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Old 05-27-2013, 09:44 AM   #21
Join Date: Apr 2011
Posts: 73
Originally Posted by katss View Post
We have two independent slides, one on a pulley system, and one on a hydraulics system, and both failed over the weekend. It took us over an hour to manually crank in each slide.

We have tried multiple times talking to someone at Forest River but no one will return our calls. Last time we had any issues we were told not to have ANY dealer do repair work until warranty had approved this.

Does anyone here have any advice.... we would like to use our trailer this summer again...

Katss - sorry to hear about your slide issues. Your Thunderbolt should've come with a one year roadside assistance that could help out in this situation since the US manufacturers are closed as of last Friday afternoon. Dealers are not required to service any unit that was not purchased from them but its our hope that they would help out. Your selling dealer should be taking care of you and working with Forest River not having you do it directly. The XLR warranty department will be open starting tomorrow morning at 8:00am.
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