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02-16-2020, 10:05 AM
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#1
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Member
Join Date: Apr 2014
Posts: 31
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etrailer.inc
Anyone have experience ordering parts from etrailer.inc? Are they reliable and legitimate?
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02-16-2020, 10:08 AM
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#2
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Senior Member
Join Date: Jul 2015
Posts: 426
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I have only used them twice and are very satisfied . The person I spoke too really knew her stuff !
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02-16-2020, 10:09 AM
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#3
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Member
Join Date: May 2016
Location: Western MA
Posts: 49
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Made many purchases. Great to do business with. Their videos are very helpful also.
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02-16-2020, 10:36 AM
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#4
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Senior Member
Join Date: Sep 2015
Location: North Alabama
Posts: 1,140
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I have used them for years. Great selection and service. Doubt you would be disappointed.
__________________
2016 F350 CC Dually Powerstroke 4x4
2014 Cedar Creek 34RLSA w/Level Up
2007 HD Ultra Classic 103
USS Pyro AE-24 WestPac MM2 '71-'75
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02-16-2020, 10:39 AM
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#5
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Senior Member
Join Date: Apr 2016
Location: Middle Ga
Posts: 426
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Yup... Great to deal with.
I bought slide awnings from them. Shipped freight. No external damage to package. After opening up, still no external damage that I could see. Once I pulled it out to install, the tube was bent. They replaced it no problem. Sent pics and a new one was on the way within a day or two.
Mike
__________________
TV = 2017 Ram 3500 (aka FRAM)
5er = SOB (2019 Grand Design Reflection 367BHS)
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02-16-2020, 11:47 AM
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#6
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Trailer Park Supervisor
Join Date: Sep 2018
Location: Northern NJ
Posts: 8,564
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Bought WDH from them, they were good. Just make sure you get your order right! After I ordered, I was having reservations about if I had chosen the right model for my needs, and asked if I could cancel the order. Was told shipping costs would be on me. 100 lb hitch. That would have been expensive. Fortunately, everything worked out well and I used the hitch.
__________________
2019 Rockwood Geo Pro G19FD w/off road package
2015 Ford F150 XLT Super Cab 4x4 V8
Yes, I drink the water!
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02-16-2020, 11:59 AM
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#7
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Senior Member
Join Date: Dec 2017
Posts: 1,830
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I’ve bought from them multiple times and was always satisfied. Their reviews, both customer reviews and their own videos are very helpful.
Customer service is fantastic. I had a question and emailed them. Their response was prompt and accurate. A day later I received an e-mail from the responders supervisor asking if the answer was helpful and complete. I also received emails after receiving a product asking if everything met expectations.
The only complaint, and it isn’t really a complaint at all, is shipping is a little slower than Amazon. In the days of 1 or 2 day delivery from Prime, I find myself wondering where my package is after a couple of days. Again, not a complaint, I’m just spoiled.
I would definitely buy from e-trailer again.
__________________
2019 Coachmen Freedom Express 192RBS
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02-16-2020, 12:10 PM
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#8
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Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
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They are one of the BEST parts suppliers on the net! They know their products and they don't sell Junk! Shipping is Fast,and if there is a problem with your order because of a supplier to them they will Email you and have a solution for you to ponder! I wish there were More Companies like them and the employees speak English! Youroo!!
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02-16-2020, 09:32 PM
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#9
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Brake is on left
Join Date: Jul 2019
Location: USA
Posts: 1,095
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100% recommend them! I've purchased way too much stuff from them.
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02-16-2020, 10:07 PM
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#10
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Senior Member
Join Date: Jul 2013
Location: Oregon
Posts: 716
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Ordered a number of times... always perfect service. I even went through a huge pain in the butt return (4 separate packages at 70lbs each) that was entirely my fault/choice. They handled it beautifully and took more responsibility than I asked them for.
