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Old 06-09-2018, 05:10 PM   #1
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Warranty Denied

Forrest River says through our dealer they will not cover the slide out seal that has failed and is leaking water into the coach. Who can I call? can I file a BBB report on them from out of state? The coach is a 2017 Puma 30rkss
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Old 06-09-2018, 05:33 PM   #2
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Would contact the Puma division at FR direct.
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Old 06-09-2018, 05:37 PM   #3
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You did not state if the warranty was still in force for your unit. Many only have a one year warranty and you are of course out side that warranty period. If your warranty is expired why would you consider this to still be FR's problem to repair.
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Old 06-09-2018, 05:43 PM   #4
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Forrest River says through our dealer they will not cover the slide out seal that has failed and is leaking water into the coach. Who can I call? can I file a BBB report on them from out of state? The coach is a 2017 Puma 30rkss

Yikes.. I'm taking our 5th wheel into the dealer in August (earliest they could get me in) for some warranty work and a leaking window possibly caused by the slide seal is on the list.
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Old 06-09-2018, 06:29 PM   #5
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was still within warranty when I took it in, they stated was denied because the seal had not been lubed properly. I can't imagine a seal drying our in one year. the coach has been in for slide adjustments a few times under warranty and nothing was said then or at delivery about having to maintain the seal.
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Old 06-09-2018, 06:31 PM   #6
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the coach I had before this one never had an issue with the slide seal and it was 10 years old
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Old 06-09-2018, 06:37 PM   #7
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was still within warranty when I took it in, they stated was denied because the seal had not been lubed properly. I can't imagine a seal drying our in one year. the coach has been in for slide adjustments a few times under warranty and nothing was said then or at delivery about having to maintain the seal.
You didn't clarify whether FR told you this directly or the dealer told you this.
I would contact Palomimo directly.
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Old 06-10-2018, 10:37 AM   #8
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Dealer was the one that told me warranty denied.

I will try to talk to palomino Tuesday

Does anyone have the contact info?
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Old 06-23-2018, 02:14 PM   #9
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Finaly talked to forest river rhey sa aid no claim filed from the dealer. Dealer said verbal denied so to them that ment that they had filed a claim. Made them file and talked to mfg they are paying the claim. Lesson learned never trust an rv dealer to tell the truth
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Old 06-23-2018, 08:46 PM   #10
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Finaly talked to forest river rhey sa aid no claim filed from the dealer. Dealer said verbal denied so to them that ment that they had filed a claim. Made them file and talked to mfg they are paying the claim. Lesson learned never trust an rv dealer to tell the truth
This is more common than the other way around.
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