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Old 11-30-2011, 08:10 AM   #1
Del
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Poor Customer Support from Sabre Manufacture

My biggest complaint is basic being lied to by the manufacture who is supposed to be fixing and issue caused by their failure to correctly install two sided sealant tape for the gutters. The paper was left on one side of the tape. This let water into the walls causing the delamination problem.

First we made arrangements ahead of time (in the first half of September). We followed their request so it wouldn’t be gone forever. I dropped it off (Oct 4th), when we stated we would and were told 3-4weeks.

We stripped the unit down and winterized it as requested. When stripping everything out of it, we put it in the Family room. I don’t have a basement. It is like having a second house. How much stuff is in your fifth it you had to take everything out of it? Well my family room is full and the holiday season is upon us.

I called near the end of week four, thinking it would be any day, to find it had not been picked up yet. The dealer gave me Gary’s phone number, so I called Gary at the manufacture. He stated “they don’t bump people and there were 7 ahead of me” on the list. Well I was on the list in September to be picked up at the beginning of October, now it was November.

When I asked about his e-mail stating I was “pushed back” to Oct28th and as of Nov3rd it still was picked up… At first he started to deign it until I gave him the date time stamp on the e-mail. Then his story changed saying things come in with other things wrong they must fix. So a month after mine was supposed to be picked up to work on, I am eight on a list that people don’t get bumped down?

Another thing Gary lied on was; he stated “we can only work on two units at a time so it takes time”….next call Gary stated “we are working on five units right now”… Is it two or five unit they can work on? When I mentioned what he said about only two units. Gary changed it to “we have five units to work on here”.

As of 6am 28th Nov, my fifth wheel was still at the dealer. I think it still sits there today(30th November) , bad road conditions, didn’t allow me a full look. This is over eight weeks after the arranged time to be picked up. Three months from the time we started the process and the work has yet to start. So that and Gary’s changing stories, is what I chalk up as poor customer support. And, Gary has yet to return any of my last five phone calls. One call a day for the last five business days. Also I have not been able to use my family room for over eight weeks now.
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Chevy 2500HD 4x4 Diesel 6.6L 2008
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Technical Scuba Diving and Photography
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Old 12-01-2011, 09:10 PM   #2
Del
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Well since Gary has not returned a single phone call, I left work early to stop by the dealer today. Surprise, my fifth wheel still has not left to be worked on. Tomorrow will be week nine from when we scheduled in at the beginning of September to drop it off to be picked up the first week of October. But, I was told today, that they “might” be picking it up next week (week ten and a might). But then it was supposed to be picked up the first week of October and the 28th of October and mid-November and just before Thanksgiving….So I’m not holding my breath.

I was also told Gary would bump mine ahead of others. What???? Gary said he doesn’t bump people around when I questioned him about mine and where it was on the list….. Another story from Gary.
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Old 12-01-2011, 09:29 PM   #3
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Del.....Sorry for your issues. we have an issue with a delamination problem on our 2011 Salem since August 6, 2011.

Dealer was informed, they sent pictures on the 7th or 8th, Salem agreed that there was a problem and the wall would ne replaced. Then 3 weeks later they were going to do "a wrap" to fix it, then backed away from that and they could not or would not decide to send the trailer back to Indiana or send a wall to our dealer.

We got back from a 4 week trip in Oct they still had not decided.

Last week I got a call from our dealer that they are sending a wall...and hope to get it sent before the holidays.

Like you we stripped our trailer and have stuff stacked EVERYWHERE. We have no basement either so we feel your pain.

We have tried to stay positive thru this ordeal...but its hard...I know.

Good luck in your dealings.

BOB
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Old 12-02-2011, 09:13 AM   #4
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That has to be more than frustrating for you. Sorry to hear of the lousy treatment you're getting. I was considering purchase of a new Sabre (31CKTS) next March but now I'm not so sure.
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Old 12-02-2011, 11:27 AM   #5
Del
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Well still no calls. Being pushed back again and again and again is getting reall old.....
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Old 12-02-2011, 02:22 PM   #6
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Just received a call from Gary. Everything should be done and back within two week. Thanks Sam
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Old 12-02-2011, 02:40 PM   #7
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Del,
Keep us posted. I use this forum to gleen info on how different mfg's handle issues when deciding on my next purchase. Some posts have made me take models off my list.
I have found customer reviews to be very helpful in deciding who gets my business.
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Old 12-02-2011, 02:57 PM   #8
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Quote:
Originally Posted by Del View Post
Just received a call from Gary. Everything should be done and back within two week. Thanks Sam
Sounds nice to finally be heard. I wish Salem had someone on here with the same concern for folks with issues that have been too long getting resolved.

Maybe Sam knows someone in the Salem area that might help.

Thanks all.
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Old 12-08-2011, 08:17 AM   #9
Del
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Will Do... But I'm not holding my breath for the two week window.
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Old 12-12-2011, 02:54 PM   #10
Del
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Talked to the dealer earlier today were my fifth sat. My fifth was picked up friday. Yeah only 11-12 weeks behind scheduled time. Let see if they hold to there promise of me having it back by Friday.
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