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Old 02-18-2013, 09:36 AM   #21
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I have seen more than a few people post how they order a camper and then proceed to make all kinds of camping plans and reservations with little or no allowance for the possibility of something going wrong.
Then, when something does happen, the buyer feels pressured to put up with the issues and take delivery.

In this case, the first thing I would have done is ask the dealer to contact the delivery driver and ask what had happened, in detail. He obviously hit some bad conditions, as the rust is an obvious indication of driving on very salty roads. Some of that stuff they use on the roads is terribly corrosive, and the reason I would never order a camper for delivery in the winter.

Considering the overall damage, and especially the rust, I never would have accepted it. If I was desperate to go camping, I would have asked the dealer for a loaner, or rented another unit, until a replacement camper was delivered, in the SUMMER, when the roads would be dry.
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Old 02-18-2013, 10:29 AM   #22
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How is FR going to "make this right?" Short of delivering a new undamaged unit, they cannot. SO the questions is, will they?
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Old 02-18-2013, 10:33 AM   #23
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How is FR going to "make this right?" Short of delivering a new undamaged unit, they cannot. SO the questions is, will they?
They would have if the OP had not taken delivery.
Now, I am not so sure.
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Old 02-18-2013, 01:10 PM   #24
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Last year when we had our 320 delivered we found some problems and was not getting a response that we liked,after posting my concerns it was,nt long before I was in a three way talk with the factory rep and the manager and they got it taken care of.Bill I have to believe they well take care of you.It would not be that dificult for them to build you a new 295 bring it to you and swap units unless you want to make a road trip.We do love our 320 and enjoy it very much.Hang in there.
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Old 02-18-2013, 01:15 PM   #25
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This will now boil down to the relationship the dealer wants to have with the customer and how the dealership wants to protect their reputation as a valued distributor.

I mean, the owner took delivery and signed off on the PDI.

Time to put the old warranty hat on:

If the dealership wants to maintain any type of positive relationship with this customer, they'll work with FR and get this right; working with goodwill funds and other warranty programs they have in place for such situations by either a complete restore to new condition (minus wear and tear of the first trip) or by simply trading out the unit for a new one. (and this option will probably depend on the extra options he tacked on to the unit when it was built)

If the dealership doesn't care about such things, well, only Zeus knows what headaches he'll end up with and that hard earned cash he spent on the unit; well it will have been flushed away with the black water at that last sani-dump.

My suggestion, if things go bad at the dealership, would be to contact FR direct and invite a Rep for coffee at the unit. With all the RV shows going on at this time of year, there should be one available near his location right now...

Edit:

As for the comment about syro-foam being a fact of RV life, sorry, but look at the pictures... This is inside a sealed vent. These blocks are not the usual floaters of a few bubbles. This looks like it must have been a Friday-Monday before or after an extended long weekend unit.

Speaking of which, wouldn't the Lemon-Law you have in the States apply to this situation?

From http://en.wikipedia.org/wiki/Lemon_law

Lemon laws are American state laws that provide a remedy for purchasers of cars and other consumer goods[1] in order to compensate for products that repeatedly fail to meet standards of quality and performance.
These vehicles and other goods are called "lemons." The federal lemon law (the Magnuson–Moss Warranty Act) protects citizens of all states. State lemon laws vary by state and may not necessarily cover used or leased cars, and other goods. The rights afforded to consumers by lemon laws may exceed the warranties expressed in purchase contracts. Lemon law is the common nickname for these laws, but each state has different names for the laws and acts.
Federal lemon laws cover anything mechanical. The federal lemon law also provides that the warranter may be obligated to pay the prevailing party's attorney in a successful lemon law suit, as do most state lemon laws.

Just a suggestion...
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Old 02-18-2013, 05:36 PM   #26
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In regards too post # 25 (Styrofoam) Walls,Floors,Ceiling,and the entire chase system for the Roof A/C,and you think they dont use MUCH? Normal is pellets,small chunks,ect. but the large pcs.are still Styrofoam! Good luck on the L-Law in the USA also for a R/V. Youroo!!
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Old 02-18-2013, 06:30 PM   #27
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Your dealer should NOT have accepted this unit ! Your dealer should NOT have let you leave with it ! YOU should NOT have accepted this unit . You SHOULD contact FR immediately and ask for help in this matter . You SHOULD RETURN this unit to your dealers lot tomorrow morning if you haven't already. If the FR representative is not helpful RIGHT AWAY you SHOULD see a lawyer . I think you will find FR WILL attempt to help you . I would NOT ACCEPT that trailer . It has serious roof damage IMHO. The Styrofoam roof is fractured and broken IMHO. It will cost thousands to repair right . It is very obvious that this trailer was used and abused BAD . I'm sorry to speak so frankly to you but I WANT to alarm you so you will realize how serious this is IMHO !! Good Luck !! Jim
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Old 02-18-2013, 06:43 PM   #28
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Quote:
Originally Posted by blourie View Post

My suggestion, if things go bad at the dealership, would be to contact FR direct and invite a Rep for coffee at the unit. With all the RV shows going on at this time of year, there should be one available near his location right now...
RV shows are staged in different areas & times. The RV show comes around to Southern California in October.

IMO: Lawyers & Lemon laws seem a little premature unless I am missing something. Hopefully this problem is fixed with the right soultion ASAP and the OP can fully enjoy his RV.
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Old 02-18-2013, 06:49 PM   #29
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You know in restrospect, if I was payin tons of money on my dream RV, then plan a sweet vacation in it with family, make campsite reservations then go pick up a damaged RV.......Well if dealer or Forest River said, hey sorry about the problems.....Go take it, enjoy some vacation time, bring it back and will fix ya up so you till you are 100% happy.........I would have taken the rig.

In all this internet forum reading, typically 100% of the real story never comes out. We only read part of the whole story. Let it play out and don't get too excited guys.

I see moderators and MR. Columbus himself are reading this thread as I speak. Again, give it time. I have not read yet, ANYBODY the got screwed over on a Columbus rig in the end. Eventually, a dealer, factorry, etc. fixes the problem. Just takes time. Sometimes lots of time.
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Old 02-18-2013, 06:53 PM   #30
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You know in restrospect, if I was payin tons of money on my dream RV, then plan a sweet vacation in it with family, make campsite reservations then go pick up a damaged RV.......Well if dealer or Forest River said, hey sorry about the problems.....Go take it, enjoy some vacation time, bring it back and will fix ya up so you till you are 100% happy.........I would have taken the rig.

In all this internet forum reading, typically 100% of the real story never comes out. We only read part of the whole story. Let it play out and don't get too excited guys.

I see moderators and MR. Columbus himself are reading this thread as I speak. Again, give it time. I have not read yet, ANYBODY the got screwed over on a Columbus rig in the end. Eventually, a dealer, factorry, etc. fixes the problem. Just takes time. Sometimes lots of time.
It's easily to get involved in this because we feel for the OP but you posted some wise words about giving it time to play out.
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