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Old 04-11-2015, 08:11 PM   #11
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Join Date: Jul 2014
Location: MA
Posts: 1,786
Usually a soft floor is water damage but your unit was so new I think many of us never thought of it.

The job to fix a floor is about as major as it gets. That simple soft floor is usually enough to send the RV to crusher.

Glad they are going to fix it for you. The factory is the best place for it.



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Old 08-29-2015, 04:25 AM   #12
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Join Date: Apr 2013
Location: Norco
Posts: 9
This is still occurring as of August 2015, and it is being addressed by the factory. We have a 2013 320RS. YES, the factory WILL fix the soft floors. It IS a design flaw and it does not matter that if your unit is OUT of warranty. We had ours fixed in May 2015. We contacted and made ALL arrangements with the factory, took our C to the factory and picked it up four days later. This takes coordination, patience, and communication. The must weld cross members under the flooring and put new under-flooring and flooring in.

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