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Old 02-16-2020, 10:05 AM   #1
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Anyone have experience ordering parts from etrailer.inc? Are they reliable and legitimate?
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Old 02-16-2020, 10:08 AM   #2
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I have only used them twice and are very satisfied . The person I spoke too really knew her stuff !
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Old 02-16-2020, 10:09 AM   #3
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Made many purchases. Great to do business with. Their videos are very helpful also.
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Old 02-16-2020, 10:36 AM   #4
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I have used them for years. Great selection and service. Doubt you would be disappointed.
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Old 02-16-2020, 10:39 AM   #5
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Yup... Great to deal with.


I bought slide awnings from them. Shipped freight. No external damage to package. After opening up, still no external damage that I could see. Once I pulled it out to install, the tube was bent. They replaced it no problem. Sent pics and a new one was on the way within a day or two.


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Old 02-16-2020, 11:47 AM   #6
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Bought WDH from them, they were good. Just make sure you get your order right! After I ordered, I was having reservations about if I had chosen the right model for my needs, and asked if I could cancel the order. Was told shipping costs would be on me. 100 lb hitch. That would have been expensive. Fortunately, everything worked out well and I used the hitch.
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Old 02-16-2020, 11:59 AM   #7
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I’ve bought from them multiple times and was always satisfied. Their reviews, both customer reviews and their own videos are very helpful.

Customer service is fantastic. I had a question and emailed them. Their response was prompt and accurate. A day later I received an e-mail from the responders supervisor asking if the answer was helpful and complete. I also received emails after receiving a product asking if everything met expectations.

The only complaint, and it isn’t really a complaint at all, is shipping is a little slower than Amazon. In the days of 1 or 2 day delivery from Prime, I find myself wondering where my package is after a couple of days. Again, not a complaint, I’m just spoiled.

I would definitely buy from e-trailer again.
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Old 02-16-2020, 12:10 PM   #8
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They are one of the BEST parts suppliers on the net! They know their products and they don't sell Junk! Shipping is Fast,and if there is a problem with your order because of a supplier to them they will Email you and have a solution for you to ponder! I wish there were More Companies like them and the employees speak English! Youroo!!
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Old 02-16-2020, 09:32 PM   #9
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100% recommend them! I've purchased way too much stuff from them.
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Old 02-16-2020, 10:07 PM   #10
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Ordered a number of times... always perfect service. I even went through a huge pain in the butt return (4 separate packages at 70lbs each) that was entirely my fault/choice. They handled it beautifully and took more responsibility than I asked them for.
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Old 02-17-2020, 12:57 AM   #11
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Bought many things from them. They are close to me so shipping is quick when items are in stock. I got my blueox swaypro, bike racks, some lights, and propane parts.It is very helpful if you call them but ordering online works too. I have done both.

If things are not in stock then don't expect any communication. I have waited months for out of stock items and never got any information until it shipped. They did manage to lose my bike rack in their warehouse....it was in stock. Printed the label but somehow FedEx didn't pick it up for 5 days.

They are very helpful both via email and on the phone. I have done both and have been happy.
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Old 02-17-2020, 01:15 AM   #12
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I've had no issues with them. Also like Eastern Marine.
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Old 02-17-2020, 02:15 AM   #13
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They are great. Good prices and fast shipping.

Have to take some of their advice with a grain of salt though.
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Old 02-17-2020, 02:17 AM   #14
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e-trailer & Amazon are my 2 go-to's. Never had an issue with e-trailer and will absolutely not hesitate to use them again or recommend them. Tweety's in Texas is another good source, but check shipping when comparing between the 3.
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Old 02-17-2020, 06:10 AM   #15
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Ordered from them several times. Never been disappointed. Tech support and videos are outstanding. Prices are competitive.
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Old 02-17-2020, 06:20 AM   #16
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I have purchased from them many times and returned items a few times ( not due to product issues ) they have outstanding customer service. Their videos are very helpful. 2 thumbs up
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Old 02-17-2020, 06:55 AM   #17
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I guess it depends on who you get there, an e-mail from my last experience with etrailer;


Because of the problems I had I knew I would not get the correct parts so I contacted Titan. I have ordered quite a few things from etrailer but never had to talk to the staff there so I have not had a problem until now. Seems to me you have a pretty big problem if I ask for "caliper mounting hardware" and I get brake line 90 degree adapters and almost waste 3 weekends because I could not get the correct hardware from etrailer, I had to go to Titan.

Having said this, the initial problem was Titans for not including the proper hardware, the subsequent fiasco was all on etrailer.
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Old 02-17-2020, 07:09 AM   #18
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I have ordered several times from them, with accurate and prompt delivery.
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Old 02-17-2020, 07:17 AM   #19
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I too have had multiple positive experiences with etrailer.

But, look closely at the item status right below the price. That is important to response time.

I had an issue with a power converter I ordered (15 minutes after receipt). Etrailer asked a couple of questions, emailed a return label, and “before the box was cold”, it was sealed and in the hands of a UPS store.
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Old 02-17-2020, 03:11 PM   #20
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Excellent company. Loads of good information and videos.
Only problem is I use them for research and then usually find the items on Amazon or Walmart for a better price and faster shipping.
Does that make me bad?
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