Reply
 
Thread Tools Display Modes
Old 03-19-2013, 07:08 PM   #1
One Happy Camper!
 
SPPD's Avatar
 
Join Date: Feb 2013
Location: Chicago Burbs
Posts: 168
Wrong Door? Correct door no longer available?

Hi All,

I purchased a 2013 SolAire and took delivery March 2nd. During our PDI I pointed out some damage on the bathroom door. The Dealer said no problem and ordered me a new door from Palomino (FR). The Service Department called today and told me they recieved the new door, but it has a pattern on the door that the original did not. The dealer stated that they contacted FR and that they no longer manufacture the door, so the only replacement door available is the one that doesnt match the other doors in my camper. I asked the dealer to send me a photo of the door so I could decide if I would accept it or not. He sent me the photo and the door is similar color, but has a very large pattern that completely changes the look of the door.

I told the dealer I would call him in the morning to discuss this further, but I have a major issue with a brand new trailer that I have not camped in yet will have an odd door that doesnt match the other 3 interior doors. I plan to ask them to replace all the doors to match, or make one that matches the other 3 which is what I prefer since the pattern doesnt go with the rest of the decor.

Any advice on how to approach FR? My issue is not with the Dealer at all since they are pretty much in the middle and I have been completely satisfied so far.

Thanks,

SPPD
__________________

__________________
2013 Palomino SolAire 317 BHSK
Nights Camped YTD: 39

TV: 15 F-250 Crew 6.2 short bed, ProPride Hitch
1995 Jayco Eagle 304 BH sold- March 2013
1978 Nomad 18 sold- April 2005
SPPD is offline   Reply With Quote
Old 03-19-2013, 08:06 PM   #2
Camping Crazy
 
columbusfan325's Avatar
 
Join Date: Mar 2013
Location: Macomb Michigan
Posts: 18
You should in no way have to accept a door that doesn't match the originals on a brand new unit. Try calling FR directly and see what answer you can get from them. Hard to believe that they have already discontinued a door that was on a 2013 unit. I will bet they can have a door made to match the original if indeed they don't currently have one.
__________________

__________________
Brian & Kathy
2012 GMC Sierra 2500HD
6L Gas 4x4
2013 Columbus 325RL

columbusfan325 is offline   Reply With Quote
Old 03-19-2013, 08:18 PM   #3
Phat Phrog Stunt Team
 
Join Date: Apr 2011
Location: South West PA
Posts: 2,947
Be sure to send them a picture of the door you need. So they have no excuses
to get it right. If they can't do one door make them replace them all.
__________________
grayfox is offline   Reply With Quote
Old 03-19-2013, 08:24 PM   #4
B47
Senior Member
 
Join Date: Jan 2012
Location: Keller, Texas
Posts: 6,028
Quote:
Originally Posted by SPPD View Post
Hi All,

I purchased a 2013 SolAire and took delivery March 2nd. During our PDI I pointed out some damage on the bathroom door. The Dealer said no problem and ordered me a new door from Palomino (FR). The Service Department called today and told me they recieved the new door, but it has a pattern on the door that the original did not. The dealer stated that they contacted FR and that they no longer manufacture the door, so the only replacement door available is the one that doesnt match the other doors in my camper. I asked the dealer to send me a photo of the door so I could decide if I would accept it or not. He sent me the photo and the door is similar color, but has a very large pattern that completely changes the look of the door.

I told the dealer I would call him in the morning to discuss this further, but I have a major issue with a brand new trailer that I have not camped in yet will have an odd door that doesnt match the other 3 interior doors. I plan to ask them to replace all the doors to match, or make one that matches the other 3 which is what I prefer since the pattern doesnt go with the rest of the decor.

Any advice on how to approach FR? My issue is not with the Dealer at all since they are pretty much in the middle and I have been completely satisfied so far.

Thanks,

SPPD
you have to wonder what Quality Control process FR has when reading things like this, especially on a new unit.

In addition, you have to wonder what some dealers are doing in letting this kind of stuff get past them.

Sad part is that you aren't the first to experience this and wouldn't be the last.
__________________
B47 is online now   Reply With Quote
Old 03-19-2013, 08:43 PM   #5
Senior Member
 
handbuilder's Avatar
 
Join Date: Apr 2012
Location: Washington state
Posts: 1,227
There is no way I would take possesion of a unit that was not what I bought. The dealer needs to make it right if he wants to complete the sale. The dealer is working for you; for final sale. They should be hoofing it to get the correct door, or replace all doors (on your approval of style) to match or request a discount price to compensate the incorrect product or cancel the sale and wait for another one.
__________________

2012 FR Flagstaff T12SDTH
1996 Shadowcruiser Pop Up Truck Camper
1967 Newell Motorcoach
2003 Ford F150 5.4 V8 Triton Super Cab
2004 Nissan Titan LE 5.6 V8 4x4 Crew Cab
handbuilder is offline   Reply With Quote
Old 03-19-2013, 08:53 PM   #6
One Happy Camper!
 
