Warranty work runs the gamut from: WOW, can't believe they warranted this for me to CANNOT believe this is not under warranty.
Sadly almost every Mfg/dealer of any product that offers a warranty seems to have a YES or NO policy. They could make it dumber, just not sure how.
How about a mitigation policy for warranty work. Such as the answer is No not covered under warranty, but yes its only 8 mo old, you bought it new...how about this? We provide the parts, you pay the labor, or we will split the bill down the middle etc.
This is not my consumer view but rather from the eyes of how I do business. I have owned 3 successful companies since '95 and I can assure you that 100% of the customers are not happy 100% of the time. Albeit I am willing to 'eat it' to have a happy customer I try to mitigate first. My customer surveys over the years (done by an independent agency) have returned a 99+ % customer satisfaction profile. A GREAT help when you go to sell the company.
That said to the OP, there is nothing stopping you from trying to initiate those talks with FR and the dealer. If they have anything other than STUPID written on their foreheads they will welcome the discussion. If after that point you are dead end then you have a double barrel case for yourself: Its broken and I offered to shoulder some of the load to get it fixed...denial at that point in time is not a river in Egypt anymore. Now you have 2 legs to stand on.
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Don
US Army Infantry Retired
Texas Hill Country
Cedar Creek Silverback 29RE
'19 F 350 CC, LB King Ranch Ultimate
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