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Old 02-15-2014, 07:02 PM   #1
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Please tell me I did not make a $60,000 mistake

After buying our 2014 385BH two weeks ago we noticed the living room slide out floor had dropped down on the side with the couch. The black plastic trim they use on the out side to cover the ends had broke off and you could see where the floor dropped about 1 inch. After taking it back to the dealer and having them look at it, they tell me the floor did not drop but they cut the slide out wall to short not covering all of the floor. You could tell the the floor had been wet on the end that dropped. They said they would get a piece of angle iron and mount it to the side to cover the end of the floor. I called Columbus 4 time and Palomino 3 times last week and left a message each time to have someone call me back and still have not got a return call. Does Columbus have that poor of customer service? I would think since the Columbus is one of top line they would take care of there customers. We had a Fleetwood motor home before this and any time you called fleetwood you spoke to some one not a machine.
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Old 02-15-2014, 07:13 PM   #2
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Only you can be the real judge of that.
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Old 02-15-2014, 07:23 PM   #3
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check my thread (columbus factory advice needed) and also madmomma & maddaddy ? Might give you some idea of what your up against. The factory warranty guy is Cel Lopez - # (574-821-1487) Be for-warned, he is gonna tel you he is backed up well over a month due to weather. The other problem is the factory warranty and the production are one in the same. It appears the folks have to split their time.
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Old 02-15-2014, 07:46 PM   #4
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To the OP;

You posted this in the "bulge under slideout" thread:

Bulge under Slideout

I have one spot just like yours on our new 385BH at the front of our bedroom slide and the dealer said they called the factory and was told to put a relief cut in the outer panel and even sent them the strip to cover the cut.


Say WHAT???? They expect you to settle for a "relief cut in the outer panel" with a patch over it?
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Old 02-15-2014, 07:58 PM   #5
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I have been through the process too, and believe me....as upset as I was and as much as I dreaded it.....things eventually did work out beautifully. We are planning our trips now, and cannot wait to take her out.
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Old 02-15-2014, 08:47 PM   #6
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We had three problems, the first was in the rear BH the top conners of the slide out trim was rubbing the back wall. Dealer said factory told them to remove the Conner blocks and cut off about 1/2 inch on the side that's hitting the wall. The second problem was the bulge on the front under the bedroom slide and the 3rd was the floor dropping down in the living rood slide. I just don't understand how the factory could miss these problems.
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Old 02-15-2014, 09:32 PM   #7
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Wow! That does seem a bit much! All you really can do at this point is run it up the chain....

Forest River will make it right!
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Old 02-15-2014, 09:32 PM   #8
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Stand your ground, and try to maintain a positive relationship with your dealer. RV warranties are not like automobile warranties, and your dealer can be either your best friend or your worst enemy when dealing with the manufacturer. I will say this: I had several problems with a brand new FR product in 2011, and my dealer and FR took care of every single complaint I had, even the nit picky stuff. I was furious to have paid so much for an RV and it not meet what I thought were acceptable quality control standards, but at least they took care of it and I ended up with a very good unit. It isn't just a FR issue, you can go to other forums for other brands, and all of them have disgruntled customers. Apparently the RV industry as a whole does their QC after the sale. My best advice is to fix what you can, be firm and frequent in getting what you can't fix repaired by FR/dealer, and then relax and enjoy your new camper. Good luck, and happy camping!
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Old 02-15-2014, 10:07 PM   #9
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Quote:
Originally Posted by SYE View Post
This same problem has happened to a few of us Columbus owners over on our Columbus Owners Group pon Facebook. The factory even took one from Texas and called it back to the factory. From all that I have read it mainly seems like the 385's are cursed!!

Why would you say that, seems to me if one has problems they all should have. My dealer did say since there's 5 slides there more to go wrong.
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Old 02-16-2014, 04:21 PM   #10
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Here's a picture of the living room slide floor.
Click image for larger version

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