Reply
 
Thread Tools Display Modes
Old 07-11-2013, 05:31 PM   #1
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,768
Warranty fixes, likely going back to the factory (36QBOK)

Before our last trip, we dropped the camper off at the dealership with a punch-list of about 20 items. They fixed a few, documented most and entered it "into the warranty system". I just dropped it off today for them to wrap-up the rest of the issues before my 1-year warranty is up (I didn't learn about the 2nd year until it was too late ). The dealership says that my camper is likely going back to the factory for issues with one of my slides. Bigger .

----

1) Driver side slide in the bunkhouse pauses as it extended; looking from underneath, the black under layer appears to be torn from it
* This is the most worrisome. The slide literally has gotten worse on each trip since my mid-April trip. The underside of the slide is being torn up where a roller is. The dealer says that the slide needs to be pulled out to be checked out and fixed and that's beyond their capabilities. They said to prepare for the idea of the camper going back to the factory. My bigger annoyance is that the dealer tried to tell me this was normal. And then told me that Palomino/Sabre said that they aren't using Schwintek slides anymore due to problems (like that was supposed to make it better/explain it). Fortunately, one of his techs argued for me.

2) Passenger side wheel skirt/fender is deformed (on the original punch-list when picking up the camper)
* This is problematic for the local dealer as the wheel skirt/fender is painted and the dealership doesn't have any ability to handle paint issues. If the camper goes back to the factory due to above- I really expect this to be fixed.

3) Driver side wheel skirt/fender has paint lifting near the caulk
* They said that Forest River would likely deny this. My issue is that they painted *over* caulk and cracking/peeling is likely to be an issue. I'm not sure what I want them to do here- but I'm not happy that the paint is lifting/chipping. If the camper goes back to the factory due to above- I really expect this to be fixed.

4) Dot of glue on the table needs to be removed (on the original punch-list when picking up the camper)
* Likely needs to be just scrapped off with a razor (but I want them to do it can be their problem if they scratch the table up).

5) Microwave door doesnít close unless you push the top-right corner (too tall for my daughter to reach)
* Fixed: they say that they shimmed the microwave and this should be fixed.

6) In the outside kitchen, the door for the slide-out tray for the cooktop doesnít stay latched and opens during travel
* I saw that the snap-strap to hold it back is too long and allows the cooktop to slide against the door. Had I realized this before, I likely would have fixed it. But it's in their hands now.

7) Both handles for the shower door have fallen off (that hold the 3 panes of glass)

8) Under the passenger side wheel skirt/fender, there is a piece of metal sticking down
* This was another one where they tried to say it was "normal" and that there's metal there to hold the wheel skirt/fender out. I don't care, it shouldn't stick down!

9) Driver side front storage hatchís gasket has shifted and appears to need to be glued in place

10) Slam latches for the front storage area do not latch well. All can be opened with a strong tug. Iím concerned that theyíll open during travel (it happened with our outdoor kitchen and we lost a grill tools set)
* Partially fixed: the tech said that he put shims under them. When he and I tested them later, 3 of the 6 latches were fixed but 3 weren't.

11) Left side kitchen sink doesnít hold water when the drain-thing is pushed closed (right-side does)

12) In the master bedroomís dresser, the top-right drawer doesnít close properly

13) Each entry door is difficult to close without slamming; the Ĺ bath door is significantly harder (to the point my daughter has issues closing it)

14) On the front entry door, the screen door sticks at the bottom corner when opening it

15) Can anything be done about the 4 kitchen drawers opening during travel?

16) Passenger side bunkhouse slide has a drawer that the bottom appears to be falling out.

17) There appears to be a bubble on the exterior rear of the camper; itís subtle and can be hard to see, but itís there Ė Iíd like to find out what it is and if itíll cause issues later.
* They said that this was normal. It's small and hard to see.

18) There appears to be a seam or impression on the interior wall between the kitchen/dinette area and the bunkhouse. I don't think it was always there and want to make sure it's not a sign of something more sinister.
* The tech said that he sees what I'm talking about but checked the wall by pushing on different areas and it doesn't appear to be anything loose. The service manager said this was normal "settling".

20) Landing gear seems to pop and groan while raising the camper off of the truck (once it's carrying the weight). At times it almost sounds like the crank is slipping. Not sure if this is normal or if it's something to look into.
* This was a classic. The tech came out to drop off the truck in their storage lot and *OF COURSE* the dang thing didn't sound like it normally does!

