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Old 08-22-2015, 07:50 AM   #1
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Picking up today, Finally!

A little frustrating but we purchased our Palomino Sabre in June and picked it up the 18th of June. We took it to Kansas for our first trip and came back with a list of 20 things that needed fixed! Two of which I had to fix myself because they involved water leaks and I didn't want the water to destroy my new camper.
We dropped it off at the dealer and went over the list with them, and showed them everything that needed done expecting to be ready to camp again in a couple of weeks. They have had it now for 5 weeks!!!!
Well we are going down to pick it up today and check out what they did over the 5 weeks and if they got it right. Just afraid to see if they got it right or not..
Is this a normal time period to fix things on one of these? They kept blaming it on not being able to get parts but it shouldn't take that long to get the 3-4 parts they would have had to order right.
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Old 08-22-2015, 08:08 AM   #2
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Hard to say if it took to long or not being you did not mention items that needed to be fixed or replaced. Yes sometime the dealer will drag there feet on warranty work and use the excuse waiting on parts. Later RJD
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Old 08-22-2015, 08:13 AM   #3
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Sorry for your frustrations. Working out the bugs on a new rig can sometimes be a very frustrating experience. This time of year, parts can be slow coming, and dealer service departments are generally overrun with work, so it is hard to say whether the 5 week period is "normal", but it does not shock me. However, it is likely that they work itself required nothing near that amount of time. Be sure you review closely (at pickup) whether the work you requested appears to have been completed properly and, if not, push the dealer for immediate correction of anything that will keep you from enjoying the Sabre the remainder of the summer. If additional work is needed, but you can use it effectively now, you may want to take it, use it, and enjoy it. If you have to return it to the dealer for more (or different) work later, at the end of your camping season, then so be it. Ultimately, just remember that, once the bugs are worked out and the rig is performing properly, you will have much enjoyment with it. Hang in there, it will be worth it. Happy camping, and congrats on your new rig.
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Old 08-22-2015, 08:30 AM   #4
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I think you got off off easy. A 5 week turn around is great! I think you have found a fantastic dealer. Keep him and pump him with lots of cash. A good dealer is priceless.

This time of year you are looking at 3-4 months times. 5 months is not unusual.

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Old 08-22-2015, 01:45 PM   #5
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Sadly, what you are experiencing is more the rule than the exception.

It HAS to cost the factory (and dealers) incredible amounts of money to fix glitches once a rid is out the door (as well as piss buyers off BIG time). Factories: can you hear us yet???? Step up your Quality Control and get it right the first time.
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Old 08-22-2015, 04:44 PM   #6
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Well, just a little more frustration... They didn't fix 4-5 of the things on the list and the ones they did do were done wrong! One of their fixes even caused more damage because they used 3 screws that were too long and ended up protruding through the top of the seat they were under, putting holes in the wooden seat they were under. And they wired an exhaust fan backwards.... Not to mention muddy boot prints all over the inside of the camper and wire terminals and stripped wire coating laying on the floor!
Time to find a new place for service I guess...
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Old 08-22-2015, 04:46 PM   #7
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Wow, sorry to hear that. Did you bring it home, or do they still have it?
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Old 08-22-2015, 04:56 PM   #8
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Same old story...

I had a similar situation with my brand new Sabre this past year. Your list of 20 items is the problem and unfortunately it is not unusual for this manufacturer. My camper had to go back to the factory and after talking to them for months, I learned that they were covered up with returned campers for warranty work. A total lack of quality control at the factory. It is not the dealers fault in my opinion.
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Old 08-22-2015, 05:21 PM   #9
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Not so sure. I don't know how serious the 20 items are. However, most things are fixable, often without too much ado. Therefore, to me, it is just a punch list of "minor" matters until I hear differently. A service department should be able to fix a very high percentage of matters competently (returns to factory by no means normally required). Here, after 5 weeks the OP is called to come pick it up and his report does not sound like the factory screwed up in any dramatic manner to me. In this case, the dealership did not catch and/or correct factory mistakes pre-delivery, as they should, and the service department let the OP down again today. This is a dealership issue until they explain why it is not. I would limit all future conversations to direct conversation with the Service Manager at the dealership and/or the owner. Time to be direct and call the service what it is, substandard.
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Old 08-22-2015, 05:21 PM   #10
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Perfect example of why I just fix stuff myself....which usually makes both me AND the dealer happier. (I think the dealers budget for guys like me....and usually get an extra vacation because of)

When I do it myself,
1. I am in control of the repair quality.
2. I learn more about my coach and its many parts
3. The more I understand, the better prepared I will be when something breaks and I'm stuck in a campground in %#£Ä•&@. Egypt.
4. I am in control of the repair quality.

Having said that, I don't want it to sound like I consider myself a top notch rv technician. Quite the opposite, however I am fairly handy with mechanical and electrical stuff, and I can figure most things out in time. Even though I can fix most things, it will almost always take me ten times longer than someone that was trained in these systems however....see #1-4 above.
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