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01-09-2015, 01:47 PM
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#1
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Member
Join Date: Dec 2014
Posts: 47
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No response from customer service
I have a brand new 2015 Forester 2861. On my first outing last week, I noted that on level highway and road, it pulls rather strongly to the right. The steering also seems "loose" in that it wanders back and forth in the lane, requiring constant correction. Tires are inflated properly and the load is average and well-distributed.
I've sent two emails and made a phone call (left voicemail) to Forest River to find out who to take it to to get this addressed. So far three days and no response to anything. I am VERY annoyed at this lack of customer service.
First - anyone have any input or personal experience with these steering findings?
Second - who do It take it to for this kind of warranty work? I'm quite far from my RV dealer. Do I take it to a closer "authorized" Forest RiverRV dealer or to a Ford repair facility (E-450)? How about another local shop that specializes in tires, alignment, etc for trucks and commercial vehicles (have great RV experience and reviews). I want to make sure it's covered by warranty and that they know what they're doing in this area?
Third - If FR is reading this, please get on the ball with your support! Extremely unhappy new customer.
Thanks,
Russ
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01-09-2015, 07:49 PM
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#2
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Senior Member
Join Date: Mar 2013
Location: Yorkton, Sk. Canada
Posts: 144
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I would try taking to a Ford dealer for that issue.
kdcamper
Sent from my iPad using Forest River Forums
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01-09-2015, 07:53 PM
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#3
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Senior Member
Join Date: Nov 2013
Location: Seaford, De
Posts: 2,377
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I agree. It's on a Ford chassis, so any issues there would have to be done at a Ford dealer, whether you take it there or the RV dealer takes it there for you.
__________________
David & Lynn 2014 Coachmen Chaparral Signature 327 RLKS 2016 Ford F350 Lariat CC Dually
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01-09-2015, 08:14 PM
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#4
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Senior Member
Join Date: Dec 2014
Location: St Simons Island, GA
Posts: 1,234
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Forest River Reply
If you get a reply from Forest River, you should consider yourself lucky. So has been my personal experience. I'm out of warranty so I'm the new red headed step child in their fold. Good Luck!!
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01-09-2015, 08:56 PM
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#5
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Member
Join Date: Dec 2014
Posts: 47
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Thanks all.
Forest River -I know you watch these forums. I have right in front of me this very nice welcome letter I got in the mail from you a couple of weeks ago. Thank you so much for your purchase and please contact us should you have any questions. So far, just empty words.
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01-09-2015, 09:06 PM
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#6
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,561
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Quote:
Originally Posted by Russmd
Thanks all.
Forest River -I know you watch these forums.
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Are you sure? I've read here several times that they do not. We had a "factory man" as a member here but he moved to another company and I've seen nothing from a replacement.
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69
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01-09-2015, 09:31 PM
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#7
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,798
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Quote:
Originally Posted by Russmd
Thanks all.
Forest River -I know you watch these forums. I have right in front of me this very nice welcome letter I got in the mail from you a couple of weeks ago. Thank you so much for your purchase and please contact us should you have any questions. So far, just empty words.
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please inform us on how you know FR watches these forums.
we have a 2 or 3 reps that are members here, but that's a personal choice.
never seen any evidence or corporate statement that they "watch" this forum.
Remember what's at the bottom of every page here:
DISCLAIMER:"ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions."
Why haven't you enlisted your dealer in helping you out, by finding another FR dealer or Ford dealer to sort out the problem? that's where you should start first, they're the ones that you paid for the RV.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-09-2015, 09:33 PM
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#8
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Senior Member
Join Date: Jan 2012
Location: Western New York
Posts: 1,331
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Remember this is not a Forest River corporate forum. It is not connected with them.
__________________
2014 Coachmen Pursuit 31BDP
2016 Ford C-Max Energi
1987 Chrysler LeBaron Convertible
FROG Member
FMCA Member #F438633 - Good Sam Life Member
Coachmens Owners Group Member
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01-09-2015, 09:53 PM
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#9
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Senior Member
Join Date: Apr 2012
Location: West Michigan/Fort Myers
Posts: 3,927
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Russmd
I don't want to be a ***** but your dealer did a lousy job of getting you ready to own a MH. All chassis and drivetrain are taken care of by ford. If it's tires go to a dealer that carries the brand. Also get e mails and phone numbers from fellow owners so you can contact FR directly.
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01-09-2015, 10:28 PM
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#10
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Senior Member
Join Date: Oct 2014
Location: Central Florida
Posts: 599
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Forest River
Go to the new Forest River website and look up the type of rv you own and then go to contacts and you will find your customer service reps phone #. I called Mon and this afternoon and was called back within an hour, and they are very helpfull.
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01-10-2015, 12:59 AM
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#11
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Member
Join Date: Dec 2014
Posts: 47
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Thanks for all your input. I guess I had assumed they keep an eye on the forums as I've occasionally seen responses from some of their tech people. My error.
And you are correct Phil 57, my dealer walk-around was absolutely terrible (Mike Thompson RV in Colton, CA). Guy was not very familiar with my type of coach and gave vague, general information. Missed a lot of specifics. Very disappointed.
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01-10-2015, 01:18 AM
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#12
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Site Team
Join Date: Mar 2011
Posts: 10,447
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Quote:
Originally Posted by Russmd
Thanks for all your input. I guess I had assumed they keep an eye on the forums as I've occasionally seen responses from some of their tech people. My error.
