I get a chuckle when I read these posts from people who go to Rallys and get things fixed for free. How amazing, they even fixed stuff that was out of warranty! They are so sweet and nice and you mean people shouldn't complain about them.
Look, they are fully aware of issues custumers are having. They keep records of warranty claims. They get feedback from customers. They read forums. They do surveys. They can even go an look at used units on lots or buy them and tear them down. They do all this and more.
The Rally's are PR and marketing. They know these are very vocal customers that spread the word of good deeds. There is nothing wrong with them doing alittle pandering. It's certainly good for those fortunate enough to be able to go to a rally. But it's screw everybody else that can't go. So don't be so quick to believe all their BS.
That said, hope you get everything worked out. Sounds like you were very fortunate.