RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 04-19-2012, 08:57 AM   #1
Junior Member
 
Join Date: Mar 2012
Location: Iowa
Posts: 11
Warranty work from a different dealer

We bought a Surveyor hybrid in January and just took it out for the first time last weekend. We discovered that the tub drain line was leaking. I tried to tighten things up at the connections but it still leaked.
The dealer I bought from is more than 3 1/2 hours away 1 way. They were willing to help but the expense to go that far just doesn't seem worth it for such a minor problem.
I called coach net and they found a local dealer who is a certified repair place for forest river.
I've scheduled with them to take the trailer in for the repairs. my question is, do I pay them for the repair and then get reimbursed from Forest river or will this dealer just get paid from forest river for the warrantee work?
lbcarr87 is offline   Reply With Quote
Old 04-19-2012, 09:32 AM   #2
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 22,865
I moved this question to the top of the Tech area. It is a great question and applies to everyone. I would LOVE to know the answer to this too.

Once I blew off my so called "dealer," I decided to do all work myself.

However, if I ever do need warranty work (all out of warranty by now) in the future; it would be good to know.
__________________
Lou, Laura, & Freya the wonder dog
2008 GMC Sierra 3000HD Crewcab SB Allison Duramax
2019 Flagstaff 8529FLS - Pullrite 3300
HAM CALLSIGN - KC3FFW
Herk7769 is offline   Reply With Quote
Old 04-19-2012, 09:37 AM   #3
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 23,788
i bought my Roo hybrid from a dealer 2000 miles away. before i bought it, i contacted FR to find local FR dealers that would do the warranty work.
they found a FR popup dealer in town who was happy to do it.
they contacted FR to get approval for the work.
they later dropped FR products and FR found another dealer, that didn't sell FR products, but did warranty work for FR.

i could have used an independent RV shop but would have to have the work approved by FR and then pay for the work and have FR reimburse me.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
bikendan is online now   Reply With Quote
Old 04-19-2012, 10:04 AM   #4
Member
 
Join Date: Sep 2011
Posts: 93
When I had my warranty work done the local shop attached to a dealer that did not sell Prime Time Tracers (approved by Forest River to do Warranty work and where we were always happy with the work they did over the last 5 years on our old trailer) charged me an extra $100 labor to replace the defective refrigerator (it never worked from day 1) in my new unit and got the rest from Forest River. They said it actually took them longer to do the work then Forest River would cover. Currently working with Forest River to get the $100 back. Beware when buying a trailer at an RV show from a dealer that is not local, more on the story later.
__________________

Keith,Karen,Brianna, and Jessica
2015 F250 KingRanch, Powerstoke 6.7, 373 gears,
Prime Time Owner #81
2012 Tracer 3150bhd Delivered 10-22-2011
Nights Camped 2012 - 9 ,2013 - 7,2014-16
kwjeepxj is offline   Reply With Quote
Old 04-19-2012, 10:17 AM   #5
Junior Member
 
Join Date: Apr 2011
Posts: 26
We purchased our Roo 23SS last April from RV Wholesalers, I have it in for warranty work right now. The closest RV dealer to me said he was happy to do the work, I never asked if they sold FOrest River, but I didn't see any of their products on his lot. The dealer handled Forest River directly all warranty work was apprved in advance and FR will be paying him directly. I was very pleased with the result. On a sidenote this dealer was not part of RV Wholesalers "service network".
lriel is offline   Reply With Quote
Old 04-19-2012, 10:26 AM   #6
Senior Member
 
Join Date: Aug 2011
Posts: 200
Quote:
Originally Posted by lriel View Post
We purchased our Roo 23SS last April from RV Wholesalers, I have it in for warranty work right now. The closest RV dealer to me said he was happy to do the work, I never asked if they sold FOrest River, but I didn't see any of their products on his lot. The dealer handled Forest River directly all warranty work was apprved in advance and FR will be paying him directly. I was very pleased with the result. On a sidenote this dealer was not part of RV Wholesalers "service network".

Your experience is the exception - not the rule. Forest rivers warranty network and the bizarre relationship they allow their dealers to perpetuate is a joke, and in any other industry would be the basis of a class action lawsuit. Wonder when someone is going to force some sense into these jokers?
brookside is offline   Reply With Quote
Old 04-19-2012, 10:52 AM   #7
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,949
Its not just Forest River, brookside. All trailer manufacturers I know of do it this way.

The dealers are independent and each one can decide what work they want to do.

