Originally Posted by ependydad
Link and process?
I have written a number of posts with the required links at NHTSA as well as some examples of both good and some not so good filings.
"Why aren't there more recalls of bad RV tires?
"I have a 3 part post titled "ow to File a Complaint with NHTSA"
, has links to the NHTSA web site and info on what is needed to complete the forms
covers how to write a meaningful complaint
has examples of good and poor complaints
I also cover
When to file a complaint with NHTSA
Do not expect NHTSA to replace your tires or fix the RV. That is the responsibility of the RV company. This is not a quick process but it is the only way to get the real attention of RV companies. I would include a statement that simply providing a new sticker is NOT an acceptable "fix" as far as you are concerned. I would point out the reduction in CCC for your RV.
FR and RVIA of course want to avoid making any real improvements in the quality of either their product or their work as that might cost them some money. They want to do a "recall" at as low a cost as possible so they will propose mailing out new stickers as a "solution".
A new sticker will not give you the CCC you paid for or that was advertised.
FR has an extensive history of making this type of error. The fact that they continue to do so after a number of "recalls: shows that IMO they have not learned their lesson. I believe the reason for this continued problem is that the cost of building a poor quality product hasn't gotten the attention of FR so why should they spend any money or make a real effort to fix the systemic problem they appear to have.