on the pictures, I can honestly say that your 5th would never, ever, have been left on our lot. It be on the same driver's truck, headed back to the factory.....
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Old 02-18-2013, 07:27 AM   #16
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Every new unit We have had (Debris) has appeared everywhere after traveling. Styrofoam is a way of life with the R/Vs. Remove panels and you will find (screws,sawdust,plastic wire covers,) Overhead lights are put there to (Catch Debris). I have NEVER found a Smooth Road on a Long trip! In regards to your first trip loss because of late delivery,Dont spend your money before you Make it! Youroo!!
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Old 02-18-2013, 08:05 AM   #17
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Who was the selling dealer?

RVs break and then need to get fixed and you will loose vacation/trip time and money. This happens with toys - boats, motorcycles, atv, rv, etc. We have a saying at my work that problems and things going wrong are actually a good thing for a company. This allows the company to fix and heal things and the relationship. When a company takes care of a customer the relationship gets stronger.

So many people buy something and then that customer never returns because nothing went wrong. A customer is great. A returning customer is even better. Getting a customer to return should be every dealer's challenge.

Bill's Columbus will get fixed and the situation sucks. I went through it when I got my Columbus - truck broke down in 105 temps 50 miles from selling dealer and my vacation is ruined. After truck got fixed 3 days later, I get RV hooked back up and tornado sirens go off. Poor Columbus is parked and survived 60 mph wind gust Tornado 5 miles away and now freeway is closed due to semi trucks wiped out on freeway. Wait some more and take a 20 mile detour. Spent first nite in RV at a rest stop. Passed out in bed and woke up to a semi with a refer buzzing away next spot to me. Drove home and parked RV in the resort I am now at - next to dumpsters as it's July 4 weekend and my spot I reserved is given away as I could not check in due to truck breaking down.

We all go through trying times with our toys. Lesson learned is don't fight situation to save vacation plans. The fight will cost you waaaay more money in the long run.
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Old 02-18-2013, 09:16 AM   #18
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Bill,
I just looked at your google pics. I would never have accepted a brand new camper in that condition and like others have posted I'm shocked a dealer would let you drive off with it in that condition. I sincerely hope FR and your dealer do the right thing and either get everything fixed/repaired to your complete satisfaction or get you a new one ASAP.
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Old 02-18-2013, 09:21 AM   #19
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Quote:
Originally Posted by joelek View Post
We all go through trying times with our toys. Lesson learned is don't fight situation to save vacation plans. The fight will cost you waaaay more money in the long run.
Real good advice.........
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Old 02-18-2013, 09:28 AM   #20
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the one picture you have of what looks like the roof has some pretty serious damage marks. I would make sure they reskin it and check the underside.
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