Some dealers, maybe most, are happy for the work. All take care of their buying customers first. Some dealers refuse to do work. It is what it is.

Consider yourselves lucky when you have a good dealer or independent service shop nearby.
__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Old 04-19-2012, 12:29 PM   #8
Member
 
frankm's Avatar
 
Join Date: Aug 2010
Location: Miami, Florida
Posts: 463
Quote:
Originally Posted by Triguy View Post
The dealers are independent and each one can decide what work they want to do.
triguy, I think this is where we let them (both the RV manufacturers and dealers) slip. Auto dealers are also independently owned, yet (and this is the big difference) as AUTHORIZED representatives of their respective manufacturers they are required to perform all warranty work.

Remember we, as campers and RVs owners, are not asking the trailer shop down the street to do warranty work and deal with the manufacturer for payment. No, we are going to dealers that carry and represent themselves (and probably pay a pretty penny for their exclusive rights to the region) as an authorized brand dealer to do repair work as the manufacturer's representatives that they are.

Yes, I'm lucky enough to have a very good dealer that has handled all issues to date, but what about if I find myself traveling the country and encounter an issue? What then? Should I not be able to find the nearest Rockwood (or FR) authorized dealer and ask for repairs? I think we should. And please, this has nothing to do with the amount of money we pay for our RVs, as it doesn't apply to the cost of my automobile.

This brings to mind a recent posting on how a group of national retailers was recognizing a prominent builder, yet the same retailers won't stand behind that builder's product if not purchased from them!
__________________
Frank & Rita M
2016 Ford F-150 XLT Ecoboost
2017 Rockwood 2703WS
frankm is offline   Reply With Quote
Old 04-19-2012, 12:58 PM   #9
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,949
I know, Frank.

Its sad that RV dealers are allowed to act this way and that RV manufacturer's perpetuate the business structure. I agree with you that we, the consumer, have allowed this structure.

I'm not actually supporting, but I am trying to explain in the thread the reality of the situation (especially for the future buyer who is new to RVing): Dealers are not contractually obligated to service everyone; even through they carry that brand.

How is this known? Besides the countless threads on the various RV sites documenting people's experiences, Forest River and the other companies are fairly explicit about it. Copied from the back of the Flagstaff brochure:
Forest River, Inc. strongly encourages our retail customers
to purchase from their local dealership whenever possible
due to the following factors:
1) Our Dealers are as a rule, independently owned and
operated businesses. Outside of those customers they
personally sold products to, they are not contractually
obligated to perform warranty service on Forest River
products that were purchased elsewhere. There may be an
occasion that you would be required to return to the point
of purchase to satisfy warranty requirements.
2) Although many dealerships will eventually service
products not purchased at their place of business, they
will usually take care of their customers and other Forest
River customers who are traveling away from their local
dealer as they would their own.
The comparison to the auto industry is problematic I believe. My understanding is that the auto industry requires dealers to sign agreements stating they will perform warranty work and the auto manufacturers pay them a fair rate for warranty work.

This is not true in the RV industry where warranty work is supposedly paid less (than what the service department would typically charge) and the manufacturer does not have written requirements.
__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Old 04-19-2012, 03:54 PM   #10
Member
 
Join Date: Sep 2011
Posts: 93
Quote:
Originally Posted by kwjeepxj View Post
They said it actually took them longer to do the work then Forest River would cover. Currently working with Forest River to get the $100 back.
Great news, the rep from Prime Time contacted my wife today. Prime Time is sending us a check for the extra labor cost.

THANK YOU PRIME TIME
__________________

Keith,Karen,Brianna, and Jessica
2015 F250 KingRanch, Powerstoke 6.7, 373 gears,
Prime Time Owner #81
2012 Tracer 3150bhd Delivered 10-22-2011
Nights Camped 2012 - 9 ,2013 - 7,2014-16
kwjeepxj is offline   Reply With Quote
Old 04-20-2012, 12:11 PM   #11
Senior Member
 
schrederman's Avatar
 
Join Date: Apr 2012
Location: Weatherford, TX
Posts: 977
The boat business, if it hasn't changed, is about the same. I bought a boat in Waco because the dealer in Killeen was too much of a shyster... And I was told at a bass tournament... by that dealer... not to bring my boat to him for service. But then, since the attempt to #$%^&*&^%$# me was made at the time of the sale, I wondered out loud to him and many others just why he thought I'd ever darken his doorway again for ANY reason... He was not nearly as amused as I was...
__________________
J & D in Lovely Weatherford, TX
2016 Jayco White Hawk 28DSBH TT
2014 Ram 2500 Crew Cab 4X4 6.7L Cummins
schrederman is offline   Reply With Quote
Old 04-20-2012, 12:34 PM   #12
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 22,865
My so called "dealer" also got the same speech and I have not been back since.

