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06-27-2015, 02:36 PM
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#1
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Senior Member
Join Date: Feb 2013
Posts: 309
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Bad paint
Discovered big blister in paint where truck cabin meets house cabin. Contacted FR. Said get estimate and send pics. Told unit 4 months out of warranty. Did so per Russell Stull. Waited heard nothing. Had unit repaired and sent paid in full bill with pics again nothing.
Not people of their word.
Will NOT recommend FR to others.
Poor quality in workmanship. See following post "Poor Quality"
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06-27-2015, 03:05 PM
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#2
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Senior Member
Join Date: Feb 2015
Posts: 724
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You are out of warranty and you still want them to pay?
__________________
2019.5 Rockwood 2509S
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06-27-2015, 03:19 PM
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#3
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Member
Join Date: Feb 2015
Location: Sterling Heights MI
Posts: 96
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Toddupton, yes they should fix something like a bad paint job even out of warranty, give me a break and I wish people would quit sticking up for the industry if any of us did the type they do on these rigs we would be fired
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06-27-2015, 03:24 PM
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#4
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Senior Member
Join Date: Feb 2015
Posts: 724
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Quote:
Originally Posted by Jz5g52
Toddupton, yes they should fix something like a bad paint job even out of warranty, give me a break and I wish people would quit sticking up for the industry if any of us did the type they do on these rigs we would be fired
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Then go start your own RV company and build your own.
__________________
2019.5 Rockwood 2509S
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06-27-2015, 03:26 PM
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#5
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,496
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Well see how far you get when your TV goes out of warranty. It is what it is when its out it's out. Later RJD 
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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06-27-2015, 04:31 PM
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#6
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Senior Member
Join Date: Feb 2013
Posts: 309
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Wanted to inform them of Quality Control problem. Have no problem spending $$$ on unit to make things right or my way.
Common courtesy is a reply of some sort.
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06-27-2015, 04:42 PM
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#7
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,005
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More than likely it was not a bubble in the paint, but a bubble in the sealant that was painted over. Should be able to pop the bubble, or fill the bubble and use a colored sealant.
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06-27-2015, 04:42 PM
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#8
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Senior Member
Join Date: Feb 2015
Posts: 724
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I do have to agree there communication with their customers is lacking. It really should not take so long to get a reply.
__________________
2019.5 Rockwood 2509S
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06-27-2015, 04:47 PM
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#9
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Senior Member
Join Date: Feb 2013
Posts: 309
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Was there when work done. Body shop showed contaminant in prime coat before paint applied
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06-27-2015, 04:55 PM
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#10
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,005
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Quote:
Originally Posted by Toddupton
I do have to agree there communication with their customers is lacking. It really should not take so long to get a reply.
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I'm on here just about daily. I think others might disagree with that statement.
I can't speak for Stull, but normally they are pretty responsive and we just added direct email links to all our our web sites.
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06-27-2015, 04:57 PM
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#11
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,005
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Quote:
Originally Posted by Displaced2
Was there when work done. Body shop showed contaminant in prime coat before paint applied
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I'd have to see a picture. I see that bubble a lot when the shops paint over sealant. They try and paint first now and come back over with clear. Some areas that's not possible. The place you're talking about (coach to cab transition) is a prime spot for that.
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06-27-2015, 07:00 PM
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#12
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Senior Member
Join Date: Feb 2015
Posts: 724
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Quote:
Originally Posted by bclemens
I'm on here just about daily. I think others might disagree with that statement.
I can't speak for Stull, but normally they are pretty responsive and we just added direct email links to all our our web sites.
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I guess I should not speak for everyone but I have contacted them 3 times on the same thing and have yet to hear back after 3 weeks. Nothing major just drawer slide catches that are broken and need replaced. I would do it myself but can't seem to find the part. Just my experience lately so to be so all inclusive that was not my intent.
__________________
2019.5 Rockwood 2509S
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06-27-2015, 07:13 PM
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#13
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,496
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I have yet to see a response via e-mail. Maybe to many to answer. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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06-28-2015, 02:32 PM
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#14
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Senior Member
Join Date: Feb 2013
Posts: 309
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06-29-2015, 08:58 AM
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#15
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Commercial Member
Join Date: Nov 2007
Location: Bristol, IN
Posts: 19,005
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Ah, well as they say a picture is worth a thousand words. That is one I haven't seen before.
Looks like air got in behind there somehow.
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06-29-2015, 09:14 AM
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#16
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Senior Member
Join Date: Jul 2014
Location: MA
Posts: 1,830
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Quote:
Originally Posted by bclemens
I'm on here just about daily. I think others might disagree with that statement.
I can't speak for Stull, but normally they are pretty responsive and we just added direct email links to all our our web sites.
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Nice. I am going to have to look at the website.
Thanks,
Vin.
__________________
2015 HW296
2006 HW256 (previous pup)
2013 Chevy Tahoe
Equalizer WDH 10000#
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