This will now boil down to the relationship the dealer wants to have with the customer and how the dealership wants to protect their reputation as a valued distributor.
I mean, the owner took delivery and signed off on the PDI.
Time to put the old warranty hat on:
If the dealership wants to maintain any type of positive relationship with this customer, they'll work with FR and get this right; working with goodwill funds and other warranty programs they have in place for such situations by either a complete restore to new condition (minus wear and tear of the first trip) or by simply trading out the unit for a new one. (and this option will probably depend on the extra options he tacked on to the unit when it was built)
If the dealership doesn't care about such things, well, only Zeus knows what headaches he'll end up with and that hard earned cash he spent on the unit; well it will have been flushed away with the black water at that last sani-dump.
My suggestion, if things go bad at the dealership, would be to contact FR direct and invite a Rep for coffee at the unit. With all the RV shows going on at this time of year, there should be one available near his location right now...
As for the comment about syro-foam being a fact of RV life, sorry, but look at the pictures... This is inside a sealed vent. These blocks are not the usual floaters of a few bubbles. This looks like it must have been a Friday-Monday before or after an extended long weekend unit.
Speaking of which, wouldn't the Lemon-Law you have in the States apply to this situation?
state laws that provide a remedy for purchasers of cars and other consumer goods
in order to compensate for products that repeatedly fail to meet standards of quality and performance.
These vehicles and other goods are called "lemons
." The federal lemon law (the Magnuson–Moss Warranty Act
) protects citizens of all states. State lemon laws vary by state and may not necessarily cover used or leased
cars, and other goods. The rights afforded to consumers by lemon laws may exceed the warranties
expressed in purchase contracts. Lemon law
is the common nickname for these laws, but each state has different names for the laws and acts.
Federal lemon laws cover anything mechanical. The federal lemon law also provides that the warranter may be obligated to pay the prevailing party's attorney
in a successful lemon law suit, as do most state lemon laws.
Just a suggestion...