SPPD's Avatar
 
Join Date: Feb 2013
Location: Chicago Burbs
Posts: 168
I am not blaming the Dealer one bit. This is 100% the manufacturer! The original door had a small section of the laminate in the corner peeling back. Most people would not have even noticed, but we were meticulous in our PDI. The dealer immediatly offered to replace the door. That is a great dealer! The issue is a manufacturer that claims a door is discontinued during the current model year. Uggh!
__________________
2013 Palomino SolAire 317 BHSK
Nights Camped YTD: 39

TV: 15 F-250 Crew 6.2 short bed, ProPride Hitch
1995 Jayco Eagle 304 BH sold- March 2013
1978 Nomad 18 sold- April 2005
SPPD is offline   Reply With Quote
Old 03-19-2013, 09:05 PM   #7
One Happy Camper!
 
SPPD's Avatar
 
Join Date: Feb 2013
Location: Chicago Burbs
Posts: 168
Quote:
Originally Posted by handbuilder View Post
There is no way I would take possesion of a unit that was not what I bought. The dealer needs to make it right if he wants to complete the sale. The dealer is working for you; for final sale. They should be hoofing it to get the correct door, or replace all doors (on your approval of style) to match or request a discount price to compensate the incorrect product or cancel the sale and wait for another one.
The sale is complete. We pointed out what we wanted and got it in writing what had to be repaired. The dealer is not to blame in my opinion! The dealer threw in free storage until May as part of the sale, so they have been fixing our issues while it is stored there. The dealer is trying to make it right, but FR takes the blame on this one. I will update tomorrow when I speak with the dealer.

Click image for larger version

Name:	ForumRunner_20130319_200220.jpg
Views:	119
Size:	22.5 KB
ID:	25946

The replacement door

The original door was similar color, but just wood grain (no patter)

SPPD
Attached Thumbnails
Click image for larger version

Name:	ForumRunner_20130319_200408.jpg
Views:	92
Size:	34.2 KB
ID:	25947  
__________________
2013 Palomino SolAire 317 BHSK
Nights Camped YTD: 39

TV: 15 F-250 Crew 6.2 short bed, ProPride Hitch
1995 Jayco Eagle 304 BH sold- March 2013
1978 Nomad 18 sold- April 2005
SPPD is offline   Reply With Quote
Old 03-20-2013, 10:17 PM   #8
One Happy Camper!
 
SPPD's Avatar
 
Join Date: Feb 2013
Location: Chicago Burbs
Posts: 168
Update:
I spoke with the service dept at my dealer today and let him know we would accept nothing other than an exact replacement door from FR. He agreed and is going to go back to FR to come up with a solution. Hopefully this gets resolved ASAP since April 12th ( our 1st scheduled trip) is right around the corner.

SPPD
__________________
2013 Palomino SolAire 317 BHSK
Nights Camped YTD: 39

TV: 15 F-250 Crew 6.2 short bed, ProPride Hitch
1995 Jayco Eagle 304 BH sold- March 2013
1978 Nomad 18 sold- April 2005
SPPD is offline   Reply With Quote
Old 03-20-2013, 10:23 PM   #9
Senior Member
 
Join Date: Jun 2010
Location: Ontario
Posts: 719
They probably switched to 2014 model year ....

Good luck with having this being resolved satisfactorily ! I hope they change all the doors and make you happy !
__________________
2009 Ford F-150 XLT/XTR 5.4l, CrewCab. long bed
2011 Surveyor SV-291
Goomph is offline   Reply With Quote
Old 03-20-2013, 10:42 PM   #10
Senior Member
 
handbuilder's Avatar
 
Join Date: Apr 2012
Location: Washington state
Posts: 1,227
SPPD -Great to read the search for the door will continue! Crossing my fingers it comes in before your trip! Woo hoo!
__________________

__________________

2012 FR Flagstaff T12SDTH
1996 Shadowcruiser Pop Up Truck Camper
1967 Newell Motorcoach
2003 Ford F150 5.4 V8 Triton Super Cab
2004 Nissan Titan LE 5.6 V8 4x4 Crew Cab
handbuilder is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:38 PM.