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Old 08-11-2014, 05:56 PM   #11
SYE
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Well, we picked up the trailer from the dealer after they replaced the too-short seal above the kitchen slideout and took the rig on its shakedown cruise for three nights.

We experienced one night of heavy rain and the slideout didn't leak a drop, so it looks like the dealer did a good job, as I figured they would.

Everything in the trailer worked fine, except for one tiny problem that took about five minutes to fix. The fittings at the ends of the hot water and cold water low-point drains leaked a little after connecting to the campground's water system. Took off the fittings, applied a little plumber's Teflon tape and carefully tightened and that took care of the problem. I don't think they had been tightened sufficiently at the factory.

We tested pretty much every system except the furnace and the water heater in gas mode. They all worked great.

We have one design quibble, though. The bike rack on the back of the 320RS has an eye bolt that rubs against the rear of the coach when the bike rack is folded up. It rubbed a tiny bit of the white paint off the rear. Again, it's a simple fix if you have one of these racks on your trailer. We cut a piece of swimming noodle just a little longer than the bolt (maybe 3 inches) and jammed the hole in the piece of noodle over the bolt. Perfect! Swimming noodles are like duct tape -- no end to the uses.

The unit towed beautifully. It actually seems to tow more easily than the 2011 Crossroads Cruiser 325CK we traded in, even though the Columbus is 2 or 3 feet longer, several inches higher, 4 inches wider and almost 1,000 pounds heavier. And we thought the Cruiser towed pretty well!

Happy camping to you all!
Have you got pictures of this bolt, I do not have one on mine???
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Old 08-11-2014, 06:11 PM   #12
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Status of 320RS

Finally got through to the dealer in the afternoon. They replaced the headboard which was the good news.
Regarding the tail lights, they tested and now agree it is a problem with the trailer. They replaced the plug and that was not the issue.
They now think there is a pinched wire somewhere between the pin box where is goes into the trailer under the bedroom and possible down through the front under storage area.
To fix they will remove the front fiberglass area under the bedroom so they can get at the wire.
Problem is we are scheduled to use this Thursday and they are not sure if they can fix in time. Most likely will have to cancel the trip which our daughter and her family were going to join us before she heads back to Pharmacy school. It was her only weekend so that will be a loss if we do have to cancel.
Does anyone know the name of a factory rep I can talk to to discuss the multitude of issues we are having? Do they have a specific name, nnumber, email address. Our dealer has turned out to be rather worthless and I'd like to discuss beyond them.
We have our big trip planned for the first week in September in the mountains near Asheville. All trips prior were to get used to the trailer, test all functioning parts, before we headed such a distance to Asheville.
Frustrated you bet, but we will get through this like anything else in life. At least until this lighting problem kicked in and remained a problem, we have been able to use the trailer.
Tigerbug
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Old 08-11-2014, 06:21 PM   #13
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To Goukcats:
We are in the Cincinnati area and always looking for places to go in Ohio and the connecting states. I saw you mention Cave Run Lake, may I ask where you camp when you are there? Can you provide any details as to what is good/bad about the site/area?
Also have you been to Carter Cave Kentucky?
We have reservations in late Sept. at the state campground. Happy to take offline if you prefer so as not to derail this thread completely.
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Old 08-12-2014, 06:48 PM   #14
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Have you got pictures of this bolt, I do not have one on mine???
Would love to post pic, but software isn't user-friendly enough to make that an easy thing to do.

Here's a description in words, though, in case that helps.

The eye bolt is about one-third of the way in from the right edge of the bike rack as it sits folded against the back of the trailer. When the rack is deployed, the eye bolt sits in a square support post that is designed to be locked into place in an upright position. It provides support at the very rear of the bike rack for bikes or whatever cargo you are carrying.
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Old 08-14-2014, 08:58 AM   #15
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Tigerbug.... You will love carter caves very nice park with lots of things to do its our most favorite campground the sites along the putt putt by the main road are the best
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Old 08-14-2014, 10:14 AM   #16
SYE
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Quote:
Originally Posted by dbuster View Post
Would love to post pic, but software isn't user-friendly enough to make that an easy thing to do.

Here's a description in words, though, in case that helps.

