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Old 12-17-2012, 03:57 PM   #1
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Still Waiting

Well folks, I am now into the 11th week in waiting for our 320RS. It has been built and completed at the factory for 4 weeks. I am getting no response from the dealer, even after speaking with the GM and coming to an understanding that all I want is return phone calls. I am now getting to the point where a physical visit is in order (2 1/2 hr ride), The problem is, the owner is not any better at returning phone calls. I am totally convinced that I have made a big mistake in the dealer I chose to order from. If this is the way they treat their customers, I can only imagine how they treat them after the sale. I am not going to let them out of the deal, so I will be a little more patient, then I will be getting my lawyer involved. If anyone has any thoughts, please send them in!
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Old 12-17-2012, 04:35 PM   #2
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Welcome to the Forum! What a beautiful fifth wheel you bought!! It is so odd that they are not responding to your inquiries!! I do not understand why it is so hard to give excellent customer service!! I hope you hear from them soon! I understand how excited you must be to get her home!
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Old 12-17-2012, 04:49 PM   #3
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Welcome to the forum, could you tell us the dealership name.
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Old 12-17-2012, 05:43 PM   #4
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Thank you for the welcomes. I have been a member for a while now, but just haven't received the camper yet. I do not want to divulge the name of the dealer yet. I do not want to jeopardize getting the camper.
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Charlie and Ripken (4 Leggers)
2012 GMC Sierra Denali 2500 6.6L Diesel
2013 Columbus 320RS
Maryland
Times camping in 2013 - 5
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Old 12-17-2012, 05:45 PM   #5
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Sounds like it's waiting for a transportation company to deliver it to the dealership, which I believe in most cases, is the responsibility of the manufacturer not the dealer.

Doesn't let the dealer off the hook for not responding to your inquiries though.

Dave
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Old 12-17-2012, 06:05 PM   #6
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Quote:
Originally Posted by Dave_Monica View Post
Sounds like it's waiting for a transportation company to deliver it to the dealership, which I believe in most cases, is the responsibility of the manufacturer not the dealer.

Doesn't let the dealer off the hook for not responding to your inquiries though.

Dave
X2 - we had the same problem in the spring. We thought it was the dealership as well but it was just sitting in dispatch at the factory waiting for a transport company to ship it. The clincher for you is no one at the dealership is responding to you. That doesn't bode well when you have a problem that requires you to take it back to them.
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Old 12-17-2012, 06:09 PM   #7
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Angry

Yeah, I know it can be the factory, but not in this case, it is the dealership. They are in the middle of getting a new finance company and it is taking time. I don't have an issue with the time, just the lack of response.
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2012 GMC Sierra Denali 2500 6.6L Diesel
2013 Columbus 320RS
Maryland
Times camping in 2013 - 5
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Old 12-17-2012, 08:08 PM   #8
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That sux that they wont return your calls, too bad you can't just tell em see ya- but I know after waiting so long you are really wanting to get in that trailer and get camping.
Our dealer sent a driver and had it picked up the day after it came off-line, and showed up 2 days later. But I have heard if they don't do that, it does take awhile to get delivered.
Best of luck to you!
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Old 12-17-2012, 08:20 PM   #9
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The problem is with the dealership. The manufacture won't release the unit until its paid for with a check or financing from the dealership. I ordered a 365 saq this past year. The day it rolled off the line the dealership fedexd a check to the manufacture (FR). As soon as they got the check the trailer was picked up by the shipper - the next day. The shipper is controlled and paid by the dealer. Your dealer floor plans his units and has to wait on the finance company. My dealer pays cash for all his units. You know the old saying Money talks!!! Sorry to hear of your problems Good luck.
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Old 12-17-2012, 10:20 PM   #10
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Sorry to hear that you still don't have your beautiful camper.
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