I purchased a Real-Lite 1604 SS Palomino truck camper built by Forest River, and the right-hand side lift has gone out....after a month of use. This renders the unit inoperable or at the very least a potential danger to users as the roof could collapse or fail on to an occupant of the camper. I suspect moisture has caused this as there is rust dripping out of the unit.
There is ample evidence to indicate a design flaw in the unit or at the very least a manufacturing issue regarding weatherproofing the unit(s) actuator arms and motors.
What is concerning is that not a single location given to me by Forest River will do warranty work for them in my area. They sent me a list (I'm in the San Diego area) and then said I was on my own. After reporting back to them that the entire list refused the work they said I need to find a mobile RV tech. I have yet to find a mobile tech to work on the unit or accept parts. I have asked for the part and they have indicated that they can't ship me a replacement part because of "liability issues". The part replacement is literally 2 bolts and a plug back into the unit. I can easily and safely repair the unit with the proper parts.
The warranty manager Jerald Summey <JSummey@forestriverinc.com> and the customer relations manager Michael Locke <email@example.com> have not been helpful beyond sending the list of places that don't do warranty work.
I am now making payments on a camper that I can not use because of Forest Rivers' failure to provide parts or to back up their warranty. This issue seems far-reaching and across the board for Forest River products that utilize linear actuators.