The eye bolt is about one-third of the way in from the right edge of the bike rack as it sits folded against the back of the trailer. When the rack is deployed, the eye bolt sits in a square support post that is designed to be locked into place in an upright position. It provides support at the very rear of the bike rack for bikes or whatever cargo you are carrying.
I know what bolt that you are talking about, mine has about 8 inches of clearance when in the stored position.
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Old 08-15-2014, 06:17 AM   #17
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Ky Joe:
Thanks for the confirmation of Ky Caves. It gets plenty of positive feedback when doing a search. We are really looking forward to going there. We just did Hocking Hills (4th time) and always love going there. I am thinking Carter Caves may be similar possibly even cooler.
Picked up the trailer from the dealer last night (our repair history is now three full pages long). Lights are functioning again. The wires were run from the front down the left hand side back to the tail lights. One wire was getting pinched by the kitchen slider and finally failed. Still have to go back as they have to order a replacement for the left tail light as not all bulbs are lighting properly (LED's).
Guess it makes sense that I have to go back AGAIN as our dealer just cannot get it right.
Lastly they promised they would get it washed for me as part of the service. NOPE still has the bugs and dirt from the last trip!! Customer service just doesn't exist with this dealer.
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Old 08-17-2014, 12:09 PM   #18
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We have a new 320 as well, having ordered it Feb 26, but it didn't get to Las Vegas Camping World dealer until June 28th. We were scheduled to leave on 3 month summer trip July 1st and had to go w/o a thorough test cruise. Did go for one night to local park where we found a/c's and 4-dr stainless refer could not keep up with the heat. 106F that day and refer cooled only to 59F and both ac's only to 88. Both ok overnight after sun went down. Next day at our house running our 15K a/c w/ Honda generators, living area actually increased temp from 94 to 98F as day progressed. I did find a lot of foam chunks in each of the vent ducts blocking air flow. Took it to CW in N. Cailf where they sat on it for 9 days after scheduled appointment and didn't even look at it. After reading them the riot act, they finally checked it out only to tell me everything checked out fine. Well, if outside temp is less than 100F and both a/c's are allowed to run all day, they keep up. Since we leave Vegas in the summer for cooler weather, so far a/c's ok and refer now works fine, cooling from 34--40F.
Other issues this trip are with windows. Both double hung ones in living area have a sprung latch allowing only one side to catch the retaining hole. Since manufactured placed a screw thru the lower retaining hole on each window, have to fully open windows to catch one slide and retain window in open position. Two windows with the metal slides have sprung to point they bend when trying to close (really flimsy construction) so takes two people to close--one outside to support metal and other inside to close window. BR escape window plastic retaining latch snapped first time trying to close. CW said minimum 3-4 weeks to fix. Bought the part on E-Bay and fixed it myself.
Bedroom door mirror bottom frame support fell off while traveling and mirror slipped down and is now wedged cock-eyed in frame. Can't reset it w/o taking frame all apart, but doesn't move anymore either.
Lino floor covering does not lie flat--has visible ripples. I know it's suppose to flex but visually is not very appealing.
Most surprising problem was kitchen sink backing up after a month on the road. CW PDI folks did not tell us we had a second gray tank and should have had a 2nd drain pull valve. We thought we were draining grey from pull in the control compartment. Folks on this forum told me what to look for. Discovered underbelly pull handle next to drain line had fallen out, probably during transport from manufacturer to dealer and dealer didn't catch it. Bought the part, pulled back the underbelly membrane and installed it myself. Holding in place so far during transit and can now drain kitchen tank.
Minor problems, but aggravated with dealer for sloppy PDI process and lack of service acumen. Cannot and will not recommend anyone buy from Camping World. I've dealt with three stores with this coach and all have been equally bad. They push during sales process to become part of the "Camping World Family". It's not worth it.
We winter store unit in the Bay Area of N Calif. If anyone has a good service facility in that area, please share.
Still love the design, floor plan, features and pull of our 320. One design issue I would suggest to manufacture is to put in a two-way lite switch at the bottom and top of stairs to BR for ceiling light above the stairs. Hiding it with the multitude of switches in the control panel is not only inconvenient but dangerous. Coming down the stairs at night in pitch dark is a slip and fall accident waiting to happen. I've come close to falling several times.
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Old 08-17-2014, 02:16 PM   #19
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I bought one yesterday and will pick it up Friday. Loved the features. My wife is short and loves the lower microwave and the 4 step entry. The residential refrigerator sold us.
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Old 08-17-2014, 08:30 PM   #20
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320rs columbus

We sure were lucky had a few minor problems called my dealer
Cheyenne RV in Iowa they told me where to take it, as were in AZ
and they fixed it in one day. As I have stated before Cheyenne RV has been awesome we just had the plastic casing on our water filter bust they overnighted one at no cost, and we have owned it for 1 1/2 years so warranty was no good. We fulltime in ours travel with 2 horses and love it. Hope you get it fixed and enjoy it as much as we have.

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320RS Columbus
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