RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 08-07-2012, 08:58 AM   #1
Member
 
Triathletedave's Avatar
 
Join Date: Aug 2011
Location: Calgary
Posts: 95
Angry Sliding door off the rails

I own a 2012 Surveyor SV-294 with a sliding pocket door to separate the quad bunk area from the living area. Over the past few trips, I have noticed that the rear edge of the door will come completely off of the rail if it is opened too wide, or gets bumped when it is in the fully open position. The most recent incident happened just a single day after the warranty expired!!

Has anyone else had this problem? If so, is there an easy fix? We leave on a 2 week trip in a couple of days, and I won't have time to get it to the dealer. I'm not sure of:

1) how to get the rear wheels back up onto the track; and,

2) How to prevent this from happening again.

Any thoughts, or am I stuck taking it back to the dealer? Maybe I should just remove the door until I can get it back to the dealer.
__________________
Dave & Jill
2012 Ford F-150 EcoBoost
2012 Surveyor SV-294
2 kids, one dog (a Golden)
Let's go camping!
Triathletedave is offline   Reply With Quote
Old 08-07-2012, 10:17 AM   #2
Senior Member
 
Join Date: Sep 2010
Location: Bracey Va, At Lake Gaston
Posts: 180
Don't know if yours is like mine but I have 2 sliding doors for the bedroom. one kept falling during travel. the inside edge would fall off. I found by taking down the wood trim on top I could access the rollers Each roller has a plastic lock that turn to lock the door on the roller.This particular one kept turning during travel and dropping that edge of the door.I was able to lock it and apply hot glue to it and it has never fallen again.
__________________
Bill And Theresa Perry, At Lake Gaston
2004 R Vision Trail Lite
2003 F 150 Super crew with 5.4 Tow package
bill and theresa is offline   Reply With Quote
Old 08-07-2012, 11:03 AM   #3
Member
 
Triathletedave's Avatar
 
Join Date: Aug 2011
Location: Calgary
Posts: 95
Quote:
Originally Posted by bill and theresa View Post
Don't know if yours is like mine but I have 2 sliding doors for the bedroom. one kept falling during travel. the inside edge would fall off. I found by taking down the wood trim on top I could access the rollers Each roller has a plastic lock that turn to lock the door on the roller.This particular one kept turning during travel and dropping that edge of the door.I was able to lock it and apply hot glue to it and it has never fallen again.
Unfortunately, that is not the case with ours. On our sliding door, the wheels remain attached to the door, but fall throug a gap in the metal rail at the back side of the rail (inside the wall). the front wheels are fine, but the rear wheels keep falling through. My arm is not skinny enough to reach all the way into the wall cavity to slide the wheels back into the track. Not sure what else I can do at this point.
__________________
Dave & Jill
2012 Ford F-150 EcoBoost
2012 Surveyor SV-294
2 kids, one dog (a Golden)
Let's go camping!
Triathletedave is offline   Reply With Quote
Old 08-07-2012, 12:11 PM   #4
Member
 
Join Date: Dec 2010
Location: Bedford, IN
Posts: 41
I had same problem but keep the plastic lock in place by using a plastic wire tie around lock and trimmed excess. Works ok.
Chicken Legs is offline   Reply With Quote
Old 08-08-2012, 08:55 AM   #5
Member
 
Triathletedave's Avatar
 
Join Date: Aug 2011
Location: Calgary
Posts: 95
I took a few pictures of the door this morning. As the pictures show, the wheels are still attached to the door, but the rear wheelset has come out of the rail. There is no way for me to reach into the opening to re-align and slip the wheels back into the rail. I think I'm stuck going back to the dealer.
Attached Thumbnails
Click image for larger version

Name:	door1.jpg
Views:	191
Size:	36.0 KB
ID:	17680   Click image for larger version

Name:	door3.jpg
Views:	173
Size:	31.0 KB
ID:	17681   Click image for larger version

Name:	door4.jpg
Views:	182
Size:	35.2 KB
ID:	17682  
__________________
Dave & Jill
2012 Ford F-150 EcoBoost
2012 Surveyor SV-294
2 kids, one dog (a Golden)
Let's go camping!
Triathletedave is offline   Reply With Quote
Old 08-08-2012, 09:05 AM   #6
Senior Member
 
caper's Avatar
 
Join Date: Jul 2010
Posts: 1,992
The rear wheels look bent. Our have fallen off because the stop would be bumped off the track while traveling. I used the awning hook too get the wheels back on the track. You will need to reinstall the stop at the back end of the rail or the door will keep falling off. You can purchase new stops at your local hardware store. The stops are the same as used in pocket doors in a house. It is hard to do but can be done if you take your time.
__________________
Terry and Janet
2008 3001W Windjammer
2007 Ford F150
caper is offline   Reply With Quote
Old 08-08-2012, 09:09 AM   #7
Member
 