If I can't do the maintenance; I found a truck and trailer repair place 2 blocks from the house who will do my annual inspection and any heavy repairs I need. If I, or they can't do it, I will schedule an input at the Forest River Facility.

While I feel mentioning their name would be "problematic," I will be happy to warn off anyone who might be in Southeast PA to their shoddy, overpriced maintenance department in a PM.
__________________
Lou, Laura, & Freya the wonder dog
2008 GMC Sierra 3000HD Crewcab SB Allison Duramax
2019 Flagstaff 8529FLS - Pullrite 3300
HAM CALLSIGN - KC3FFW
Herk7769 is offline   Reply With Quote
Old 04-20-2012, 11:24 PM   #13
Member
 
Join Date: Aug 2009
Posts: 34
I bought my FR trailer from a dealer 7 hours away. When I needed warranty worked done I called two local RV dealers that sold FR, not my model but a FR dealer. One wanted $75 up front to work on it and the other didn't. I went with the one that didn't charge me. Never had an issue with them except some of the work they had to do took more time than FS allocated for the work, but they worked that out with FS.
msteeler is offline   Reply With Quote
Old 04-21-2012, 02:54 PM   #14
Yak
Junior Member
 
Join Date: Dec 2011
Posts: 8
Unlike auto dealers most rv dealers are not franchised but have a "sales agreement" with the manufacturer, same thing with the local mower and chainsaw shops, they're not required to work on what they didn't sell.
Yak is offline   Reply With Quote
Old 04-27-2012, 07:55 AM   #15
Junior Member
 
Join Date: Mar 2012
Location: Iowa
Posts: 11
Well I took my camper in to the shop that coach net recommended. They did the work without question and did it in a timely manor. I went and picked it up yesterday and they were very curteous. No out of pocket charges for me. He will just run it through coachnet.
The shop owner told me that he doesn't normally work on forest river stuff. He had a falling out with them a few years back when he was a forest river dealer. He did say that he would help me out on future repairs if needed though so I thought that was nice.
lbcarr87 is offline   Reply With Quote
Old 04-27-2012, 08:14 AM   #16
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 22,865
Quote:
Originally Posted by lbcarr87 View Post
Well I took my camper in to the shop that coach net recommended. They did the work without question and did it in a timely manor. I went and picked it up yesterday and they were very curteous. No out of pocket charges for me. He will just run it through coachnet.
The shop owner told me that he doesn't normally work on forest river stuff. He had a falling out with them a few years back when he was a forest river dealer. He did say that he would help me out on future repairs if needed though so I thought that was nice.

Feel free to name names in the Dealer Review Forum.
Everyone wants to know who we can trust in a pinch.
We get plenty of who to avoid.
__________________
Lou, Laura, & Freya the wonder dog
2008 GMC Sierra 3000HD Crewcab SB Allison Duramax
2019 Flagstaff 8529FLS - Pullrite 3300
HAM CALLSIGN - KC3FFW
Herk7769 is offline   Reply With Quote
Old 07-18-2012, 11:51 AM   #17
Junior Member
 
Join Date: Jul 2012
Posts: 16
Warranty work from a different dealer

I have been following this thread from the day the wife and I purchased a Sunseeker 2250 Class C. One question has never been addressed. Are Forest River owners able to take the RV back to Forest River in Elkhart, IN to have warranty accomplished?
Jayhawk is offline   Reply With Quote
Old 05-23-2013, 11:43 AM   #18
Junior Member
 
slacktime's Avatar
 
Join Date: May 2013
Location: Washington
Posts: 21
I am also traveling out of state to purchase my TT. The Puma brand is not sold in my area and the closest dealer without crossing into Canada is 300 miles away. I called them to purchase from them but told the dealer what price I could get by going out of state. They wouldn't come down on their price so a road trip I will go! I will be saving 10K so I figure I could do alot of repairs for that savings.
__________________
Puma 25RS
Ford King Ranch 4X4
slacktime is offline   Reply With Quote
Old 05-23-2013, 03:02 PM   #19
Site Team
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 23,788
slacktime, not sure if you noticed but this thread is nearly a year old.
you can always contact Palomino and they'll help with finding someone to do warranty work.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
bikendan is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 04:19 PM.