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Old 09-12-2012, 07:27 PM   #11
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How do you actually get a new unit out of a manufacturer? Trailers aren't covered by Lemon Law, correct?
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Old 09-12-2012, 08:00 PM   #12
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Quote:
Originally Posted by wincrasher View Post
How do you actually get a new unit out of a manufacturer? Trailers aren't covered by Lemon Law, correct?
Depends on the state:

Texas, yes

Lemon Law

Louisiana, no

Louisiana Lemon Laws - Lemon Law Attorneys at DMV.org: The DMV Made Simple
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Old 09-13-2012, 10:09 AM   #13
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I think the broad condemnation of the Columbus line is totally uncalled for. I have read MANY of the posts here from Columbus owners and yes, there have been some issues. Most have been fixed very promptly by Forest River or by the local dealer. A few...well, obviously there were a few "lemons" that made it into the consumer stream.

Speaking from my own experience for the past six months plus a few days...and 40+ nights camping in temperatures ranging from the low 30's to 114 degrees - we are "very happy campers" with our Columbus 320RS.

EVERY SINGLE PROBLEM we have reported to our dealer has been fixed. One early issue with the coaxial wiring for the satellite and park cable was addressed by Forest River within 24-hours with a repairman at my home before I took off on vacation.

In the extreme heat...the AC units kept it below 80 degrees. When it was cool outside - the heater and fireplace got so hot I had to open the door to catch my breath.

Our six-way auto-level system has yet to miss getting front-to-back and side-to-side nailed to 0.0 degrees.

Our bedroom door fell off the rail because we failed to properly secure it. But, our dealer replaced the bent rail and fixed the problem.

Our bedroom AC unit was very loud and vibrated - but Dometic replaced it and our dealer installed it.

Our black water flush had a valve installed backward - but our dealer fixed that at the same time he repaired the bedroom door.

And - when he was working on our unit, he specifically did some further investigation and found a partial blockage of our AC duct, and cleared that.

We could not be more pleased with the response to the MINOR issues we've had - both Forest River and FunTown RV in Cleburne, TX have been perfect in how they've handled issues on a very timely and complete basis.

I'm sorry you feel like you got a lemon - and it sounds like perhaps you did. But, please...don't condemn with such a broad stroke.
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Old 09-13-2012, 10:22 AM   #14
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Stating my problems is not condemning the brand. I am warning people to look for the same issues before purchasing.

My auto-level has never worked properly. The AC has never worked properly. The heat has never worked properly. There is no ducting in the front AC. I had to fix the black flush myself. When I turn the TV, both ends of the cable fell off.

There should not be this many issues. Period. And I should not have an unusable camper before I even make the first payment. period.

I'm glad some of you are happy with your units and aren't hindered in any way in taking it in for service every few weeks but I am not.

I'm sure things will get fixed by the manufacturer/dealer but they shouldn't have happened in the first place.
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Old 09-13-2012, 12:29 PM   #15
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Only problem I have with my 320RS is no voltage on the electric water heater element. So that is a switch or wiring. Other than that everything else so far so good.

Dealer prep, PDI, and camping a couple nites close to dealer to test everything out is paramount in your success or failure experiance. IF you got a bad one, all you can do is give it back to dealer and have them fix things up for you. No way factory or dealer can be responsible for lost camping season. Sounds like dealer prep and your PDI was short sided, incomplete, etc.

Sucks funkyjunk but remember Columbus is brand new model line for Palamino so we are the guinne pigs. The early threads on here for 320RS models show problems in 2012 models but the 2013 are bettter. Sounds like the 385BH is going through the same teething pains as not too many of them out there yet actually being used.
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Old 09-13-2012, 01:00 PM   #16
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I can't really blame dealer prep too much. Maybe a few issues that should have been caught. PDI I can blame a little more. The blinds, AC, refrigerator, latches, doors should have been caught by me. Lesson learned I guess. Everything else is 100% manufacturer.

I understand we are beta testers for a product and there should be a few issues. I accepted that part. I also understand that they aren't responsible for my camping season. They are however responsible for selling me an inferior product.

Forest River has been manufacturing campers for years. It shouldn't be that difficult to create a new line without all the problems.
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Old 09-13-2012, 01:11 PM   #17
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Remember when the customer was always right? Seems those days are long gone.

You have every right to bash them. You are not a beta tester. Are you getting paid to debug their product? FR and your dealer are making a hefty profit off of you. In return, they need to deliver you quality and service.

If you have a story of negative experience with a product, you need to get that out there without apologies. The people who have positive experiences do the same. Just get the truth out there and the potential buyers can make their own sense of it.

Getting these issues resolved is a HUGE inconvenience if you are still working for a living. Spending your days off going to service or worse yet, the factory, for things that should have been resolved up-front is not expected, or understandable or excused, thank you very much! My sympathies for what you are going thru. Good luck!
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Old 09-13-2012, 01:19 PM   #18
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I went through this with Indian motorcycles back in 2009 when they made their relaunch comeback with the new owners from England. They got 5 years to get it right (redesign, get the bugs out, etc.) They were better than the garlic era crap that was made in Gilroy, CA but they still had problems. Your dealer will be the one to be the hero or the zero when it comes to handling warranty repairs.
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Old 09-13-2012, 02:03 PM   #19
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"Then about 4 a.m. my wife wakes me up to the smell of propane. Not just a little... a lot. Turned off the furnace and ran the fans for a while. The next day I thought I would try it again and the same thing. It was almost unbearable even with both fantastic fans blowing we couldn't stay in the camper."

fJ, you didn't mention your LP detector going off. Sorry about all the issues you are having. One more you need to address. One comment on the leveling system, you are correct about the legs falling out if too high to hit the ground. We have to support with one hand while pulling release pin with the other. On one occasion I thought I had bent one of my legs somehow. I soon realized It had dropped passed the last pin holes and was just resting on the top of the leg. The six way leveling system itself is one of my favorite features and has been "spot on" for us, as has been said by others. Hope everything works out ok for you.
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Old 09-13-2012, 02:09 PM   #20
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I was just thinking about the LP detector as well.

The Cedar Creek that I traded had hydraulic levelers. Best thing since sliced bread. Having to hold the legs isn't a huge issue. Having to reset the zero time after time is an issue. Also taking 3 hours to hook up due to errors is also an issue.

If you are not on almost level ground they also will not work. They barely extend past the tires at full extent. In order to level on un-level ground you would need to lift the tires off the ground.
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