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Old 01-08-2013, 11:07 PM   #21
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2008Wildcat, I respectively choose to completely disagree with you on the fact that warranty work does not pay. Simply put our dealership works closely with Forest River, follows the rules/processes they have set up and do things as they ask. We find at RVW that warranty work is very profitable and pays many bills for us. We also will do warranty work on all units whether we sold them or not. The other day we had a Sierra in our shopp as well as a Prime Time unit. I don't sell either, but doing the warranty work brings in money and gives me a chance to earn the business of a customer for a future sale as well as future parts business and service business. It is also time that all RV Dealers wake up and act in a professional manner. The days of refusing to do service for a customer because he/she would not pay an inflated price has to end. Dealers playing games, threatning service, etc. have forced more people out of the RV Industry then the recession ever could have. Shame on us! Let's support the customers, not make them pawns in a competition. I am sorry for the rant, but we can do much better in the RV industry supporting our customers, and everyone with a camper is my and every other dealers customer. Thanks again for letting me post on here!
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Old 01-09-2013, 12:16 AM   #22
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We bought from a small? dealer. It is a (Travel Trailer) they break down all over the USA. Buy local Crap does (Nothing) when you are on a LONG trip. I find a Dealer,call F/R for the OK pay for the repair and F/R pays me when I send the bill. This is for the F/R Warrenty work. Youroo!!
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Old 01-09-2013, 02:08 AM   #23
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Is it really worth buying outside the local area? I am from the OP area and would buy from almost any of the local guys in a heartbeat and support the LOCAL economy.

The used TT I am in the process of buying is from Albany NY. A good friend of mine is a salesman, and seeing he had what I liked, no problems helping a former railroad brother out.
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Old 01-09-2013, 02:19 AM   #24
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This problem is not unique to RVs. Sewing machine dealers sometimes pull the same stunt. My husband's job changed and we moved cross country. The sewing machine dealer in the new location informed me that because I hadn't purchased my machine from them, I would would be on a waiting list for any classes or any service until "their" customers were served first! Yes I let them know that they would lose my business and yes I did call and let the owner know when I bought a new machine - not from them - and that the reason was their poor customer service.

Youroo is correct - people need service away from home.
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Old 01-09-2013, 06:33 AM   #25
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Quote:
Originally Posted by ddurnell View Post
2008Wildcat, I respectively choose to completely disagree with you on the fact that warranty work does not pay. Simply put our dealership works closely with Forest River, follows the rules/processes they have set up and do things as they ask. We find at RVW that warranty work is very profitable and pays many bills for us. We also will do warranty work on all units whether we sold them or not. The other day we had a Sierra in our shopp as well as a Prime Time unit. I don't sell either, but doing the warranty work brings in money and gives me a chance to earn the business of a customer for a future sale as well as future parts business and service business. It is also time that all RV Dealers wake up and act in a professional manner. The days of refusing to do service for a customer because he/she would not pay an inflated price has to end. Dealers playing games, threatning service, etc. have forced more people out of the RV Industry then the recession ever could have. Shame on us! Let's support the customers, not make them pawns in a competition. I am sorry for the rant, but we can do much better in the RV industry supporting our customers, and everyone with a camper is my and every other dealers customer. Thanks again for letting me post on here!
My dealership does plenty of warranty work on units not purchased from us...

Quite a few Rockwoods and other brands with RVW stickers on them. Its what keeps the Service working over winter, when the locals have been taken care of because of Winter.

But, that said, there is a pecking order we follow-- Broken down, any RV on the road-1st priority. Our customers- 2nd priority. 3rd is anyone else.

Are you saying that your Service department could survive on warranty work alone? If so, you may want to see just how good they are actually fixing things. Have you had to remove and replace an entire rubber roof in 6 hours? Evidently that is how long it takes according to FR....

I'm not saying that all jobs are under houred, but the major ones are. We just replaced both axles on a Crusader under warranty, and they allowed 6.5 hours...this included welding on the spring perches, replacing all springs and shackles, and aligning. Never, ever get it done in 6.5....

I've also never been to your RVW facility to see your Service Department, but we have 8 PDI/Tech bays, 3 motorhome lifts, and a full body shop with 4 bays and a 65 foot down draft paint booth, so maybe you do make money on warranty work and have a low overhead for lack of techs and service bays??

