Reply
 
Thread Tools Display Modes
Old 03-29-2015, 10:22 AM   #1
Senior Member
 
Old car's Avatar
 
Join Date: May 2011
Location: south Kansas City area
Posts: 1,288
Frustration with dealer warranty work

I waited 24 hours to post this since the event happened just to make sure it is presented fairly and not out of pure frustration.

We took our 7 month old Sabre 33CKTS back to Camping World (purchasing dealer) two weeks ago to have warranty work completed prior to beginning our camping season. Yesterday I went to pick up the trailer because they are waiting on parts and we have trips scheduled. What they are waiting on will not prevent us from using the trailer.

We arrive at the dealer and they pull the unit out. I notice a red sticker on the pin box and I start to peel it off. One of the service supervisors says he will pull the sticker stating it is used to indicate to the yard jockeys that the work is complete. I looked at him and said "Really, they haven't even touched this unit. Waiting on parts." He was rather surprised. I told him what we needed fixed and he said to give him an hour and he would at least get the window fixed (originally they were waiting on a new window to replace the entire thing). We leave and come back an hour later.

Window is fixed but that turns out to be rather minor. I now have a two foot gash in the nose cap where they hit the trailer with the fork lift. One hour! They put a couple of strips of Eternabond over the crack to keep water out. They are arranging the repair at a local shop that specializes in fiberglass work on trailers. I have the trailer right now and will only give it to them (not Camping World--the repair shop) once I have a firm appointment and where they can complete the work between our already scheduled trips.

I didn't blow up, cuss the people, or jump up and down. Disappointed, yes! Frustrated, yes! But losing it doesn't change anything. My trailer is still damaged and I don't consider it "new" any longer. I will be curious to see how it all turns out.

If you see a Sabre with a big band-aid on the front cap, stop by and say hello. When I pull into the campground everyone will think; "no slider hitch" because it is right in the same spot where something like that could happen. We do have a slider so it isn't the operator! Just another story for down the road sitting around the campfire!
__________________

__________________

Randy and Patty
2015 Sabre 33 CKTS-6 Platinum Edition
Reese 16K Slider hitch
2015 GMC Sierra 3500HD diesel dually
Old car is offline   Reply With Quote
Old 03-29-2015, 10:30 AM   #2
Senior Member
 
StoneyG's Avatar
 
Join Date: Feb 2015
Posts: 212
I have come to believe over the years that Camping World is a great place to buy accessories and little more after trying several up and down the east coast.
__________________

__________________
StoneyG is offline   Reply With Quote
Old 03-29-2015, 10:32 AM   #3
Senior Member
 
vinmaker's Avatar
 
Join Date: Jul 2014
Location: MA
Posts: 1,793
I am sorry about your bad luck. I too dread ever bringing in the unit for service. I think I would much rather just have it repaired by a different business (like a good auto body shop) than bring it back to them. These things are not complicated and all you need is someone who is mechanically inclined and takes care and pride in the work.

The idiots they hire at some RV places at min wage do more harm than good.

If you do find an RV shop with a good crew. Treat them like royalty as they are worth their weight in gold.

Vin.
__________________

2015 HW296
2006 HW256 (previous pup)
2013 Chevy Tahoe
Equalizer WDH 1000#
vinmaker is offline   Reply With Quote
Old 03-29-2015, 11:10 AM   #4
Site Team
 
asquared's Avatar
 
Join Date: Dec 2012
Location: North Carolina
Posts: 10,373
Sorry to hear this. Camping world damaged our old tt when it was in for service also. A minor dent but still a dent. We took a gift card and repaired it ourselves. They always had it for a long time until we started pushing them and then suddenly it was ready quickly. I would contact Gary Grigsby at forest river and find another service center that will handle your trailer in the future. you could also go here and let camping world know how this dealership is. Oh and it sounds like you handled a bad situation pretty well.
__________________
<a href=http://i62.tinypic.com/28rp645.jpg target=_blank>http://i62.tinypic.com/28rp645.jpg</a>
2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
asquared is offline   Reply With Quote
Old 03-29-2015, 11:38 AM   #5
Senior Member
 