__________________
'04 GMC Sierra 2500HD, CCSB, D/A, MaxBrake, B&W Companion, Retrax Pro, AR Power Steps
2021 Solitude 310GK w/FBP
1969 Camaro RS/SS Convertible
Dad's old 1968 Empi Imp (recently recovered from under 21 years worth of boxes/dust)
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02-17-2020, 12:57 AM
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#11
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Senior Member
Join Date: Jan 2017
Location: KS
Posts: 2,369
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Bought many things from them. They are close to me so shipping is quick when items are in stock. I got my blueox swaypro, bike racks, some lights, and propane parts.It is very helpful if you call them but ordering online works too. I have done both.
If things are not in stock then don't expect any communication. I have waited months for out of stock items and never got any information until it shipped. They did manage to lose my bike rack in their warehouse....it was in stock. Printed the label but somehow FedEx didn't pick it up for 5 days.
They are very helpful both via email and on the phone. I have done both and have been happy.
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02-17-2020, 01:15 AM
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#12
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Senior Member
Join Date: Apr 2017
Posts: 120
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I've had no issues with them. Also like Eastern Marine.
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02-17-2020, 02:15 AM
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#13
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Senior Member
Join Date: Jul 2017
Location: California
Posts: 7,616
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They are great. Good prices and fast shipping.
Have to take some of their advice with a grain of salt though.
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02-17-2020, 02:17 AM
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#14
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Retired Old Fart
Join Date: Nov 2018
Location: McDonough, GA
Posts: 971
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e-trailer & Amazon are my 2 go-to's. Never had an issue with e-trailer and will absolutely not hesitate to use them again or recommend them. Tweety's in Texas is another good source, but check shipping when comparing between the 3.
__________________
Just the 2 of us in a...
"Currently between trailers"
Sold the 246RKS in 2023
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02-17-2020, 06:10 AM
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#15
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Junior Member
Join Date: Oct 2015
Location: Western Maryland
Posts: 25
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Ordered from them several times. Never been disappointed. Tech support and videos are outstanding. Prices are competitive.
__________________
2017 Chevy 2500HD, 6.0, 4:10 Gears
2019 Flagstaff 26FKBS
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02-17-2020, 06:20 AM
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#16
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Member
Join Date: Jun 2016
Posts: 46
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I have purchased from them many times and returned items a few times ( not due to product issues ) they have outstanding customer service. Their videos are very helpful. 2 thumbs up
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02-17-2020, 06:55 AM
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#17
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Senior Member
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
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I guess it depends on who you get there, an e-mail from my last experience with etrailer;
Because of the problems I had I knew I would not get the correct parts so I contacted Titan. I have ordered quite a few things from etrailer but never had to talk to the staff there so I have not had a problem until now. Seems to me you have a pretty big problem if I ask for "caliper mounting hardware" and I get brake line 90 degree adapters and almost waste 3 weekends because I could not get the correct hardware from etrailer, I had to go to Titan.
Having said this, the initial problem was Titans for not including the proper hardware, the subsequent fiasco was all on etrailer.
__________________
2016 F150 XLT 4X4 SCREW 5.0
2014 Grey Wolf 21RR
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02-17-2020, 07:09 AM
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#18
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Member
Join Date: Sep 2019
Location: Southeast Texas
Posts: 72
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I have ordered several times from them, with accurate and prompt delivery.
__________________
RBDTx
2020 Rockwood Mini Lite 2109s
2019 Toyota Tundra TRD Pro
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02-17-2020, 07:17 AM
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#19
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Senior Member
Join Date: Jul 2018
Posts: 414
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I too have had multiple positive experiences with etrailer.
But, look closely at the item status right below the price. That is important to response time.
I had an issue with a power converter I ordered (15 minutes after receipt). Etrailer asked a couple of questions, emailed a return label, and “before the box was cold”, it was sealed and in the hands of a UPS store.
__________________
2018 Surveyor 264RKLE
Retired
Location depends on weather and state plandemic rules.
Most coincidences are carefully planned
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02-17-2020, 03:11 PM
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#20
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Senior Member
Join Date: Apr 2019
Location: Augusta
Posts: 202
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Excellent company. Loads of good information and videos.
Only problem is I use them for research and then usually find the items on Amazon or Walmart for a better price and faster shipping.
Does that make me bad?
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