Negative: Forest River Warranty Department (if they really have one)

[dsherman26]

Originally Posted by Iwritecode

If you found it during your walk-through, why is it being fixed under warranty?

It should've been fixed before you gave them any money.

I guess I don't understand your question. Warranties cover defects, don't they? The dealer has been great to deal with, I'm not trying to give them a hard time because the manufacturers have lousy quality control. In our case, we had a trip coming up the following weekend that had been booked long before we bought the new one, and we were fortunate that the dealer was able to order one and get it in sooner than they originally expected. What was I supposed to do, say, "Nope, I'm not taking it home today, go swap the plates back onto my trade, and even though we cleaned and prepped our trade and we're eager to use our new unit, you have to fix the little hole in the screen first"? It's a little hole in the screen, not a showstopper. Understandably, the dealer is probably frustrated by people who may be less patient than I who have more urgent problems than a little hole in the screen.


I just expect the manufacturer to fix their defects, that's all. I'm OK with living with a relatively minor problem that needs a replacement part until the dealer can put out the bigger fires first, just hoping I'm not de-winterizing it next year and still waiting for a new screen.

[Reverse_snowbird]

Originally Posted by dsherman26

I just expect the manufacturer to fix their defects, that's all. I'm OK with living with a relatively minor problem that needs a replacement part until the dealer can put out the bigger fires first, just hoping I'm not de-winterizing it next year and still waiting for a new screen.

The dealer is the one who get the authorization to make the repairs and orders the parts. It's possible that the 'supply chain' doesn't have the replacement parts or the dealer hasn't ordered the parts because it's a 'relatively minor problem'.

Considering a friend waited almost 8 months for a replacement heater for his car, you just might be waiting until de-winterizing next year. It's not fair to blame either the manufacturer or the dealer until you find out where the holdup is on your screen.

[Iwritecode]

Originally Posted by dsherman26

What was I supposed to do, say, "Nope, I'm not taking it home today, go swap the plates back onto my trade, and even though we cleaned and prepped our trade and we're eager to use our new unit, you have to fix the little hole in the screen first"?

I've read plenty of horror stories of people that pay for their trailer and then have it sit on the lot for months waiting for a repair because they did come across a "show-stopper" but they already paid their money.

Dealers are much more motivated to fix any problems before they have your money vs. after. Just saying...

I'm not entirely sure blaming the QA at the factory is entirely fair either. The hole could have come from anywhere. Including while in transit being delivered long after it left the factory.

[dsherman26]

Took a while, but FR finally sent a new screen and spline, and I replaced it myself. Wife's happy that it's finally fixed, even if I was the one having to do the labor.



No doubt the dealer would have been motivated if they didn't have our money, but since we put a deposit on it at the RV show and the unit we saw there was already sold and not the one we were getting, that was not really possible. They also had us sign the papers before the walk-through, so again, not really possible.

[FLJeff]

I bought a new 2022 Ozark TT and I think Stevie Wonder did the potable plumbing. I have been fixing leaks since the second day after purchase. Calling Ozark is pointless. They don’t even call me back. Camping World has been worthless too. They just agree that FR Ozark has had issues. Funny they didn’t say that the day I bought it. Garbage customer service

[5picker]

Originally Posted by FLJeff

I bought a new 2022 Ozark TT and I think Stevie Wonder did the potable plumbing. I have been fixing leaks since the second day after purchase. Calling Ozark is pointless. They don’t even call me back. Camping World has been worthless too. They just agree that FR Ozark has had issues. Funny they didn’t say that the day I bought it. Garbage customer service

Welcome to the forum, I see it is your 1st post.

I'm sorry your 1st post was to complain instead of discuss any enjoyment you have from being a R/Ver. After all... that's why we buy them, for enjoyment.

You may want to post what you did to fix your leaks so others can take advantage of your efforts.

[frankhaas]

Originally Posted by 5picker

Welcome to the forum, I see it is your 1st post.

I'm sorry your 1st post was to complain instead of discuss any enjoyment you have from being a R/Ver. After all... that's why we buy them, for enjoyment.

You may want to post what you did to fix your leaks so others can take advantage of your efforts.

