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Old 09-09-2014, 04:00 PM   #11
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I dropped mine off yesterday at the dealership to send it back to the factory.
Did they give you any idea how long it might be there??
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Old 09-09-2014, 04:10 PM   #12
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6 to 8 weeks


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Old 09-10-2014, 07:48 PM   #13
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update

Well I talked to Gary at the factory today. He was very helpful and has decided to bring our fiver back to the factory for repairs. He wants me to call him when I'm done using the trailer for the season. Our current plan is to cut the season short after our October trip. He says he can arrange for pick up of the fiver within a couple days of the call. He also said he would mail us the part needed to fix our propane line to keep us camping. He is going to call my dealership and find out why they have been so hard to get a hold of all of a sudden and he's going to talk to them about it coming back to the factory.... that said, I finally spoke with the dealership after speaking with Gary. The service manager has been out sick and is expected to be out for another week. They have been overwhelmed keeping up. I'm so happy forest river is trying to make this right. I just hope they can resolve our long list of issues and then we can have many years of stress free camping with it.
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Old 09-10-2014, 08:09 PM   #14
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If it is Gary Grigsby, I have always found him to be very helpful.

Glad you are being taken care of.
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Old 09-10-2014, 09:11 PM   #15
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Yes it is Gary Grigsby. I told him he has glowing reviews here and I got an awesome shucks type response. I actually feel better having talked to him.
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Old 09-10-2014, 11:56 PM   #16
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Yes it is Gary Grigsby. I told him he has glowing reviews here and I got an awesome shucks type response. I actually feel better having talked to him.
Gary is top notch.
Johnny on the other hand is exceptional!

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Old 09-10-2014, 11:58 PM   #17
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Turbs who is Johnny?
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Old 09-11-2014, 12:10 AM   #18
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Turbs who is Johnny?
I'm not sure of johnny ' s actual title but when he visited my sabre last year at the rally he just start pointing out deficiencies and ordered them fixed or replaced.
Walked up to him this year to say hi and thank you and he remembered who I was and what we did to my sabre a year ago.
He also asked if I was happy with my sabre and if there was anything he could do.
great great guy!
I think he may have been sabre Sam's sidekick.
I'll ask sam tomorrow.

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Old 09-11-2014, 12:25 AM   #19
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That is pretty cool that he remembered all of that... but then again, he was dealing with turbs. So far I have to admit customer service has been great. I just wish I was experiencing it with lesser issues but at least they are standing behind their product and helping me out.
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Old 09-11-2014, 07:54 AM   #20
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I too have found Gary Grigsby to be very helpful and a good communicator. It's very nice to be able to call and actually speak with the head of the warranty department. I wish mine wasn't headed to the factory as I type but I am glad they are standing behind the product and that's all I can ask. Hopefully once it's returned it will all be happy camping going forward.


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