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Old 09-07-2012, 05:36 PM   #1
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Driver Tore the Awing When He Delivered My New FW

When I received my FW last week I had it delivered. He was to park it on my seasonal lot. He had the choice to back in or try and come in from the back and pull through. He chose to drive through but could not turn tight enough. He caught my awning on my enclosure that I have built in my site. Tore a hole in it. I made the dealer aware of it and today they still have not responded - even sent them pictures of it. Now we do not use our awning because of the enclosure that I built. I have patched up the awning with clear tape for now. I have asked the dealer for the following - in store credit to buy some accessories and that they note that this was not my fault and that when I go to trade the unit in 7-10 years from now that I not be penalized for the hole in the awning. What would you ask for or do in this case? Driver claimed he was an expert and could park any unit in any space!
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Old 09-07-2012, 05:41 PM   #2
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i have found after many years of things happening, it always works out better to get the party responsible to fix EVERYTHING back the way it was! anytime i have ever gotten a "credit" or a "promise" that i will get taken care of at a later time i never did......or if i did it was not of a comparable value to what i lost in the first place...

so my vote....make em fix it ALL right!
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Old 09-07-2012, 05:46 PM   #3
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You may not even trade with this dealer, heck the dealer may sell out or be out of business. A lot can happen in 7-10 years. IMO I would let them replace the awning, and forget about it.
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Old 09-07-2012, 05:57 PM   #4
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so my vote....make em fix it ALL right!
x2
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Old 09-07-2012, 06:49 PM   #5
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So, if in the future you decide you would be better off with a different trailer, one not carried by your dealer, what are you going to do then? Make them replace the awning now!
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Old 09-07-2012, 07:14 PM   #6
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Sorry to hear about your awning. I'd have them either fix, or better yet, replace your awning. You bought a brand new camper, that's what you should have. I'm on a seasonal site too and never use my onboard fresh water tank. But if the dealer or delivery company poked a hole in it I'd want it fixed just for the resale factor.
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Old 09-07-2012, 07:23 PM   #7
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7 to 10 years I would think the awning would be rotten from being rolled up all that time anyway.
Make them put a new one on.
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Old 09-07-2012, 08:29 PM   #8
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I think you should have them replace it now. It was the drivers fault who works for the dealer it's their responsiblity.
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Old 09-07-2012, 09:35 PM   #9
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If you aren't going to use the awning, just get them to give you a replacement fabric. They will like that as they won't have to pay for installation. Then when you go to trade it in, whenever that happens, you will have a brand new awning to add to the trade-in value.
If the fifth is just going to sit outside for years, the new awning will rot just as fast as the ripped one!
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Old 09-07-2012, 10:25 PM   #10
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Quote:
Originally Posted by ironj View Post
i have found after many years of things happening, it always works out better to get the party responsible to fix EVERYTHING back the way it was! anytime i have ever gotten a "credit" or a "promise" that i will get taken care of at a later time i never did......or if i did it was not of a comparable value to what i lost in the first place...

so my vote....make em fix it ALL right!
Ditto. Would recommend taking care of this matter one way or the other ASAP.

BTW - how large of a hole is it?
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