For months I have been reading PDI forums on this site to get ready for our new 5'er. This may be long, but it was a long weekend. On Friday, wife and I drove to Loveland, CO to Trailer World LLC to pick up new 5'er and to have a nice relaxing weekend in Loveland trying out the trailer. We arrived at 1:00pm and we're ready as could be, but the dealer had no clue what to do
(Only good thing was their price, now I know why, but glad I ordered from manufacturer, just used dealer for delivery). Their one mechanic who normally did PDI's was off and the salesman said he had 30 some odd years with the dealer and could walk us through the PDI. His 30 years might have been in sales, but all he could show us was how to turn on lights, open cabinets and put the slide-out out. He barely could even figure out how to put the awning out. Thank goodness we had a little experience and had printed out PDI lists. We pretty much did the PDI ourselves, at one point my wife sent the salesman away, because he was just sitting on our new couch staring at us. We we're so frustrated with him we finally got the owner out and he helped a little more, but still had to call someone when we asked a techinical question. They even refused to de-winterize the unit, so we refused to sign the paperwork and said we'll go to a local campground and test everything that night and be back in the morning, they accepted and we drove away at 6:00pm.
Hooked up at CG and finally enjoyed our first night and love the trailer, exactly what we wanted
. Next morning while sun was coming up, we de-winterized unit and tested every faucet and faucet in bathroom leaked, quick fix, just a loose fitting, but now I was about ready to boil over, I was so frustrated with the dealer. Everything else worked and we went back and signed their papers, after venting to them, they never apologized though, just kept making excuses. Wife finally just pulled me out of the dealer
and we went on with our weekend, no other issues.
Went to Estes Park and got stuck in a traffic jam as elk crossed the highway right in front of us, it definitely made our trip better at that point. Sunday, we hooked up and drove 250 miles home and pulled into the driveway perfectly. Now I'm cleaning and packing the 5'er and getting ready for a local trip soon. After, I got home I talked to our local dealer and they said they would do warranty work if anything came up. I hope I never have to deal with that Loveland dealer again, it was the worst experience with a dealer I have ever had. Sorry it's so long, I just had to get it off my chest once and for all. Happy Camping!