Hello, I just happened to see your posting on the Brookstone. We bought our Brookstone last year New/used its a 2010 367 model. In the water works department the labels were removed so I have to almost guess which way the water fill valve's are turned. Would you please e mail me a picture of yours & what are the 2 black knobs on the front.Even if possiable a picture of the back /inside & behind the filter. Thanks very much George