Reply
 
Thread Tools Display Modes
Old 10-15-2013, 03:27 PM   #11
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Quote:
Originally Posted by campingguy View Post
How do you purchase the second year warranty? At the dealership, or does Forest River send out a mailer?
Should be a mail in card in your owners manuals.


Turbs
__________________

__________________
TURBS is offline   Reply With Quote
Old 10-15-2013, 05:47 PM   #12
rip
Senior Member
 
rip's Avatar
 
Join Date: Dec 2012
Location: Texas
Posts: 343
Quote:
Originally Posted by campingguy View Post
How do you purchase the second year warranty? At the dealership, or does Forest River send out a mailer?
In February, my dealer completed a scond-year warranty application form for me at delivery, encouraged me to buy it, offered to send it in for me or do it myself emphasizing I should do it that week.

That form was titled "Forest River, Inc. Additional 12-Month Optional Protection Plan For Travel Trailers And Fifth Wheels." I mailed that form with a check for $150, and it was returned to me in a week with a factory rep signature. Their mailing address is on your form.

I later discovered there was also a blank copy of the 2nd-yr form among the owner's manuals and separate manufacturer warranty application forms.

If yours is like my sales experience, your dealer should discuss the 2nd-year plan with you when you both commpleted and signed the "Forest River Inc. Customer Delivery And Warranty Registration Form" which itemizes and checks off your joint inspection of each installed component and activates first year warranty. My dealer sent that particular Forest River form in, along with their PDI form, and other required Forest River paperwork.
__________________

__________________
Ray
+ 2013 Rockwood Windjammer 2809W
+ 2008 GMC Sierra Crew Z71
+ 2002 Ford F-250 7.3L 4X4
rip is offline   Reply With Quote
Old 10-15-2013, 06:12 PM   #13
Senior Member
 
Join Date: Mar 2011
Location: Ottawa Ontario Canada
Posts: 896
different warrentys for different products ...
for 100 bucks .. i got a lifetime warrenty on the roof, floor, cabinates( not really a biggY) and the complete rap of an Aframe ...
kinda like a selling incentive ... but FR has kept up to the warrenty so far ...

d-mo
__________________
2008 Nissan Frontier 4x4
2011 Rockwood A122
D-mo is offline   Reply With Quote
Old 10-15-2013, 11:25 PM   #14
Senior Member
 
Join Date: Nov 2012
Location: X
Posts: 2,781
You can find the form in the first post of this thread: Forest River Warranty Form

There is some discussion at the end of the thread with a phone number to just "phone it in".
__________________
BarryD0706 is offline   Reply With Quote
Old 10-16-2013, 04:25 PM   #15
rip
Senior Member
 
rip's Avatar
 
Join Date: Dec 2012
Location: Texas
Posts: 343
Regarding the forms I mentioned in an earlier post...

The form linked in the thread Barry mentiions above is nearly identical to the ones my dealer completed for me or that the factory included with my various owner's mauals, except my $150 cost was included in the text of the protection plan form and the date in the lower left corner was "Tuesday, January 15, 2013."

On the second FR form I mentioned, there are 66 check-off items that the buyer and dealer jointly "x" in boxes and then both sign. These items are grouped under headings "electrical system," "appliances," "folding camper and bunk end units only," "running gear/frame," "lp gas system," "water/plumbing system," "exterior," "slide outs (if applicable)," and "general."

Here's a few of the item boxes at the end under heading "general"...

x x all accessories (including remotes) are in unit
x x warranty forms completed and reviewed
x x all required literature is in unit
x x all owners manuals in unit and reviewed
x x fire extenquisher installed
x x all furniture appearance/function checked
x x all flooring/appearance/free of defects
x x handling/towing checked, test drive

Although the customer and dealer may jointly check the item "warranty forms completed and reviewed," the extended protectioin plan is not specifically mentioned so the customer would check this box without being aware the plan was left out by the dealer. It appears Forest River is making a good faith effort to get the dealer to communicate quite a bit with the buyer using this jointly signed form but the process is not fool-proof.

I appreciate my dealer doing a better-than-most process with me.
__________________
Ray
+ 2013 Rockwood Windjammer 2809W
+ 2008 GMC Sierra Crew Z71
+ 2002 Ford F-250 7.3L 4X4
rip is offline   Reply With Quote
Old 10-16-2013, 04:46 PM   #16
Senior Member
 
Join Date: Nov 2012
Location: X
Posts: 2,781
Ray, if you could scan that form and upload it into the Miscellaneous Documents area of our Library, or just PM it to me and I'll do that, it would be muchly appreciated.
__________________
BarryD0706 is offline   Reply With Quote
Old 10-16-2013, 05:07 PM   #17
Junior Member
 
Join Date: Sep 2013
Posts: 22
Is there any Notification

I bought my new Surveyor in September and there was a form all filled out in the paperwork. I sent it in to Forest River with a check for $150.00 for the second year warranty. They have cashed the check but I have never received any notification from FR that they either received the application or extended the warranty. Do they notify you?
__________________
markly86 is offline   Reply With Quote
Old 10-16-2013, 07:55 PM   #18
rip
Senior Member
 
rip's Avatar
 
Join Date: Dec 2012
Location: Texas
Posts: 343
Quote:
Originally Posted by markly86 View Post
... I have never received any notification from FR that they either received the application or extended the warranty. Do they notify you?...
In my case, I received a "copy" of my form back in the mail, signed and dated by a FR rep. I don't know what happens if buyers phone it in.
__________________
Ray
+ 2013 Rockwood Windjammer 2809W
+ 2008 GMC Sierra Crew Z71
+ 2002 Ford F-250 7.3L 4X4
rip is offline   Reply With Quote
Old 10-16-2013, 08:03 PM   #19
rip
Senior Member
 
rip's Avatar
 
Join Date: Dec 2012
Location: Texas
Posts: 343
Quote:
Originally Posted by BarryD0706 View Post
Ray, if you could scan that form and upload it into the Miscellaneous Documents area of our Library, or just PM it to me and I'll do that, it would be muchly appreciated.
I have a photocopy of a Delivery and Warranty Registration Form. I whited out my personal info, not the greatest copy and saved it as a black/white GIF file.

I'll PM the full-size attached file.
Attached Thumbnails
Click image for larger version

Name:	FRdeliverycheck.jpg
Views:	294
Size:	56.1 KB
ID:	41186  
__________________
Ray
+ 2013 Rockwood Windjammer 2809W
+ 2008 GMC Sierra Crew Z71
+ 2002 Ford F-250 7.3L 4X4
rip is offline   Reply With Quote
Old 10-16-2013, 09:00 PM   #20
Senior Member
 
Join Date: Nov 2012
Location: X
Posts: 2,781
Ray, thanks. I got the images. However, this is the checklist and registration for the first-year warranty. It's not related to the optional 2nd-year warranty.
__________________

__________________
BarryD0706 is offline   Reply With Quote
Reply

Tags
forest river, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:05 PM.