Join Date: Feb 2012
Location: Wisconsin
Posts: 9,503
Sorry to hear about the damage to your 33CKTS. Congrats for not losing it with the CW staff. Hopefully the fiberglass repair shop will make it so you don't even notice the damage.
__________________
Wiscampsin is offline   Reply With Quote
Old 03-29-2015, 12:21 PM   #6
Senior Member
 
deartruc's Avatar
 
Join Date: Sep 2014
Location: Southern New England
Posts: 818
Quote:
Originally Posted by StoneyG View Post
I have come to believe over the years that Camping World is a great place to buy accessories and little more after trying several up and down the east coast.
I once bought a 3500 watt gen from CW for my one week of boondocking a year. When it came in I added the oil and gas and fired it up. It ran great, I let it break in run for 15 min. Then I brought it over to the htt. Plugged in the camper and nothing. Engine even stalls. Made sure I had nothing turned on in the camper. Still nothing. Called CW. They said they couldn't accept it back since I added oil and gas unless I drove it to them. UMM, how would I know it was broken without adding oil and gas? Nearest CW is 2 hours away. Missed using it on my boondocking trip. Finally got the manufacturer to ship me (a repaired unit). Came in a box with little packaging and lots of cosmetic damage...but it worked!! So, I used the case parts from the broken one to fixup the replaced one. Worked fine the next time I boondocked. I find CW is a great place to get ideas and Amazon is the great place to buy once you got the info from CW.
__________________
2008 Dodge Durango
2015 Roo 23 ikss
deartruc is offline   Reply With Quote
Old 03-29-2015, 12:32 PM   #7
Senior Member
 
SKnight's Avatar
 
Join Date: Feb 2014
Posts: 1,428
It's not just CW. My dealer had mine four of the 13 months I owned it when I picked it up two weeks ago. Four weeks just to get it in to look at it. Couldn't diagnose a water leak because it hadn't rained (I offered to donate a water hose and sprayer to them)what work they did was shoddy at best, they ran out my LP and killed my brand new batteries flat.

I'm going to open an RV dealership and will rule the world with the level of service I'd provide. It wouldn't take much.
__________________
Now-2014 Sierra 346RETS 5er BUB
Then-2002 Keystone Springdale 286RLDS TT

Nights camped in 2014-28, 2015-127, 2016-10
SKnight is offline   Reply With Quote
Old 03-29-2015, 12:47 PM   #8
Senior Member
 
Join Date: Dec 2014
Location: oakdale, ca
Posts: 289
make sure the repair shop they send you to can secure the TT. I had camping world do some miner damage to my old 5er. And they sent it to there repair guy. When I picked it up from the repair shop people were living in my 5er at night. (security guards).
They left spilled soda in my fridge and stolen Items from inside the unit. They tried to blame it on homeless people but how many homeless would skip the can goods and 2 bottles of booze in the unit.
When I complained to camping world they stated they are not responsible for items left inside the unit. and are not responsible for homeless brake ins. After I threatened with legal actions they wrote a check to replace all items taken.
I will never take my unit to Camping World again.
__________________
j free is offline   Reply With Quote
Old 03-29-2015, 12:49 PM   #9
Member
 
Rsharrer's Avatar
 
Join Date: Jun 2013
Posts: 57
If in need of repair, parts, or advice, and in the area of Newcastle, California, I highly recommend Affordable RV Rental. One of those rare RV businesses that does quality work on time. They performed warranty work on my 8289ws. Completed it within a week. When I picked it up, the technician went through the work order with me and even had photos on his smartphone to better explain what he had done.
__________________
Rsharrer is offline   Reply With Quote
Old 03-29-2015, 01:00 PM   #10
Mod free 5er
 
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,211
Why not just have CW notify you who and where the shop is and you take it there and see for yourself? You eliminate the possibility of CW damaging it again.
__________________

__________________
OldCoot is offline   Reply With Quote
Reply

Tags
dealer, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 01:32 AM.