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Old 03-29-2015, 09:22 AM   #1
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Frustration with dealer warranty work

I waited 24 hours to post this since the event happened just to make sure it is presented fairly and not out of pure frustration.

We took our 7 month old Sabre 33CKTS back to Camping World (purchasing dealer) two weeks ago to have warranty work completed prior to beginning our camping season. Yesterday I went to pick up the trailer because they are waiting on parts and we have trips scheduled. What they are waiting on will not prevent us from using the trailer.

We arrive at the dealer and they pull the unit out. I notice a red sticker on the pin box and I start to peel it off. One of the service supervisors says he will pull the sticker stating it is used to indicate to the yard jockeys that the work is complete. I looked at him and said "Really, they haven't even touched this unit. Waiting on parts." He was rather surprised. I told him what we needed fixed and he said to give him an hour and he would at least get the window fixed (originally they were waiting on a new window to replace the entire thing). We leave and come back an hour later.

Window is fixed but that turns out to be rather minor. I now have a two foot gash in the nose cap where they hit the trailer with the fork lift. One hour! They put a couple of strips of Eternabond over the crack to keep water out. They are arranging the repair at a local shop that specializes in fiberglass work on trailers. I have the trailer right now and will only give it to them (not Camping World--the repair shop) once I have a firm appointment and where they can complete the work between our already scheduled trips.

I didn't blow up, cuss the people, or jump up and down. Disappointed, yes! Frustrated, yes! But losing it doesn't change anything. My trailer is still damaged and I don't consider it "new" any longer. I will be curious to see how it all turns out.

If you see a Sabre with a big band-aid on the front cap, stop by and say hello. When I pull into the campground everyone will think; "no slider hitch" because it is right in the same spot where something like that could happen. We do have a slider so it isn't the operator! Just another story for down the road sitting around the campfire!


Randy and Patty
2015 Sabre 33 CKTS-6 Platinum Edition
Reese 16K Slider hitch
2014 Ram 2500HD Crew Cab 6.7 Cummins Diesel
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Old 03-29-2015, 09:30 AM   #2
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I have come to believe over the years that Camping World is a great place to buy accessories and little more after trying several up and down the east coast.

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Old 03-29-2015, 09:32 AM   #3
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I am sorry about your bad luck. I too dread ever bringing in the unit for service. I think I would much rather just have it repaired by a different business (like a good auto body shop) than bring it back to them. These things are not complicated and all you need is someone who is mechanically inclined and takes care and pride in the work.

The idiots they hire at some RV places at min wage do more harm than good.

If you do find an RV shop with a good crew. Treat them like royalty as they are worth their weight in gold.


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Old 03-29-2015, 10:10 AM   #4
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Sorry to hear this. Camping world damaged our old tt when it was in for service also. A minor dent but still a dent. We took a gift card and repaired it ourselves. They always had it for a long time until we started pushing them and then suddenly it was ready quickly. I would contact Gary Grigsby at forest river and find another service center that will handle your trailer in the future. you could also go here and let camping world know how this dealership is. Oh and it sounds like you handled a bad situation pretty well.
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Old 03-29-2015, 10:38 AM   #5
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Sorry to hear about the damage to your 33CKTS. Congrats for not losing it with the CW staff. Hopefully the fiberglass repair shop will make it so you don't even notice the damage.
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Old 03-29-2015, 11:21 AM   #6
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Originally Posted by StoneyG View Post
I have come to believe over the years that Camping World is a great place to buy accessories and little more after trying several up and down the east coast.
I once bought a 3500 watt gen from CW for my one week of boondocking a year. When it came in I added the oil and gas and fired it up. It ran great, I let it break in run for 15 min. Then I brought it over to the htt. Plugged in the camper and nothing. Engine even stalls. Made sure I had nothing turned on in the camper. Still nothing. Called CW. They said they couldn't accept it back since I added oil and gas unless I drove it to them. UMM, how would I know it was broken without adding oil and gas? Nearest CW is 2 hours away. Missed using it on my boondocking trip. Finally got the manufacturer to ship me (a repaired unit). Came in a box with little packaging and lots of cosmetic damage...but it worked!! So, I used the case parts from the broken one to fixup the replaced one. Worked fine the next time I boondocked. I find CW is a great place to get ideas and Amazon is the great place to buy once you got the info from CW.
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Old 03-29-2015, 11:32 AM   #7
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It's not just CW. My dealer had mine four of the 13 months I owned it when I picked it up two weeks ago. Four weeks just to get it in to look at it. Couldn't diagnose a water leak because it hadn't rained (I offered to donate a water hose and sprayer to them)what work they did was shoddy at best, they ran out my LP and killed my brand new batteries flat.

I'm going to open an RV dealership and will rule the world with the level of service I'd provide. It wouldn't take much.
Now-2014 Sierra 346RETS 5er BUB
Then-2002 Keystone Springdale 286RLDS TT

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Old 03-29-2015, 11:47 AM   #8
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make sure the repair shop they send you to can secure the TT. I had camping world do some miner damage to my old 5er. And they sent it to there repair guy. When I picked it up from the repair shop people were living in my 5er at night. (security guards).
They left spilled soda in my fridge and stolen Items from inside the unit. They tried to blame it on homeless people but how many homeless would skip the can goods and 2 bottles of booze in the unit.
When I complained to camping world they stated they are not responsible for items left inside the unit. and are not responsible for homeless brake ins. After I threatened with legal actions they wrote a check to replace all items taken.
I will never take my unit to Camping World again.
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Old 03-29-2015, 11:49 AM   #9
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If in need of repair, parts, or advice, and in the area of Newcastle, California, I highly recommend Affordable RV Rental. One of those rare RV businesses that does quality work on time. They performed warranty work on my 8289ws. Completed it within a week. When I picked it up, the technician went through the work order with me and even had photos on his smartphone to better explain what he had done.
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Old 03-29-2015, 12:00 PM   #10
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Why not just have CW notify you who and where the shop is and you take it there and see for yourself? You eliminate the possibility of CW damaging it again.

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