Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×

Thread Tools Display Modes
Old 02-16-2020, 10:05 AM   #1
Join Date: Apr 2014
Posts: 31

Anyone have experience ordering parts from Are they reliable and legitimate?
flyfisher54 is offline   Reply With Quote
Old 02-16-2020, 10:08 AM   #2
Senior Member
Join Date: Jul 2015
Posts: 426
I have only used them twice and are very satisfied . The person I spoke too really knew her stuff !
wanderingbob is offline   Reply With Quote
Old 02-16-2020, 10:09 AM   #3
Join Date: May 2016
Location: Western MA
Posts: 49
Made many purchases. Great to do business with. Their videos are very helpful also.
bkool2323 is offline   Reply With Quote
Old 02-16-2020, 10:36 AM   #4
Senior Member
SlowrideHD's Avatar
Join Date: Sep 2015
Location: North Alabama
Posts: 1,139
I have used them for years. Great selection and service. Doubt you would be disappointed.

2016 F350 CC Dually Powerstroke 4x4
2014 Cedar Creek 34RLSA w/Level Up
2007 HD Ultra Classic 103
USS Pyro AE-24 WestPac MM2 '71-'75
SlowrideHD is offline   Reply With Quote
Old 02-16-2020, 10:39 AM   #5
Senior Member
Join Date: Apr 2016
Location: Middle Ga
Posts: 426
Yup... Great to deal with.

I bought slide awnings from them. Shipped freight. No external damage to package. After opening up, still no external damage that I could see. Once I pulled it out to install, the tube was bent. They replaced it no problem. Sent pics and a new one was on the way within a day or two.

TV = 2017 Ram 3500 (aka FRAM)
5er = SOB (2019 Grand Design Reflection 367BHS)
walaby is offline   Reply With Quote
Old 02-16-2020, 11:47 AM   #6
Trailer Park Supervisor
NJKris's Avatar
Join Date: Sep 2018
Location: Northern NJ
Posts: 7,712
Bought WDH from them, they were good. Just make sure you get your order right! After I ordered, I was having reservations about if I had chosen the right model for my needs, and asked if I could cancel the order. Was told shipping costs would be on me. 100 lb hitch. That would have been expensive. Fortunately, everything worked out well and I used the hitch.
2019 Rockwood Geo Pro G19FD w/off road package
2015 Ford F150 XLT Super Cab 4x4 V8
Yes, I drink the water!
NJKris is offline   Reply With Quote
Old 02-16-2020, 11:59 AM   #7
Senior Member
Join Date: Dec 2017
Posts: 1,528
I’ve bought from them multiple times and was always satisfied. Their reviews, both customer reviews and their own videos are very helpful.

Customer service is fantastic. I had a question and emailed them. Their response was prompt and accurate. A day later I received an e-mail from the responders supervisor asking if the answer was helpful and complete. I also received emails after receiving a product asking if everything met expectations.

The only complaint, and it isn’t really a complaint at all, is shipping is a little slower than Amazon. In the days of 1 or 2 day delivery from Prime, I find myself wondering where my package is after a couple of days. Again, not a complaint, I’m just spoiled.

I would definitely buy from e-trailer again.
2019 Coachmen Freedom Express 192RBS
2018 F 150 Supercrew 6.5 bed 3.5 EB Max Tow
Jfkmk is online now   Reply With Quote
Old 02-16-2020, 12:10 PM   #8
Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
They are one of the BEST parts suppliers on the net! They know their products and they don't sell Junk! Shipping is Fast,and if there is a problem with your order because of a supplier to them they will Email you and have a solution for you to ponder! I wish there were More Companies like them and the employees speak English! Youroo!!
youroo is offline   Reply With Quote
Old 02-16-2020, 09:32 PM   #9
Brake is on left
The Evil Twin's Avatar
Join Date: Jul 2019
Posts: 1,092
100% recommend them! I've purchased way too much stuff from them.
The Evil Twin is offline   Reply With Quote
Old 02-16-2020, 10:07 PM   #10
Senior Member
GreenImp's Avatar
Join Date: Jul 2013
Location: Oregon
Posts: 715
Send a message via MSN to GreenImp
Ordered a number of times... always perfect service. I even went through a huge pain in the butt return (4 separate packages at 70lbs each) that was entirely my fault/choice. They handled it beautifully and took more responsibility than I asked them for.
'04 GMC Sierra 2500HD, CCSB, D/A, MaxBrake, B&W Companion, Retrax Pro, AR Power Steps
2021 Solitude 310GK w/FBP
1969 Camaro RS/SS Convertible
Dad's old 1968 Empi Imp (recently recovered from under 21 years worth of boxes/dust)
GreenImp is offline   Reply With Quote
Old 02-17-2020, 12:57 AM   #11
Senior Member
dbledan's Avatar
Join Date: Jan 2017
Location: KS
Posts: 2,369
Bought many things from them. They are close to me so shipping is quick when items are in stock. I got my blueox swaypro, bike racks, some lights, and propane parts.It is very helpful if you call them but ordering online works too. I have done both.