Just guessing and speculating here, not arguing. Just know what it takes to run OUR shop....
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Old 01-09-2013, 07:17 AM   #26
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Let me help to further clear the air

In Dec 2008 I tried to purchase a motor home from CXXXXXX IXX. I tried for a month until I had planned to meet their demands and was ready to buy and was told that it was an inconvient time and to come back on the weekend. By then I had enough I ended up not going back and buying the sams coach out of state. In the spring my new rig needed warranty work. I called cXXXXXX iXX service and asked if they do the work, I explained that I bought out of state and not through them. The service department said no problem. I got the coach to them early March. By May nothing was done. I asked what was going on. I was told and I quote "you are being punished for not buying from us. We plan to hold your coach until Sept and cost you the entire camping season" I had to actually threaten to call the police to get my coach back. I pulled my coach out and went back to the factory.

There is not wanting to working on product you do not sell and there is just being mean spirited as I believe CXXXXXX IXX have proven to be.
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Hey Peter,

Sorry to hear this. Its something that I hear every now and then as its a popular topic of conversation on various camper sites.

Just to clear the air a little on this, I think you are misinformed about the acceptability of this treatment. No matter how unsavory it feels to be treated this way, you need to understand (although you will not like to hear this) is that its a common industry business practice and manufacturers publish the "warning" that dealers are independent and prioritize their service so that they take care of their purchasing customers first. Basically, buying local can help.

So, where does that leave you. In your case, I would pursue two options. You bought from RV Wholesalers so make sure to connect with them. They advertise a "Nationwide Service Network" so lets see what they can do.

Your second bet is to work with FR as you have started doing and see if they can find you a dealer or independent service shop that is happy for the work.

Good luck and I hope this works out for you.
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Old 01-09-2013, 08:57 AM   #27
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I worked with my closest dealer and when I had selected the model I wanted I priced it on the internet. When the local dealer knew I was serious they gave me their best price which was about $1500 more than the internet price. When I put a pencil to it, it was going to cost about $900 to make the trip plus 4-5 days time. I chose to buy local even though it cost me a little more and save my 4-5 days for camping time. When all was said and done there wasn't a lot of difference for me. Had it been $6K difference, I would have been "on the road" too.
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Old 01-09-2013, 09:05 AM   #28
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I just have to say that after reading responses both here and on other threads from Mr. Durnell, I am very glad I chose to go with RVWholesalers for my purchase. I can't imagine why on Earth anyone would want to give a dealership their business if they are going to be complete jerks to people coming to them for warranty work. I think it is apparent why RVWholesalers sells so many units. I, like most others, like to give business locally when I can, but I refuse to pay 4-6K more for the same unit. I will pay a little extra, but not an exorbitant amount. Companies have to earn my business, not vice-versa. To the original poster- find yourself a good independent RV service man and pay for the repairs out of pocket if you have to. You'll still come out WAY ahead unless you have some major repairs to make. I saved around 4K going with RVW- that'll cover a lot of repairs out of pocket.
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Old 01-09-2013, 12:29 PM   #29
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You can back and forth with this all day. If you are a dealer, you do not "like" doing warranty work, and you cannot survive doing just warranty work, but there are many other variables that should go into your decision about whether to do work for customer that did not purchase from you. First, you should consider what you will get along with the warranty work. Hopefully that customer will become loyal to you and give you cash work too. In addition, word of mouth is more important than anything. If you take good care of people in general, you will last in an economy that will eat you alive if you dont. With the internet people are smarter buyers, they talk, and if you act the way this one dealer did, you will not last much longer. As I have stated before on this forum, I come from the auto repair industry. I was the service manager for the largest dealership in Delaware. You need a good mix of warranty work, cash work, parts sales and inventory sales, but more important than anything, you need a reputation of taking care of people when they walk through your doors. As I stated before, big mistake not to.
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Old 01-09-2013, 12:45 PM   #30
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[QUOTE=2008Wildcat;289253]I'm not saying that all jobs are under houred, but the major ones are. We just replaced both axles on a Crusader under warranty, and they allowed 6.5 hours...this included welding on the spring perches, replacing all springs and shackles, and aligning. Never, ever get it done in 6.5.../QUOTE]

Isn't this just the same as automotive warranty work? Certainly some job are under-houred but others or over-houred and in the end, it all balances out.

Dave
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