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Old 03-15-2016, 06:51 PM   #1
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Problems with my NEW Work and Play....

Just did the very first trip with my 2015 W&P 25CB. 2800 miles of towing MN, IA, MO, OK, TX, and LA. 20 days of use.

Had to replace an O-ring in the kitchen faucet.

Yup, that's it. Only thing wrong with it!
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Old 03-15-2016, 07:16 PM   #2
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Ha ha... I was prepared to read a giant rant. Glad the trailer is performing well. Enjoy.
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Old 03-15-2016, 08:13 PM   #3
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Get it replaced under warranty? I mean holy cow you must be out at least 20 cents!

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Old 03-15-2016, 08:35 PM   #4
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Quote:
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Get it replaced under warranty? I mean holy cow you must be out at least 20 cents!

Aaron
53 cents to be exact!
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Old 03-16-2016, 05:43 AM   #5
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53 cents to be exact!
I hope you file for reimbursement!

Reminds of a refund check I got from somewhere the other day for $0.12... got to balance them books.

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Old 03-16-2016, 06:20 AM   #6
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I have a "paycheck" for 35 cents! Kept it just because.
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Old 03-16-2016, 07:12 AM   #7
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Great to hear ya had a great trip with a little problem. Later RJD
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Old 03-16-2016, 02:15 PM   #8
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Good on you. Glad you had no problems.
Good thing you didn't take it in for a warranty claim. They would have had to have the service mgr and 3 techs look at the O ring to determine if in fact it was faulty.
Then have to contact FR to get authorization to fix or replace the O ring. Probably have to wait 2-3 weeks to get approval, but then find out dealer has to send O ring back to FR for them to determine it was faulty.
3 weeks later O ring is found to be faulty, and attempt to order new one from manuf., but find out it's on back order. But, due in any day.
2 weeks later O ring is finally sent to dealer, and when it comes in, it's found that they sent the wrong one!!!
Reordered, and it comes in , but, dealer is now back logged and can't get to your rig for 4-6 weeks, but dealer wants you to leave it in case "a repair window" becomes available.
Finally, they contact you and tell you everything is fixed, come get your baby.
You get there and do a quick test, and sure enough, the O ring has been replaced. But, tech who repaired it cross threaded the fitting when replacing the O ring.
Now you have to start all over.
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Old 03-16-2016, 08:49 PM   #9
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grumpy0374, Sounds like you've been there and done that!
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Old 03-17-2016, 06:50 AM   #10
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grumpy0374, Sounds like you've been there and done that!
No, thankfully my Lexi is out of warranty, and I've never had the pleasure of dealing with a dealer for service. Have been able to fix/repair all of the stuff that happens.
But if I ever need repair, my neighbor has an 8 year old son to whom he gave one of those kid type Craftsman tool kits. I'd probably call him first
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