21) The A/C in the front bedroom is extremely loud; the TV needs to turned up almost the whole way to hear it and itís waken us up a time or two when it kicks on overnight
* They said that this was normal and it was because A/Cs are loud and it was a small room. I don't know- it's obnoxiously loud.
__________________

__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is online now   Reply With Quote
Old 07-11-2013, 06:12 PM   #2
Senior Member
 
Witch Doctor's Avatar
 
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 7,625
All you question and complaints to get repaired> I can answer # 20 and 21. The bar that go's across, is out of alignment I had the same thing happen, but it will mone and groan as you left and sounds like you are skipping a gear on the unit that is normal. Center drop units are just plain loud, you might be able to add some insulation the 1/8" metal back which might help but they are just loud. Glue it in all around on the inside. That could help stop the echo. The rest should be repaired. If you are taking about the black Teflon strip about 3" wide that is caused by the staples they use, had that problem to. If they want to send it back to FR you are lucky, Just have them do it in the winter when you are not using it. With all those problems, it still sounds that you can make it through the season and enjoy it.
__________________

__________________
Rockwood #8289 WS 2012
F250 6.0 / Husky 16k
With 4 point leveling system
Witch Doctor is offline   Reply With Quote
Old 07-11-2013, 06:40 PM   #3
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,768
I'd have no problem using it for the rest of the season - so long as we can keep guiding the slide in and out. Each trip was a bit of a gamble, wondering if it would go in or out. My only concern is if they'll wait for winter to take it back as my 1-year is up this month.

For #21 - our A/C is vented into the duct work. But still crappily loud.

What are you referring to with, "If you are taking about the black Teflon strip about 3" wide that is caused by the staples they use, had that problem to." (i.e. which of my items above- I can speak to it. Just need some help.)
__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is online now   Reply With Quote
Old 07-11-2013, 06:46 PM   #4
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,768
I've also tried to be reasonable in my list of warranty fix requests. I've taken care of a handful of stuff on my own this past almost-year. I tried to not be too nitpicky on things.
__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is online now   Reply With Quote
Old 07-11-2013, 07:18 PM   #5
Member
 
Scott1's Avatar
 
Join Date: Jan 2013
Location: PA
Posts: 52
#6: we added an extra roller clamp to cooktop cabinet drawer. Also shortened plastic strap and moved where it was secured to further back under cooktop

#15: also have kitchen drawer problems. We tie the handles together with rope when were traveling. Sometimes they stay shut, sometimes they all open!

These are on our 34TBOK
__________________
TV: 2011 Dodge Ram 2500 Big Horn CTD
RV: 2013 Palomino Sabre 34TBOK
Scott1 is offline   Reply With Quote
Old 07-11-2013, 07:25 PM   #6
Senior Member
 
amxpress's Avatar
 
Join Date: Nov 2007
Location: Clayton, NC
Posts: 683
#17 Bubble on the outside. This is NOT normal, it's an indication of possible delamination. If it is going back to Sabre, demand that this be corrected; possibly by replacing the wall. If it is not addressed, it will get worse. I believe there is a 2 year warranty on the wall construction.
__________________
2013 Palomino Columbus 320RS
2007 Dodge RAM 2500 6.7 Cummins
Reese 15K manual slider
Prodigy
M.I.L. in Florida for good!!
amxpress is offline   Reply With Quote
Old 07-11-2013, 07:37 PM   #7
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,768
Quote:
Originally Posted by Scott1 View Post
#6: we added an extra roller clamp to cooktop cabinet drawer. Also shortened plastic strap and moved where it was secured to further back under cooktop
What is a "roller clamp"? (Off to Google I go... and failed.)

Quote:
Originally Posted by Scott1 View Post
#15: also have kitchen drawer problems. We tie the handles together with rope when were traveling. Sometimes they stay shut, sometimes they all open!

These are on our 34TBOK
We use Velcro OneWrap to the same result now. I've even started a second loop to another drawer to try and hold them together. I only ask because coming back from Florida, up I-95, last December shock a drawer open that held our pots and pans to the point that it twisted the (very unimpressive installation) mount. I'd rather not have to fix 4 more drawers sometime.
__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is online now   Reply With Quote
Old 07-11-2013, 07:39 PM   #8
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,768
Quote:
Originally Posted by amxpress View Post
#17 Bubble on the outside. This is NOT normal, it's an indication of possible delamination. If it is going back to Sabre, demand that this be corrected; possibly by replacing the wall. If it is not addressed, it will get worse. I believe there is a 2 year warranty on the wall construction.
That was my feeling, but it's very minor and the Service Manager at the dealership claimed it was "normal". He says it only really shows up because it's in the painted portion - if it were on white, I'd have never seen it.
__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is online now   Reply With Quote
Old 07-11-2013, 07:47 PM   #9
Member
 
Scott1's Avatar
 
Join Date: Jan 2013
Location: PA
Posts: 52
Roller clamp is the same type of latch that is on the cooktop cabinet drawer. We just added one to the other side for more support.
__________________
TV: 2011 Dodge Ram 2500 Big Horn CTD
RV: 2013 Palomino Sabre 34TBOK
Scott1 is offline   Reply With Quote
Old 07-11-2013, 07:52 PM   #10
Fulltime family RVer
 
ependydad's Avatar
 
Join Date: Nov 2011
Posts: 14,768
Thanks, I'll have to take a look when I get it back and see about adding one if it keeps shifting around on us.
__________________

__________________
2012 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling an early 2013 Sabre 36QBOK
Checkout my site for RVing tips, tricks, and info | My family and I have fulltimed since June 2015
ependydad is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:03 PM.