Reply
 
Thread Tools Display Modes
Old 08-04-2014, 10:52 AM   #1
Phat Phrogs Incognito...
 
DutchF's Avatar
 
Join Date: Oct 2013
Location: North Central Texas
Posts: 200
Thumbs down Water leaking from underbelly? (design flaw!)

Not sure of what makes or models are affected, but....

We have a 2014 Columbus 365RL and a few days after getting setup at the Ft Bliss MWR (RV park) in El Paso, I noticed the forward underbelly was hanging (bulging) down. The next day, I see water dripping at a pretty good rate from underneath and it smells like gray water.... hmmmm....

I start unscrewing the coroplast underbelly and about 20+ gallons of gray water pours out!!! After removing the underbelly and the destroyed insulation (it will be replaced when the leak gets fixed) and washing and drying the silver bubble insulation and black coroplast, I discover what the problem is...

I found a MAJOR design / manufacturing flaw. I would HIGHLY suggest you check yours too.

Apparently the black and gray tanks just lay in the frame on support beams that run fore and aft. OK.

BUT - THE TANKS ARE NOT SECURED IN PLACE AND THERE IS NO BRACE TO PREVENT THE TANKS FROM SLIDING FORWARD UNDER HARD BRAKING!

*IF* this happens, as it did to us, the take can pull loose from the dump line, or damage the dump line / valve and result in a leak.


Note the lack of a brace to prevent the tank from sliding forward (this view is from the door side, with the front being to the right):


Ours did, which pulled the dump line out of the tank far enough to result in a leak at the joint (this view is from the door side, with the back being to the left):


So... I am about to contact the Columbus and advise them about this and then contact the warranty office and see how they want to address this, as we are 600 miles from home and unable to return for a little over two weeks and have kids (2 granddaughters) and pets (4 dogs) with us.

FWIW, I loosened the clamp, slid the tank back into place and tightened the clamp back up, but it still has a small leak at the joint. I'll let Columbus fix it now.


Again, I would suggest you drop your underbelly and ensure that your tanks are SECURED!
__________________

__________________

Tina + Dutch and Bell, Bobo, Harley, Buddy (the dogs)
2011 F350 Lariat 4x4 DRW SuperCrew 6.7L (B&W setup w/Air Lift 5000 Ultimate)
2014 Columbus 365RL (Airflex and Voyager package)
Nights Camped 2014 - 154, 2015 - 32, 2016 - 4
DutchF is offline   Reply With Quote
Old 08-04-2014, 11:47 AM   #2
Phat Phrogs Incognito...
 
DutchF's Avatar
 
Join Date: Oct 2013
Location: North Central Texas
Posts: 200
Sure wish we could be a Goshen right now to show this to the Columbus folks. I imagine they would be thinking that very little time and money spent building this correctly would have saved a lot more in warranty claims...
__________________

__________________

Tina + Dutch and Bell, Bobo, Harley, Buddy (the dogs)
2011 F350 Lariat 4x4 DRW SuperCrew 6.7L (B&W setup w/Air Lift 5000 Ultimate)
2014 Columbus 365RL (Airflex and Voyager package)
Nights Camped 2014 - 154, 2015 - 32, 2016 - 4
DutchF is offline   Reply With Quote
Old 08-04-2014, 12:03 PM   #3
Boss Ox & Drovergirl
 
oxcamper's Avatar
 
Join Date: Feb 2014
Location: N.E. Ohio Snow Belt
Posts: 671
We had the same with our 282RK Hemishpere, except it was the black tank!
Our dealer said they never encountered that before. They reset the tank, replaced the underbelly panel, spray disinfected the entire underbelly where the tanks are, and added 2 stainless steel straps to prevent it from happening again.

They also contactd FR regarding the incident to alert them of a larger potential problem.