If things are not in stock then don't expect any communication. I have waited months for out of stock items and never got any information until it shipped. They did manage to lose my bike rack in their was in stock. Printed the label but somehow FedEx didn't pick it up for 5 days.

They are very helpful both via email and on the phone. I have done both and have been happy.
dbledan is offline   Reply With Quote
Old 02-17-2020, 01:15 AM   #12
Senior Member
Join Date: Apr 2017
Posts: 120
I've had no issues with them. Also like Eastern Marine.
flhtci2006 is offline   Reply With Quote
Old 02-17-2020, 02:15 AM   #13
Senior Member
Join Date: Jul 2017
Location: California
Posts: 7,616
They are great. Good prices and fast shipping.

Have to take some of their advice with a grain of salt though.
babock is offline   Reply With Quote
Old 02-17-2020, 02:17 AM   #14
Retired Old Fart
dward51's Avatar
Join Date: Nov 2018
Location: McDonough, GA
Posts: 915
e-trailer & Amazon are my 2 go-to's. Never had an issue with e-trailer and will absolutely not hesitate to use them again or recommend them. Tweety's in Texas is another good source, but check shipping when comparing between the 3.
Just the 2 of us in a...
2015 Freedom Express 246RKS
2002 GMC Sierra 1500
dward51 is offline   Reply With Quote
Old 02-17-2020, 06:10 AM   #15
Junior Member
Join Date: Oct 2015
Location: Western Maryland
Posts: 25
Ordered from them several times. Never been disappointed. Tech support and videos are outstanding. Prices are competitive.
2017 Chevy 2500HD, 6.0, 4:10 Gears
2019 Flagstaff 26FKBS
Steve52 is offline   Reply With Quote
Old 02-17-2020, 06:20 AM   #16
Mike60's Avatar
Join Date: Jun 2016
Posts: 46
I have purchased from them many times and returned items a few times ( not due to product issues ) they have outstanding customer service. Their videos are very helpful. 2 thumbs up
Mike60 is offline   Reply With Quote
Old 02-17-2020, 06:55 AM   #17
Senior Member
jd50i's Avatar
Join Date: Sep 2013
Location: Maryville, Tn.
Posts: 594
I guess it depends on who you get there, an e-mail from my last experience with etrailer;

Because of the problems I had I knew I would not get the correct parts so I contacted Titan. I have ordered quite a few things from etrailer but never had to talk to the staff there so I have not had a problem until now. Seems to me you have a pretty big problem if I ask for "caliper mounting hardware" and I get brake line 90 degree adapters and almost waste 3 weekends because I could not get the correct hardware from etrailer, I had to go to Titan.

Having said this, the initial problem was Titans for not including the proper hardware, the subsequent fiasco was all on etrailer.
2016 F150 XLT 4X4 SCREW 5.0

2014 Grey Wolf 21RR
jd50i is offline   Reply With Quote
Old 02-17-2020, 07:09 AM   #18
RBDTx's Avatar
Join Date: Sep 2019
Location: Southeast Texas
Posts: 72
I have ordered several times from them, with accurate and prompt delivery.
2020 Rockwood Mini Lite 2109s
2019 Toyota Tundra TRD Pro
RBDTx is offline   Reply With Quote
Old 02-17-2020, 07:17 AM   #19
Senior Member
Join Date: Jul 2018
Posts: 414
I too have had multiple positive experiences with etrailer.

But, look closely at the item status right below the price. That is important to response time.

I had an issue with a power converter I ordered (15 minutes after receipt). Etrailer asked a couple of questions, emailed a return label, and “before the box was cold”, it was sealed and in the hands of a UPS store.
2018 Surveyor 264RKLE
Location depends on weather and state plandemic rules.
Most coincidences are carefully planned
Jeffjeeptj is offline   Reply With Quote
Old 02-17-2020, 03:11 PM   #20
Senior Member
Sammici's Avatar
Join Date: Apr 2019
Location: Augusta
Posts: 177
Excellent company. Loads of good information and videos.
Only problem is I use them for research and then usually find the items on Amazon or Walmart for a better price and faster shipping.
Does that make me bad?
Sammici is offline   Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.

All times are GMT -5. The time now is 07:07 AM.