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Old 06-02-2013, 10:16 AM   #1
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Solaire issues...

We bought a 2013 25bhss in march. I loved this camper, but right now it's frustrating.

Issue one: when buying a camper I normally would just sit on the toilet to check for legroom. Why would I bother putting the seat up to see if it stays?well it doesnt! The wall behind toilet turns 45 degrees and the seat hits it at probably. 85% open, how the guy installing it doesn't check that is beyond me.

Issue 2: I took a shower in it last weekend, when I got out there was water halfway out the living area! Best I can tell the tub must be tipped the wrong way( and yes my camper was level).

Issue 3: the slide leaks, it damaged the cupboard above the sofa, I then learned the were three large areas that appeared to have no calk on the roof of slide.

Issue 4: the pitch on the slide is waaay to much. A full bubble on a two foot level! When you run your finger from the top of slide behind the wood trim on inside of camper it goes from barely fitting a finger at top to almost two inch gap at the bottom!! Plus on the outside all four supporting cables make a smiley face they are so loose!!

Issue5: the tv is mounted to low. The only way to access the dc plug, power boost button, and cable ports is to remove tv from the mount!! That's absurd.

I'm feeling red faced with the wife currently, it took me all winter to persuade her for us to trade in our 2 yr old hybrid for this new and much bigger TT. now we have all these issues and the camper is at the dealer instead of home for us to enjoy. In my opinion ALL of these issues are quality control issues that should have been avoided. I love this camper , I just want it to be what it can be!! Crossing my fingers my dealer makes it right before the 13 th of June for our next trip!!
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Old 06-03-2013, 08:24 PM   #2
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Boy, does this sound familiar................. Can you look at the picture on the "Looking for SolAire owners help" thread? Does your slide look the same way? Our TT were likely built at the same time, we took delivery the same time. Ours is a 269 bhdsk Eclipse that also has a washroom that doesnt layout well, storage door opens halfway and then hits toilet, the front "cap" has clearcoat worn off, the slide screws broke on the kitchen slide and drove itself off the wall, the dining room table screws are stripped, slides leak like crazy, trim pieces falling off, front storage compartments leak, and the list goes on. My dealer is working on some issues, but the major ones they are going to have to fix at the factory.

ThxD
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Old 06-03-2013, 08:29 PM   #3
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Where is that thread? I got a call from my dealer today, they fixed everything but the slide, they say its a. MAJOR issue
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Old 06-03-2013, 08:35 PM   #4
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Discussion > Palomino > Looking for SolAire owners help.

This is were mine leaks,

ThxD
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Old 06-03-2013, 08:41 PM   #5
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Ok found it. That doesn't look familiar, I haven't had my camper long enough to really look at it. My leak turned out to be a caulking issue, however the slide is not good. The bottom of slide does not extend the last 2 inches or so. It's wicked unlevel and my dealer said it can't be adjusted. He's waiting for a phone call back from an engineer from Forrest river. Sending my camper back to the factory in the middle of camping season will be unacceptable. And if that is the case somebody from that company is going to have a bad day, as well as someone from my dealer. We pay a lot of money for these campers not to be able to enjoy them fully for the short camping season......forgot to mention my dealer has fixed all my other issues except for the slide.
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Old 06-03-2013, 08:54 PM   #6
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Ya, agreed. I am going to use this one through the season and they are getting it back in October (they put some sealer to stop the leak for now. I forgot to mention, I can see through were my main slide "seals" along the side. last camping trip i chuckled to myself when i realized I could see my kids outside while I was inspecting this gap in the seal.......
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Old 06-03-2013, 09:00 PM   #7
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Yikes!! That sucks man. Hope everything works out for ya, I'm holding my breath on this slide issue.... Hope I don't regret this purchase... I love the thing, I just want it to be right. Good luck man, I will update on here with the slide issue and any others that may arise.....
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Old 06-03-2013, 09:08 PM   #8
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Much appreciated! Good luck to you as well! ttyl
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Old 06-06-2013, 07:14 PM   #9
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Never in my life have experienced customer service like I did today. I will never give this dealer a recommendation to a friend. In fact after this whole mess gets cleared up, I will publicly and privately bash them every chance I get. Having said that, I talked to a guy named Kim at Forrest river today, he was sympathetic, apologetic , sincere, and most of all reassuring. It's people like him that made me choose palomino a second time around. Kudos to Forrest river for standing behind there product and treating me right!!!
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Old 06-06-2013, 08:56 PM   #10
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That's one place I was lucky. We have a local palomino dealer that is terrible, but I bought this unit from my next closest dealer, and he has been awesome, and I know they have my back. I too have had dealings with Kim and I he has been reassuring. I told him many times I appreciate them standing behind their products, but some simple quality control in most cases would be more effective. I hope they get your issues fixed, feel free to pm me if you have any questions,

ThxD
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