Goshen Warranty, 1803 Century Drive, Goshen 46528 Phone (574) 534-3167 PLANT 9
Product Warranty Administrator E-mail Phone # Fax #
Indiana Built Salem FSX Wildwood
FSX (Short VIN
SMY/SMG & WDY/WDG) Matt Ferm mferm@forestriverinc.com (574) 537-1257 ext 10928 (574) 534-0541
Indiana Built Salem Cruise Lite
Wildwood X-Lite (Short
VIN SM7 & WD7) Dave Vandermolen dvandermolen@forestriverinc.com (574) 534-1250 ext 10922 (574) 534-0541
Indiana Built Salem/Wildwood
(Short VIN SMA & WDA) Wyatt Jones wjones@forestriverinc.com (574) 535-2503 ext 10936 (574) 534-0541
Indiana Built Salem/Wildwood
(Short VIN SM8 & WD8) Terry Milarczyk tmilarczyk@forestriverinc.com (574) 535-2005 ext 10921 (574) 534-0541
Indiana Built Salem Villa Estate,
Grand Villa, Villa Classic /Wildwood
Lodge, Grand Lodge, DLX SRV
(Short VIN SMM & WDM) Jeff Harvey jharvey@forestriverinc.com (574) 537-1175 ext 10923 (574) 534-0541
Indiana Built Salem Hemisphere /
Wildwood Heritage Glen (Short
VIN SBU & WBU) Miranda Blackburn mblackburn@forestriverinc.com (574) 533-2165 ext 10919 (574) 534-0541
Indiana Built Salem / Hemisphere Tara Maisonneuve (RETAIL ONLY) tmaisonneuve@forestriverinc.com (574) 534-1251 ext 10920 (574) 534-0541
Indiana Built Wildwood / Heritage
Glen Tony Hufnagle (RETAIL ONLY) thufnagle@forestriverinc.com (574) 535-2501 ext 10927 (574) 534-0541
Goshen Part, 1803 Century Drive, Goshen 46528 Phone (574) 534-3167 PLANT 9
Product Parts Administrator E-mail Phone # Fax #
Indiana Built Salem (East) Jeannie Petry jpetry@forestriverinc.com (574) 534-5809 ext 10913 (574) 343-5914
Indiana Built Salem (West) Scott Baker slbaker@forestriverinc.com (574) 534-6841 ext 10912 (574) 534-0541
FSX - Salem & Wildwood April Bernth
abernth@forestriverinc.com
fsxparts@forestriverinc.com (574) 535-2524 ext 10947 (574) 343-5914
Indiana Built Wildwood (East) Mike Stratton mstratton@forestriverinc.com (574) 534-4476 ext 10909 (574) 534-0541
Indiana Built Wildwood (West) Jenna Steiner jsteiner@forestriverinc.com (574) 537-8369 ext 10905 (574) 534-0541

[frankhaas]

Originally Posted by TimW

Trying to reach FR warranty department, even with the dealer phone number given to me, is impossible. You always get an answering machine. They never call back. Between them and the disorganized dealership I waited months before finally using my insurance to get the repair done ($500 deductible). OK rant over. If anybody has a phone number with a real person answering perhaps help us all by posting it. Thank you.

Hey Tim,
Did you find the FR sticker in a kitchen cabinet on the back wall?
Try 800-939-2806
Try 888-765-2297

[frankhaas]

Originally Posted by frankhaas

Goshen Warranty, 1803 Century Drive, Goshen 46528 Phone (574) 534-3167 PLANT 9
Product Warranty Administrator E-mail Phone # Fax #
Indiana Built Salem FSX Wildwood
FSX (Short VIN
SMY/SMG & WDY/WDG) Matt Ferm mferm@forestriverinc.com (574) 537-1257 ext 10928 (574) 534-0541
Indiana Built Salem Cruise Lite
Wildwood X-Lite (Short
VIN SM7 & WD7) Dave Vandermolen dvandermolen@forestriverinc.com (574) 534-1250 ext 10922 (574) 534-0541
Indiana Built Salem/Wildwood
(Short VIN SMA & WDA) Wyatt Jones wjones@forestriverinc.com (574) 535-2503 ext 10936 (574) 534-0541
Indiana Built Salem/Wildwood
(Short VIN SM8 & WD8) Terry Milarczyk tmilarczyk@forestriverinc.com (574) 535-2005 ext 10921 (574) 534-0541
Indiana Built Salem Villa Estate,
Grand Villa, Villa Classic /Wildwood
Lodge, Grand Lodge, DLX SRV
(Short VIN SMM & WDM) Jeff Harvey jharvey@forestriverinc.com (574) 537-1175 ext 10923 (574) 534-0541
Indiana Built Salem Hemisphere /
Wildwood Heritage Glen (Short
VIN SBU & WBU) Miranda Blackburn mblackburn@forestriverinc.com (574) 533-2165 ext 10919 (574) 534-0541
Indiana Built Salem / Hemisphere Tara Maisonneuve (RETAIL ONLY) tmaisonneuve@forestriverinc.com (574) 534-1251 ext 10920 (574) 534-0541
Indiana Built Wildwood / Heritage
Glen Tony Hufnagle (RETAIL ONLY) thufnagle@forestriverinc.com (574) 535-2501 ext 10927 (574) 534-0541
Goshen Part, 1803 Century Drive, Goshen 46528 Phone (574) 534-3167 PLANT 9
Product Parts Administrator E-mail Phone # Fax #
Indiana Built Salem (East) Jeannie Petry jpetry@forestriverinc.com (574) 534-5809 ext 10913 (574) 343-5914
Indiana Built Salem (West) Scott Baker slbaker@forestriverinc.com (574) 534-6841 ext 10912 (574) 534-0541
FSX - Salem & Wildwood April Bernth
abernth@forestriverinc.com
fsxparts@forestriverinc.com (574) 535-2524 ext 10947 (574) 343-5914
Indiana Built Wildwood (East) Mike Stratton mstratton@forestriverinc.com (574) 534-4476 ext 10909 (574) 534-0541
Indiana Built Wildwood (West) Jenna Steiner jsteiner@forestriverinc.com (574) 537-8369 ext 10905 (574) 534-0541

Did you find the FR sticker in a kitchen cabinet on the back wall?
Try 800-939-2806
Try 888-765-2297