Hope your dealer & FR can get you fixed up.
HOWEVER--as a customer Forest River needs to know your pain, not just the dealer. Everyone of us when we have an issue with a unit should also contact FR's quality assurance to register a customer complaint, not just have it handled as a warranty issue.
__________________
Mark, Vicki, & Scout THE dog
2015 Hemisphere 282RK
2010 F250 Super Duty
1992 Goldwing Aspencade
oxcamper is offline   Reply With Quote
Old 08-04-2014, 12:33 PM   #4
NELA
 
Weezer's Avatar
 
Join Date: May 2013
Posts: 3,220
Everyone of us when we have an issue with a unit should also contact FR's quality assurance to register a customer complaint, not just have it handled as a warranty issue.

Is there such a department to contact? If there is, every owner of a FR product should be made aware of it, and given information on how and where to contact said department.

We had a small leak coming from the forward vent in the "political sign plastic" belly liner of our 5er. Had that on the list we presented when we carried it in for warranty work in June. Thankfully for us, it was a small leak under the shower.

We only spotted the drip during one trip....very occasional drip from that vent. Sneak figured since we'd towed through rain it was road splash that got up into the underliner via that vent. Decided to get it checked, just in case. Fixed up now.
__________________

If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
Weezer is offline   Reply With Quote
Old 08-04-2014, 12:35 PM   #5
Phat Phrogs Incognito...
 
DutchF's Avatar
 
Join Date: Oct 2013
Location: North Central Texas
Posts: 200
Just called the factory service and spoke with "Sonja". She said it should be covered under warranty and would have "Cell Lopez" call me back shortly. Here we go...
__________________

Tina + Dutch and Bell, Bobo, Harley, Buddy (the dogs)
2011 F350 Lariat 4x4 DRW SuperCrew 6.7L (B&W setup w/Air Lift 5000 Ultimate)
2014 Columbus 365RL (Airflex and Voyager package)
Nights Camped 2014 - 154, 2015 - 32, 2016 - 4
DutchF is offline   Reply With Quote
Old 08-04-2014, 01:24 PM   #6
Phat Phrogs Incognito...
 
DutchF's Avatar
 
Join Date: Oct 2013
Location: North Central Texas
Posts: 200
Forgot to add to the first post...

This is a picture of the gray tank fitting after I loosened the clamp, pushed the tank back into place and tightened the clamp. It still leaks, but MUCH less than before.... Also, still waiting on Columbus to call me back...

__________________

Tina + Dutch and Bell, Bobo, Harley, Buddy (the dogs)
2011 F350 Lariat 4x4 DRW SuperCrew 6.7L (B&W setup w/Air Lift 5000 Ultimate)
2014 Columbus 365RL (Airflex and Voyager package)
Nights Camped 2014 - 154, 2015 - 32, 2016 - 4
DutchF is offline   Reply With Quote
Old 08-04-2014, 03:17 PM   #7
Senior Member
 
amxpress's Avatar
 
Join Date: Nov 2007
Location: Clayton, NC
Posts: 683
What are the last 6 digits of your VIN or what is the production date of your rig?


Sent from my iPhone using Forest River Forums
__________________
2013 Palomino Columbus 320RS
2007 Dodge RAM 2500 6.7 Cummins
Reese 15K manual slider
Prodigy
M.I.L. in Florida for good!!
amxpress is offline   Reply With Quote
Old 08-04-2014, 04:03 PM   #8
Phat Phrogs Incognito...
 
DutchF's Avatar
 
Join Date: Oct 2013
Location: North Central Texas
Posts: 200
Amxpress, the last 7 are #6003030 and the production date is 7-12-2013.

And I just spoke to Cel Lopez and he said:
  • OPTION #1 - Take it to your selling dealer, they will fix it, you pick it up (no out of pocket expense) and the dealer will file a claim.
  • OPTION #2 - Take it to an authorized Forest River dealer and (dealer's discretion) same as option #1, otherwise, pay for the repair (estimated about $500 - $600 out of my pocket), then file a claim with the selling dealer, the dealer will then file a claim with Columbus, Columbus will review and pay the claim, the dealer will reimburse me. (estimated turn around, 4-6 weeks)
  • OPTION #3 - Contact a local RV Service "guy"and have them come and fix it (onsite) and pay for the repair (estimated about $500 - $600 out of my pocket), then file a claim with the selling dealer, the dealer will then file a claim with Columbus, Columbus will review and pay the claim, the dealer will reimburse me. (estimated turn around, 4-6 weeks)
  • OPTION #4 - (Cel Lopez did not say anything about or suggest this option, this is my own decision) I'll just fix than dang thing, know it is done right, and take my chances on filing a claim. (estimated cost, about $50 - $100)

He also said "too bad you're not at the Rally (Goshen), because they would just fix it onsite and be done.