Triathletedave's Avatar
 
Join Date: Aug 2011
Location: Calgary
Posts: 95
I'll bet you're right. The end stop must have been loose and got pushed off when it was bumped. I'll have to remove the door first, but that looks easy. The hard part will be re-mounting the rear wheels and then mounting and securing the new stop.

Know anyone with super long and skinny arms??
__________________
Dave & Jill
2012 Ford F-150 EcoBoost
2012 Surveyor SV-294
2 kids, one dog (a Golden)
Let's go camping!
Triathletedave is offline   Reply With Quote
Old 08-08-2012, 02:35 PM   #8
Member
 
Triathletedave's Avatar
 
Join Date: Aug 2011
Location: Calgary
Posts: 95
Just heard from Forest River (Surveyor Warranty). They denied the warranty because they claim that it could not be a manufacturer defect, even though this happened within the warranty period. Since the rollers did not 'fall apart', they say it is not a defect. WTF!! If the 'end stop' inside the wall fell apart, isn't that the same thing?

Does anyone have a contact name and number for someone at Forest River who can handle this properly. I am seriously disappointed with the service level I've received so far.
__________________
Dave & Jill
2012 Ford F-150 EcoBoost
2012 Surveyor SV-294
2 kids, one dog (a Golden)
Let's go camping!
Triathletedave is offline   Reply With Quote
Old 08-09-2012, 08:29 AM   #9
Member
 
Triathletedave's Avatar
 
Join Date: Aug 2011
Location: Calgary
Posts: 95
Update:

I took the door out, and used a flashlight to see if the 'end-stop' had come off of the rail. Turns out there never was an end-stop installed. Someone had just stuck a finishing nail past the end of the track to keep the wheels from falling out! When the nail fell out, there was nothing to stop the rollers from coming right out of the track.

I had to put in a proper end-stop after I got the wheels back in the track. It was very tricky, but I got it done.

I am SO disappointed with the quality standards of Forest River, and the very quick dismissal of our warranty claim. I was hoping for a well built product and strong customer support, but have been sorely disappointed in both so far. I just hope that nothing else goes wrong with our unit.
__________________
Dave & Jill
2012 Ford F-150 EcoBoost
2012 Surveyor SV-294
2 kids, one dog (a Golden)
Let's go camping!
Triathletedave is offline   Reply With Quote
Old 09-29-2012, 08:01 PM   #10
Member
 
Join Date: Sep 2012
Location: Maryland
Posts: 40
I just joined and noticed your issue. I had the same issue recently with my 2010 Surveyor 294. Here is how I finally fixed it:
  • removed the door (the remaining roller easily disconnects from the door).
  • leave the track alone.
  • removed the door's offending roller and mount (2 screws) and repositioned the mount approx 1" towards the center of the door.
  • with a short broom handle with a hole in the end (or equivalent), placed the roller back in the track. I stuffed the hole with aluminum foil to cinch the roller tight before I reached in.
  • bring the rollers into the open doorway, line them up with the door roller mounts and re-attach.
surv294 is offline   Reply With Quote
Old 05-18-2015, 08:19 PM   #11
Member
 
Join Date: Feb 2013
Location: Colorado Springs, CO
Posts: 74
Quote:
Originally Posted by Triathletedave View Post
I took a few pictures of the door this morning. As the pictures show, the wheels are still attached to the door, but the rear wheelset has come out of the rail. There is no way for me to reach into the opening to re-align and slip the wheels back into the rail. I think I'm stuck going back to the dealer.

Similar situation on our Windjammer 3008W. Sliding door between bath and master, one of the top rollers of the door has fallen off, so it's just hanging by one of the roller now. Not sure how to get the other roller off to take the door off. The support on the bottom, looks to have been relocated several times. Not very well supported into the wall, nothing behind it.

Any help appreciated.
__________________
2015 Keystone Raptor 425TS full body paint
TV 2015 RAM 3500 MC 4x4 DRW w/ AC69RC HD Trans
Pullrite Superglide 2300 24k w/ OE adapter 25k
cobiker is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 10:50 AM.