I thought I'd provide an update now that my situation has been resolved. I filed a warranty claim for this issue through RV Wholesaler's website back in August. I never heard anything back throughout the fall and winter, so I followed up again in February. This time, Brad at RVW responded to the claim and called my local Camping World on my behalf to arrange for me to drop my trailer there. He also greased the skids ahead of time directly with Forest River corporate so that they knew the claim was coming -- very impressive.
About a week after dropping off the trailer at CW I get a call saying it's done. The original plan (according to Brad) was that the entire cabinet where the strut is mounted would be replaced. However, the service guys at Camping World were able to rebuild / repair the cabinet as well as install additional bracing to prevent recurrence.
I have to say, the repair was top notch -- my wife actually thought they DID replace the cabinet! And the bracing is outstanding -- I have no doubt that the strut mounts will outlast the rest of the trailer!
Anyway, after my initial disappointment in the poor design / quality of the Murphy bed mount as well as the initial lack of response from RVW, I couldn't be happier with the end result.
2012 Rockwood 2306
2007 Honda Ridgeline tow vehicle with Equal-i-zer and Prodigy P2