Positive: Truck System Technologies Customer Service

[BarryD0706]

Well, I did it. I dropped my TST 507 display on the concrete. (Carrying it around as you install the tire sensors is not a good idea I've decided.) When I picked it up, I discovered that the right half of the display wasn't working anymore. It was only 7 months old at this point. I was very sad.

I called TST to find out how much just the display unit would cost. I told them I had dropped mine on the concrete. I was told "No problem. You're still in warranty. Just send in that unit and we'll send you another one."

I tried to argue, pointing out (the obvious) that this was not a defect, that I had dropped it. I sent it in as requested (on a Wednesday). On the following Tuesday, I had a refurbished unit in my mail box! It works good as new.

I don't know how folks that are buying other systems would make out with this kind of problem, but I can't imagine better customer service than I received from Truck System Technologies.

[OldCoot]

They have been fantastic to work with, I ordered the non-replaceable battery sensor unit by mistake and called 2 months later to price an upgrade. Lady said send the whole unit back. Furnished her a tracking no. and 2 days later had a new 507 unit free of charge. Just can't beat them for service.