And you are correct Phil 57, my dealer walk-around was absolutely terrible (Mike Thompson RV in Colton, CA). Guy was not very familiar with my type of coach and gave vague, general information. Missed a lot of specifics. Very disappointed.
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That dealership lost my brother & sister-in-law's business and later on also mine.
__________________
Great choice for "Living within my means" and camping for one...
Formerly owned 2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
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01-10-2015, 01:20 AM
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#13
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,798
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Well, having been to Mike Thompson in Colton and having read so many negative reviews about them on various RV forums, I can believe your experience.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-10-2015, 08:35 AM
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#14
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Member
Join Date: Sep 2012
Location: Hershey,Pa
Posts: 62
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Get an alinement done as soon as possible. FR will cover it if it is completed within the first 90 days of ownership. I would suggest taking it to a place like Cummings Coach Care, if you take it to a Ford dealership the alignment will be done to the specifications of the truck chassis not the motorhome. Whoever you take it to ask them if they have the Forest River specifications for the wheel alignment. Also you might want to think about getting a heavy duty sway bar installed .
Sent from my iPad using Forest River Forums
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01-10-2015, 12:53 PM
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#15
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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Quote:
Originally Posted by poppytoymaker
Go to the new Forest River website and look up the type of rv you own and then go to contacts and you will find your customer service reps phone #. I called Mon and this afternoon and was called back within an hour, and they are very helpfull.
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Russmd, Forest River RV Contact Us - Forest River, Inc. is the link to which Poppytoymaker is referring.
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01-10-2015, 12:57 PM
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#16
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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No response from customer service
Quote:
Originally Posted by F.R.O.G.
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*Unless that brand has its own website or was acquired after a certain date. Then you have to go there instead.
__________________
Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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01-10-2015, 02:48 PM
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#17
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Member
Join Date: Dec 2013
Location: Beautiful California
Posts: 93
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Quote:
Originally Posted by Russmd
Thanks for all your input. I guess I had assumed they keep an eye on the forums as I've occasionally seen responses from some of their tech people. My error.
And you are correct Phil 57, my dealer walk-around was absolutely terrible (Mike Thompson RV in Colton, CA). Guy was not very familiar with my type of coach and gave vague, general information. Missed a lot of specifics. Very disappointed.
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I bought my Georgetown XL from Mike Thompson RV in Santa Fe Springs, Ca and I can tell you that they lied to me about ordering parts from Forest River. I personally contacted Forest River via phone and was told the parts were never ordered. I had other complaints about them that I will not bore you with. I sent letters to Mike Thompson's home, business address and to their managers attempting to get help and I can say I will never go back to them.
As far as Forest River is concerned, I believe they should be monitoring this forum as a way to judge whether they are doing a good job in public relations and as a way to better their product. If they are not monitoring this forum, they should be. That's my opinion and if I owned a business, I certainly would be.
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01-10-2015, 03:19 PM
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#18
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Member
Join Date: Jan 2015
Posts: 37
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I have a new 2015 2300 Sunseeker. I questioned the tire pressures listed on doorsill and was told that was proper. It's not. The pressures are for the apsolute max load. My steering felt weird which caused me to ask. Have you weighed your rig? Go to the tire manufacrurers website to get the appropiate tire pressures for your current tire load. The tire pressure listed for my front tire is 75 PSI. Present weight requires 45 PSI. Overinflation makes your footprint round instead of flat. I have not been able to weigh my rig yet so this is just an opinion at this time, not a fact. I will know before my next trip. Good luck..
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01-10-2015, 03:33 PM
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#19
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Senior Member
Join Date: Sep 2013
Location: Idaho
Posts: 9,839
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Quote:
Originally Posted by GerryW
I have a new 2015 2300 Sunseeker. I questioned the tire pressures listed on doorsill and was told that was proper. It's not. The pressures are for the apsolute max load. My steering felt weird which caused me to ask. Have you weighed your rig? Go to the tire manufacrurers website to get the appropiate tire pressures for your current tire load. The tire pressure listed for my front tire is 75 PSI. Present weight requires 45 PSI. Overinflation makes your footprint round instead of flat. I have not been able to weigh my rig yet so this is just an opinion at this time, not a fact. I will know before my next trip. Good luck..
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Under inflation is one of the leading causes for premature tire failure.
By your own numbers you are now 30 PSI per tire under the manufacture's spec's, this could cause your tire warranty to be canceled or revoked.
The PSI chart is what you should be following not the amount your rig weighs at any given time.
I would never run steering tires under inflated, in a hard sharp turn the bead could break loose from the rim and could cause you to loose control.
__________________
2016 F350 6.7L LB CC Reese 28K 2014 Chaparral Lite 266sab
"Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety." 2014 19 days camping 2015 17 days camping201620 days camping
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01-10-2015, 03:46 PM
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#20
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Member
Join Date: Jan 2015
Posts: 37
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So you are saying you keep the same tire pressure in your truck whether it's loaded or not? According to Ford Help Line the pressures listed are for a GVWR of 12500 lbs. If my rig weighs less (about 10000 lbs) then it seems to me that the tire load is less and so should the pressure. I keep reading (over 18 years) to weigh my vechicle and then inflate tires accordingly. I can certainly entertain opinions from experience..
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