NOTES:
  • Factory 1 year warranty runs out on 9-21-2014. No, the selling dealer did not tell us about the Factory 1 year extended warranty for $150. (personally, I call that deception by exclusion)
  • We purchased a 7 year extended warranty and it would cover this too, but we still pay a $100 deduct and the repair and get reimbursed. (3rd time we have every purchased an extended warranty, and both other's more than paid for themselves)

We are very happy with this RV. BUT, we will never buy from that dealer again (bought our other 2 RV's there). I have no tolerance for knowingly deceptive trade practices. In any case, if we had purchased the $150 extended Factory warranty, it would not have changed a thing.

I also know that the 4-6 weeks for turn around on the reimbursement is BUNK. My selling dealer will drag their feet like there is no tomorrow. We figure it may take 2 - 4 MONTHS to get them to reimburse us.

Now I would take it to them when we get back to Fort Worth, in about 2 1/2 weeks. BUT... how long would it take them to repair it? Would they repair it CORRECTLY? And the BIGGIE... We have to leave again on a 3,600 mile trip on 9-16-14 (5 days before factory warranty runs out). So they could only have it for a couple weeks, because we would need to pack and get ready.

So... Looks like when I get off work, I'll crawl up under the RV and start repairing it.
__________________

Tina + Dutch and Bell, Bobo, Harley, Buddy (the dogs)
2011 F350 Lariat 4x4 DRW SuperCrew 6.7L (B&W setup w/Air Lift 5000 Ultimate)
2014 Columbus 365RL (Airflex and Voyager package)
Nights Camped 2014 - 154, 2015 - 32, 2016 - 4
DutchF is offline   Reply With Quote
Old 08-04-2014, 04:56 PM   #9
Phat Phrogs Incognito...
 
DutchF's Avatar
 
Join Date: Oct 2013
Location: North Central Texas
Posts: 200
Just spoke to the selling dealer (Fun Town RV in Cleburne, TX) and they said they are currently backlogged about 2 months. Yeah... that was helpful. So Option #1 is off the table. We won't get home until 8-20-14, then we have to leave on 9-16-14 again for two months. Probably not enough time to have the dealer fix it, because it takes me about a week to go over it from one end to the other (trip prep).

NOTE - This is NOT the dealer's fault, just an unfortunate circumstance. I just figured someone might be interested in how it was going.
__________________

Tina + Dutch and Bell, Bobo, Harley, Buddy (the dogs)
2011 F350 Lariat 4x4 DRW SuperCrew 6.7L (B&W setup w/Air Lift 5000 Ultimate)
2014 Columbus 365RL (Airflex and Voyager package)
Nights Camped 2014 - 154, 2015 - 32, 2016 - 4
DutchF is offline   Reply With Quote
Old 08-04-2014, 05:11 PM   #10
NELA
 
Weezer's Avatar
 
Join Date: May 2013
Posts: 3,220
Dutch,

FR is willing to cover your problem under warranty, as they should be.

They have NO control over your dealer's schedule. FTR they can't even force your selling dealer to do warranty work on your RV.

FR gave you a second option; take it to another dealer. Have you pursued that route?

There is also option three; have you pursued that route?

There is no way FR (or any other RV manufacturer for that matter) can accommodate our travel schedules.

Since it's the grey tank and per your statement it's a small leak, were it me and Sneak, we'd tape the hades out of that connection and camp on until it can be scheduled for permanent repair. OR find a piece of rubber hose that would fit over the connection area and hose clamp both ends. But, that's just me, a totally NON mechanic brained person.
__________________

__________________

If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
Weezer is offline   Reply With Quote
Reply

Tags
leak, underbelly, water, water leak

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:07 AM.