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Old 12-29-2011, 07:17 PM   #21
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SabreSam,
Yep, that seems to be the way of things. Its very hard to meet or exceed expectations from customers when your not aware of what they are. In this case however, I agree with Del. He did make factory aware of his issues, and was expecting reasonable service. The factory created the timeframes, he did not. Bottom line is mean what you say and say what you mean. Things happen, but there is always a way to communicate changes and work with customers. Trust is a hard thing to recapture once it is lost. I always try to learn from my mistakes and know sometimes I step in it big time and loose some customers.

Carry on ...smartly.
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Old 01-12-2012, 10:19 AM   #22
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Do a good job and they tell ten,do a lousy job and they tell one hundred! I would have involved my attourney at the first line of B.S.
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Old 01-12-2012, 12:02 PM   #23
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Sadly this is not a "Your brand only" issue. Forest River and Salem are the same for lack of customer concern. I just responded to someone elses problems and lack of warranty dedication
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Old 04-10-2013, 10:03 AM   #24
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Well sadly we are in round two. During our first outing we found a ton of mistakes (aka piss poor quality control). We took pictures and sent them to Gary and our dealer. Some items were repaired, like the cabinet door that was coming apart at the joint. The carpenter (used very loosely here) used so many staples that he split the wood on the top and bottom. No kidding he used almost 20 on the bottom and 12-13 on the top. See a “Good” carpenter would of used a little wood glue and 2-3 staples. We now have a “burn” spot on the Linoleum floor. Looks like a hot glue gun type spot. The border wall paper was already peeling off the new walls. We found where they missed drilled a hole for the window blinds. So they just drilled other hole. Major rub marks on the slide out finish. And the Wall paper bubbling off near the front bedroom entrance.
We took it back in after our first camping trip. Parts were ordered and some items replaced after a couple of weeks. We still have the “burn” spot, the border wall paper, hole in the wall and the Wall paper issue. We were told it would take a few weeks to fix the wallpaper issue as they would have to remove front dresser. They asked us if we could bring it back at the end of camping season. We agreed. We dropped it off at the dealers near the end of October as requested and told them our first trip is planned for May 4th weekend. The dealer does a shut down from November 15 to January 15. We get a call in February. Due to poor workmanship at the factory AGAIN something was cracked and allowed moisture in which cause the wall paper issue. The slide panel might have to be replaced. We needed to empty it out AGAIN on a cold day in mid-late February. Family room is non-functional…AGAIN. We were told there were two units ahead of ours at that time. Still paying storage fees to hold our spot…..again. Pretty sad when it is at the dealers/factory more than it is at home/camping/storage.
Also during the summer the electric inverter went out, so I have to replace that.
I called the dealer Saturday April 6 to see if we would have it back in time for our May 4th trip. It was still at the dealers. I was supposed to get a call Monday… that didn’t happen.
Presently we are trying to decide to sell it or buy a bunch of tannerite, open a propane bottle inside and setup a couple of video cameras. Then back off a safe and cut loose with a rifle. Might make a nice sales video on youtube with a list of everything we had to wrong. Then have the Yuds’s family list all the stuff wrong with their…. Which included a cracked sewage tank from day one.
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Old 04-10-2013, 10:12 AM   #25
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Wow sorry for all your mis-fortunes here.
I'm very happy to say sabre has went above and beyond helping me with any issues I've ever had with my sabre.
My dealer has also bent over backwards in any and all issues I presented them.

Sabre sam has been the key in most instances and trully been a soldier in the trenches making sure I was a satisfied customer.
My next purchase with out a doubt will be from Cheyenne camping center and will most certainly be a palomino sabre.

I hope you get some resolutions.


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Old 04-10-2013, 10:21 AM   #26
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Sam seems to be the only person above the dealer that has done any good. I talked Saturday to our dealer; he said we had less than a 50/50 chance of getting it back for our first camping trip. I assume 6-7 months would have been plenty of time to get it fixed again. Especially after giving them 5 months notice.
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Old 04-10-2013, 10:25 AM   #27
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Quote:
Originally Posted by Del View Post
Sam seems to be the only person above the dealer that has done any good. I talked Saturday to our dealer; he said we had less than a 50/50 chance of getting it back for our first camping trip. I assume 6-7 months would have been plenty of time to get it fixed again. Especially after giving them 5 months notice.
Sounds like if it was an option you may need to find a new dealer.
Sam truly is a great asset to sabre and has got great knowledge of the product he represents.
I hope there's a resolution for you.


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Old 04-10-2013, 10:47 AM   #28
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Sounds like if it was an option you may need to find a new dealer.
Sam truly is a great asset to sabre and has got great knowledge of the product he represents.
I hope there's a resolution for you.


Turbs
X2 on SabreSam. We're lucky to have him here. Agree on trying to find a different dealer too if possible for you.
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Old 04-10-2013, 11:28 AM   #29
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Originally Posted by f1100turbo View Post
Wow sorry for all your mis-fortunes here.
I'm very happy to say sabre has went above and beyond helping me with any issues I've ever had with my sabre.
My dealer has also bent over backwards in any and all issues I presented them.

Sabre sam has been the key in most instances and trully been a soldier in the trenches making sure I was a satisfied customer.
My next purchase with out a doubt will be from Cheyenne camping center and will most certainly be a palomino sabre.

I hope you get some resolutions.

Turbs
X2 on both Sam and Cheyenne. Although I have had some minor issues, both have been nothing but great. I have shared my experiences in working with both with some of my non-camping friends and they have all been amazed.

Hope your issues get resolved.
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Old 04-13-2013, 09:42 PM   #30
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Well still no information and I was standing in front of the service manager when he called Gary and left a message..... less than 3 weeks......
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