Most companies that offer products and services to the public will also speak of their Customer Service...and to promote ease of access will usually provide a link on their corprate websites. (I've used those alot myself)... But I know there is a big difference between an anominous link on web site and warm contact with a real person.
While Forest River and Palomino might boast of their "Superior Customer Service", it is you who show up here on this forum 24/7 puttiing your own skin in the game.
We may not always get the answers we want, but we always get an answer. Even though we can't see it, for most of us, you are the corporate face of Sabre. I only hope Forest River/Palomino understand what you do for them.
You are the one who ultimately "Sold" us on Sabren by anwering our long list or pre-purchase questions at a local RV show and here on this forum.
I, for one, am glad to know you and appreciate the time you spend here monitoring this forum and responding to our issues.
Cathy & Jeff
2013 Sabre 32RCTS / 2012 Ram2500 Hemi
Nights Camped: 2015-140; 2016-137 YTD; 160 Planned