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-   -   mystified in Missouri/Dealer Needed (http://www.forestriverforums.com/forums/f221/mystified-in-missouri-dealer-needed-112625.html)

greatblue7 07-05-2016 08:44 PM

mystified in Missouri/Dealer Needed
 
We are on our first outing in the new 2017 a 192 HW. We have had a leak m the passenger side of the trailer in the storage compartment that opens with a key. we have an air conditioning cool cat problem where the water is dripping from under the vent and not in the tubes. it looks like there's a whole bunch of missing screws at the bottom of the vent. One of our bumpers fell off at the top of the door to protect it from scratching the cabinet. And the right latch in the back wall took three people to put it together. And here I thought these were supposed to be better than a liners. Right now we are very disappointed in this purchase. Not sure where to go for warranty work since we purchase this unit in Illinois.


Edit: The site team has merged two like threads by the OP. Thread titles were combined as shown.

Brimare57 07-05-2016 09:04 PM

Quote:

Originally Posted by greatblue7 (Post 1249480)
We are on our first outing in the new 2017 a 192 HW. We have had a leak m the passenger side of the trailer in the storage compartment that opens with a key. we have an air conditioning cool cat problem where the water is dripping from under the vent and not in the tubes. it looks like there's a whole bunch of missing screws at the bottom of the vent. One of our bumpers fell off at the top of the door to protect it from scratching the cabinet. And the right latch in the back wall took three people to put it together. And here I thought these were supposed to be better than a liners. Right now we are very disappointed in this purchase. Not sure where to go for warranty work since we purchase this unit in Illinois.

Greatblue7,

You can look up on the FR website and see where the closest Rockwood dealer is in relationship to you.

Forest River RV Dealer Locator - Forest River, Inc.

greatblue7 07-06-2016 09:12 AM

Brimare57
 
I have called several dealers in my area today. Many are Forest River representatives but do not service the A-Frame trailers. I am waiting for a reply from one in North County of St. Louis. Thanks for the suggestion.

greatblue7 07-07-2016 09:34 AM

Dealer Needed
 
XX

B and B 07-07-2016 09:45 AM

That is why you buy local. From a dealer that will service it. FR says this right on there web site and in the sales brochures.

That being said you could call FR and ask if independent tech could do the repairs. What exactly is wrong?

Mountndream 07-07-2016 09:47 AM

Quote:

Originally Posted by greatblue7 (Post 1251018)
I am still looking for a Missouri dealer to honor Forest River's warranty on an A192HW that is just 10 days old. Purchased in Illinois and no local dealer will work on it. I have contacted FR warranty dept. and the original dealer which is 400 miles away. I have also contacted FR warranty administrator. Everyone sends me to the dealers listed on FR website. I have personally called 9 dealers and none will work on it because a.) I did not purchase it from them or b.) they don't do pop-ups. This is very discouraging.

It would help to know what dealers you contacted in MO and your general Location

wmtire 07-07-2016 09:50 AM

Yes, you have discovered an industry wide problem, with independent dealers. Evidently there is not a good enough profit margin on warranty work for some dealers to consider doing it on non customers RV's. Either that or it could be that it ties there money up for awhile....or both.

I know as a tire dealer, when doing factory warranties, they will only reimburse us a prorated rate, and this usually does not include the labor to mount and balance (which we are expected to charge the customer for). We either have to give that service away (even though it's not our fault for a faulty tire) or incur the wrath of an angry customer, already upset that their tire has problems (again not our fault because we didn't manufacture the tire).

The manufacturers then do not actually pay us real money, but give us a credit towards our purchases with them, so it ties up our money for awhile. Warranty work for us, can be a big money losing deal, which we hopefully can kind of make up for it on the original profit we made in selling to or retaining a customer for future sales.

This is why you may find RV dealers very reluctant to accept warranty work on RV's they didn't sell originally...or don't feel that doing such will gain a future customer sale for the same individual.

You may can see if FR will authorize service from a non-dealer, like a mobile RV specialist or such.

greatblue7 07-07-2016 09:55 AM

B & B

greatblue7 07-07-2016 09:58 AM

xx

rockfordroo 07-07-2016 10:11 AM

Quote:

Originally Posted by greatblue7 (Post 1251041)
B & B It does not say that in my AMERICAN brochure. Thanks for the hateful reply. I already stated I talked with FR. Don't judge me! The website does not say YOU MUST BUY LOCALLY. I am a disabled woman and on a fixed income trying to do the best I can. Take your sarcastic, hateful, judgemental attitude elsewhere.

I don't see any sarcastic, etc. response from B&B.

But if you look on the last page of your brochure, you'll see the recommendation to buy local.

See here:

http://www.forestriverinc.com/brochu...tcbrochure.pdf


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