Well my story is good...
My Columbus 365rl had a soft floor by the refrigerator, called the factory in July they said just let us know and we will dispatch a driver to retrieve to Indiana. I thought sure... Its not that easy! I scheduled for nov 7th for it to be ready, also since its out of warranty but needs to return to the factory they said they would fix any item.
So I started my list and had about 12 items, took the unit to the dealer and thought.... See ya in March I hope!! Well they called today, the dealer that is and said its back everything is fixed pick it up when your ready.
Big thanks to the forest river team for all you hard work!