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Old 02-18-2013, 06:58 PM   #31
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Originally Posted by jeeplj8 View Post
How is FR going to "make this right?" Short of delivering a new undamaged unit, they cannot. SO the questions is, will they?
We're not sure what Forest River is going to do at this point. We were in contact last week with them and I have sent everybody photos and documentation and links to even more photos.

Jack Landers with Columbus is supposed to be contacting us concerning this, but so far we haven't receive a call or a reply to our emails. I guess the factory was closed today for Presidents Day since we didn't hear from anybody today either.

I will keep posting as things progress... thanks for all of the input!
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Old 02-18-2013, 08:01 PM   #32
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QUOTE:
IMO: Lawyers & Lemon laws seem a little premature unless I am missing something. Hopefully this problem is fixed with the right solution ASAP and the OP can fully enjoy his RV.[/QUOTE]



I think FR will step in as we all have seen them do on this forum . Having said that , I would do everything ,I could, to be ready to proceed down a different path if need be . You (the OP) need to cover your own hind end ! That's why you talk to a lawyer . Total cost to have that conversation ? Maybe $ 50 to $150 . Pretty cheap insurance . If it was "my money" I'd want all the insurance I could get ! The dealer , if all is as the OP represented, has already demonstrated that he is not worthy of the OP's trust . Forest River is NOT the bad guy here . As far as the OP knows or we know , they built a new beautiful wonderful unit ! Then the transport company got involved and the receiving dealer . Those 2 should have done a better job of this. That's why both of them get paid ! Jim
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Old 02-18-2013, 08:02 PM   #33
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It's easily to get involved in this because we feel for the OP but you posted some wise words about giving it time to play out.
I've been on both sides of the fence in other markets. Both as a customer, project manager, vendor/salesman, etc.

When I took delivery of my Columbus last summer, my truck died 50 miles from leaving RV dealership and it had to be towed due to truck's warranty situation. It took 3 days to get repaired. Seemed like FOREVER. I look back at the event now, and remind myself, well that wasn't too bad and they did take care of me.

Another thing you will notice about online forums is.......People complain and be vocal when things go wrong. Everyone is rooting for the guy that has the bad experiance. What you tend not to see, is that same guy come back to the forum and describe how a dealer, factory, etc. took care of him. Magically the complaining goes away, and the person with the bad experiance fades off into the sunset. People say hey got it fixed. But that's about it.
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Old 02-18-2013, 09:18 PM   #34
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Every new unit We have had (Debris) has appeared everywhere after traveling. Styrofoam is a way of life with the R/Vs. Remove panels and you will find (screws,sawdust,plastic wire covers,) Overhead lights are put there to (Catch Debris). I have NEVER found a Smooth Road on a Long trip! In regards to your first trip loss because of late delivery,Dont spend your money before you Make it! Youroo!!
Did you look at the pictures? We're not talking about some small sawdust and styrofoam debris. In one picture, there is clearly chunks of foam that are a few inches wide and long. Rough roads don't cover having your awning tube ripped to shreds or cracking wheel moldings.
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Old 02-19-2013, 12:34 AM   #35
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Hi Bill!~ This is Kerry and Larry, we got our 320RS from the same dealer. There was some small pieces of foam and wood debris in our vents also. We looked at it and it all seemed to be trim, from construction. Bad mark on Forest Rivers QC, but I had no concerns of construction or damage from it.
That said, you certainly have some major issues. The first thing I would do would be to get some things in writing, list of damage, who you have talked to, what has been promised and what if anything has been done. A formal letter to your dealer, Forest River Sales Rep, and the Factory to start. Getting a little legal advice might also be worth the time and expense.
I hope our dealer "RV Super Center" in Temecula CA and Forest river does the right thing here.
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Old 02-19-2013, 01:15 AM   #36
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The first thing I would do would be to get some things in writing, list of damage, who you have talked to, what has been promised and what if anything has been done. A formal letter to your dealer, Forest River Sales Rep, and the Factory to start. Getting a little legal advice might also be worth the time and expense.
This looks like a pretty good plan of action. It gives all the parties involved a chance to take care of the matter in a reasonable time frame while providing you with documentation in case you need to move forward.
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Old 02-19-2013, 04:41 AM   #37
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Originally Posted by mwebber78 View Post
Did you look at the pictures? We're not talking about some small sawdust and styrofoam debris. In one picture, there is clearly chunks of foam that are a few inches wide and long. Rough roads don't cover having your awning tube ripped to shreds or cracking wheel moldings.
Yes I did see the vent S/Foam Pic. If you read Post #26 it stated that. The rough roads were reference to R/Vs getting the ***** shook out of them going down the road. Youroo!!
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Old 02-19-2013, 03:42 PM   #38
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Originally Posted by Kerryj View Post
Hi Bill!~ This is Kerry and Larry, we got our 320RS from the same dealer. There was some small pieces of foam and wood debris in our vents also. We looked at it and it all seemed to be trim, from construction. Bad mark on Forest Rivers QC, but I had no concerns of construction or damage from it.
That said, you certainly have some major issues. The first thing I would do would be to get some things in writing, list of damage, who you have talked to, what has been promised and what if anything has been done. A formal letter to your dealer, Forest River Sales Rep, and the Factory to start. Getting a little legal advice might also be worth the time and expense.
I hope our dealer "RV Super Center" in Temecula CA and Forest river does the right thing here.
We are actively working on the situation and have been making calls to the dealer and factory as well. Add to that daily emails to all parties, posting photos, documenting issues, etc.

When we signed the papers the dealer created and signed a list of 17 issues that would be taken care of. Of course we have found some other issues since we got it home and have communicated those to the concerned parties as well, such as the cracked gear rack on the kitchen slide. We tried to be thorough on our PDI but the weather was bad and prevented us from really seeing everything.

Pam called Jack Landers at Columbus this morning and he then contacted Dustin at RV Supercenter. The plan is for the dealer to order the necessary parts from the factory and to PU the trailer and make the other necessary repairs. I talked to Dustin and they plan to PU the trailer this week.

We have been assured that the Columbus factory and RV Supercenter will take care of everything and that we will be "happy" when it's all done. I will definitely post positive results on this forum as they happen after all we just want to be happy with our new trailer.

Now that the ball is rolling we'll wait to see how this week unfolds and will keep posting...
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How is it one careless match can start a forest fire, but it takes a whole box to start a campfire?
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Old 02-19-2013, 07:17 PM   #39
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This is GOOD news, and I am happy to see that you will be taken care of. Hopefully all works out to everyone's mutual satisfaction.

As I said earlier, it is a matter of reputation and customer satisfaction. They're making enough on these units to ensure everyone is taken care of and it is done properly.

Keep us advised on the progress and hopefully you'll be hauling your beautiful unit down the road with the kids screaming in the back, "Are we THERE Yet???" real soon.

Good luck with the repairs.

Brad
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Old 02-19-2013, 09:49 PM   #40
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It is truly amazing how one "bad-apple" employee can destroy a dealer's reputation along with possible tarnish on the company that made the unit. It appears this character went "4-wheeling" while towing your new trailer! If I were that dealer, I would be on the phone/computer trying to find an exact replacement or better already built sitting on a Columbus Dealer's lot somewhere and make arrangements to Make things Right with you the customer!
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